Khalil Jaouni
Summary
Currently completing a degree in Business and Entrepreneurship, set to graduate in May 2025, I bring valuable supervisory experience from roles in luxury retail as well as the food industry. As a supervisor at a major designer outlet, I have developed strong skills in team leadership, operational management, and customer service in fast-paced environments. Eager to leverage my practical experience and entrepreneurial mindset. Focused supervisor with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Supervisor
Marni
Bicester , Oxfordshire
2024.03 - Current
- Trained 7 new hires and set up mentoring relationships to drive team performance.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Improved workplace safety to reduce accidents and near-misses.
- Monitored supply levels to maintain proactive approach to handling shortages and maintaining manufacturing schedules.
- Analysed and improved manufacturing processes to cut costs.
- Organised recruitment activities to reflect department requirements and budget.
Retail keyholder
Hackett
Bicester, Oxfordshire
2023.04 - 2024.03
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Became knowledgeable about store products and mission statement.
- Set sales goals and motivated team to meet them.
- Acted as point of contact and motivation for employees.
- Developed strong customer relationships, resulting in high rate of repeat customers.
- Oversaw business staffing and training, building successful, customer-focused team.
- Maintained clean and functional checkout areas to avoid safety issues.
- Performed financial transactions in a fast-paced retail store environment.
- Tracked cashier training requirements and reported to corporate office upon completion.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
Shift leader
Papa Johns
Oxford, UK
2022.09 - 2023.03
- Built loyal customer bases by delivering excellent service and ensuring the availability of in-demand products.
- Supervised and led 1 department manager and 15 shop floor employees including drivers and CSR's.
- Maintained daily transactions records, enabling diligent financial monitoring and assessment.
- Managed staff scheduling and payroll to optimise performance.
- Hired, trained and supervised teams of 10+, motivating them to meet weekly sales goals through targeted staff mentoring.
- Oversaw inventory tracking, management and counts, maintaining accurate stock records.
- Addressed and corrected sales staff communication issues in tactful and effective manner.
- Ensured visually appealing, effective product displays using proven experience in visual merchandising.
- Conducted audits and risk assessments to achieve regulatory compliance.
Customer Assistant
Papa Johns
Oxford, UK
2021.04 - 2022.08
- Provided fast checkout service with high levels of customer care and transaction speed.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
Education
Bachelor of Arts - Business Enterprise and Entrepreneurship
Oxford Brookes University
Oxford 2022.09 - 2025.05
Skills
Process Improvement
- Digital marketing
- Upselling
- Complaint resolution
- Strong leadership
- Critical decision making
- Performance monitoring
- Full UK driving licence
Languages
Arabic
Native language
Arabic
Native
Timeline
Supervisor
Marni
2024.03 - Current
Retail keyholder
Hackett
2023.04 - 2024.03
Shift leader
Papa Johns
2022.09 - 2023.03
Bachelor of Arts - Business Enterprise and Entrepreneurship
Oxford Brookes University
2022.09 - 2025.05
Customer Assistant
Papa Johns
2021.04 - 2022.08