Zara Pearce
Swansea
Summary
Motivated and reliable manager, with strong leadership, customer service and operational skills. Currently studying Events Management
Overview
5
5
years of professional experience
Work History
Shift Manager
Burger King
Swansea
06.2025 - Current
- Manage and oversee the shift, with scheduling and task delegation to staff.
- Manage and support the team during the shift to ensure operations are run correctly.
- Deliver high-standard customer service.
- Ensure compliance with health and safety, and food standards.
- Assisted in training new staff members on procedures and customer service protocols.
Supervisor
Burger King
Swansea
11.2022 - 05.2025
- Maintained high standards of cleanliness and organisation in the workplace.
- Orchestrate comprehensive store setup processes to ensure readiness for business operations.
- Managed the signing and organising of deliveries to ensure timely processing and customer satisfaction.
- Maintained the cleanliness and functionality of fryers through daily thorough cleaning procedures.
- Fostered a positive working environment, encouraging teamwork and collaboration.
Crew Member
Burger King
Swansea
06.2021 - 10.2022
- Delivered fast, accurate service for positive customer experience.
- Took customer orders accurately, offering menu recommendations and answering queries about ingredients.
- Collaborated with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
- Worked within variety of kitchen stations, including food prep, cooking and dishwashing.
- Completed cleaning and serving tasks to high-quality standards.
Education
Event Manangement
University of Wales Trinity Saint David
2024 - Current
Skills
- Team leadership
- Food Safety and Management training
- Customer service
- Compliance management
- Time Management
Timeline
Shift Manager
Burger King
06.2025 - Current
Supervisor
Burger King
11.2022 - 05.2025
Crew Member
Burger King
06.2021 - 10.2022
Event Manangement
University of Wales Trinity Saint David
2024 - Current