Zara Robertson

I am a team member in a very busy local shop where I provide excellent customer service as well as working as part of a team I am able to work alone on different tasks.

Daily Tasks Include:
Serving customers, handling cash
Helping any customers who needs assistance or have any questions Using in house systems to record wastage

Responsible when on shift for stock rotation of the fresh section as well as completing the current and next days reductions General shop duties

When required I also run the shift as a Team Leader, this includes the above daily tasks as well as : Managing staff
Dealing with any queries / complaints
End of day paperwork

Till reconciliation
Locking of shop

Working within a reception environment providing a telephone answering, admin and reception service as well as organising the post, welcoming visitors and ensuring efficient running of the reception desk.
Duties include:
Answering calls, emails and redirecting them to the relevant person
Meeting and greeting visitors
Dealing with any enquires and responding by telephone, writing, email or when needed in person.
Data entry onto internal system as well as word processing and producing a range of documents
Updating and maintaining records, files and databases as in accordance to Weatherford's standards
Ordering of goods and services
Processing of petty cash and invoices
Operating a computer and switchboard system and general office duties

Within this role I have also the following key skills:
Good organisation, customer focused
Self - motivated , proactive and hardworking

• Within my role as Assistant Manager for Costa I am responsible for the day to day running of the business when I am on shift as well as overseeing all of the business when the manager is absent
• This is a very hands on position
• Other responsibilities include:
• Daily ordering, completing invoices and all relevant health & safety checks
• Ensuring the coffee shop is set up to Costa's required standards
• Providing Costa's outstanding customer service to all customers
• Cash Management
• End of week stock count and report to area manager
• Weekly payroll
• Staff Training
• Keeping within all required budgets

• I am responsible for the full operational control of a very successful catering unit which includes a restaurant, Costa Coffee, vending facilities and in house hospitality
• I ensure a high standard of food preparation and presentation
• The position is a very hands on role
• I have many diverse responsibilities which include:
• Ensuring the highest standard of service
• Completing paperwork – daily paperwork , invoicing client for functions
• Working within budgetary, salary and stock controls
• Customer Care – Providing the customer with the WOW factor
• Training staff to provide the highest levels of customer service
• Implementing food hygiene and health and safety regulations
• Working with in house computer programs which include, Escort, Aratrade & Kronos
• Ensuring all daily standards and audits are up to standard
• Cash Management
• Increasing turn over year on year and achieving set GP
• Producing menus and costing for in house hospitality service
• Client Meetings

• Within Eurest I have worked within three very different contracts
• In store café, Oil Company and public transport staff restaurant
• My responsibilities were:
• Stock ordering and control
• Staff Training
• Cash Management
• Achieving daily standards
• Working within and achieving budgets
• Menu planning and basic cooking
• Client Meetings
• Using in house computer systems
• Daily organization of paperwork – invoicing
• Implementing new ideas to push the business forward

• My role was to work alongside the general manager
• This position gave me more management experience and knowledge within the bar and restaurant industry
• My responsibilities included:
• Serving customers
• Developing the menu to increase food sales
• Stock taking
• Completing staff rota's
• Cash management
• Organizing staff on shift