Zara Dawkins
Brampton,Cumbria
Summary
Strong organized independent worker with effective time management skills. Detail-orientated, great at working in a team and excellent communication. Fast learner, able to be customer conscious and have valuable experience handling customer problems and maintain good client trust with immaculate results. Hard-working student with dedication bringing three years of experience in a hospitality and business environment. As an Operations Assistant, consistently building sustained relationships within different departments and stakeholders across the Cumberland Building Society.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Assistant Operations Apprentice
Cumberland Building Society
2024.01 - 2026.03
- Working within the Cumberland Building Society as a Carlisle college apprentice, working within multiple departments to gain a varied experience and knowledge of the operations roles within the Cumberland. I have worked with Customer care team, gaining key knowledge in dealing with queries and customer wellbeing. Moreover, working with the ISA Declaration project, developing skills in using systems and document production. Finally, the Payments team, learning more of the money management tasks, security in customers and handling responsibility of processes.
Housekeeper
Wetheral Crown Hotel
2023.01 - 2024.01
- Working within a time management to completely deep clean rooms with new sheets, chemical clean in bathrooms and disposing of waste correctly, restocking trays and cleaning trays, vacuuming efficiently and stocking trolleys and stock cupboards, Just in time stock delivery management, deadline-management, teamwork, and client-orientation.
Education
William Howard School
2018.01 - 2023.01
Carlisle College
2023.01 - 2025.01
Skills
- Communication
- Time Management
- Efficient work presentation
- Interpersonal skills
- Proactive
- Problem solving
- Organized attention to detail
Timeline
Assistant Operations Apprentice
Cumberland Building Society
2024.01 - 2026.03
Carlisle College
2023.01 - 2025.01
Housekeeper
Wetheral Crown Hotel
2023.01 - 2024.01
William Howard School
2018.01 - 2023.01