Zanthi Worthington
Droylsden,Manchester
Summary
Highly organized and level-headed professional with strong decision-making skills and the ability to build relationships quickly. Experienced in dispatch management, weekly planning, and prioritising urgent situations. Possesses a solid technical understanding of plumbing and drainage systems, including the equipment required to resolve on-site issues effectively. Skilled at managing commercial accounts and coordinating multiple stakeholders while remaining calm under pressure. Adept at aligning resources where they are needed most to ensure operational efficiency and customer satisfaction.
Overview
3
3
years of post-secondary education
1
1
Certification
Work history
Dyno-Rod, Centrica
- Providing excellent plumbing and drains services for both our domestic and commercial customers whilst adhering to agreements with stakeholders.
- Deputising for the Team Leader in their absence.
- Outlaying tasks and objectives and making sure these are delivered to a high standard.
- Providing feedback and streamlining processes through collaboration and understanding.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
Customer Service Agent
British Gas, Centrica
- Supplying those in need with a new boiler and central heating system.
- Quoting customers for a new central heating system and utilising finance options the business could offer to support in their purchase.
- Liaise with various departments to deliver great outcomes to queries and any dissatisfactions raised.
- Maintained high standards of professionalism whilst dealing with complex situations.
- Assisted customers in navigating company website, enhanced user experience.
- Increased repeat business through exceptional customer service skills.
- Took ownership of customer concerns, ensured comprehensive resolution efforts were made.
- Ensured smooth transactions with detailed record keeping.
- Resolved technical issues to improve customer experience.
- Adhered strictly to regulatory guidelines during customer interactions, maintained brand reputation.
Customer Service Assistant
Select Fashion and Ethel Austin
- Communicated effectively with colleagues to ensure seamless service delivery.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
- Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
Education
Bachelor of Science - Psychology and Life Sciences
University of Bolton
Bolton 2004.09 - 2007.06
A - Levels - Psychology, English Literature and Law
Nicholls Sixth Form
Manchester08.2004
GCSEs - All A- C Grades
Wright Robinson Sports College
Manchester08.2002
Skills
- Organisation
- Communication skills
- Strategic planning
- Collaboration
- Agility
- Decision-Making speed
- Rapport building
- Complaint resolution
- Typing proficiency
- Email management
- Data entry accuracy
- Feedback receptiveness
- Process improvement
Affiliations
- I am currently searching for British Sign Language (BSL) courses online and in person to master this new skill. Not only is this useful, but it could be beneficial in many settings and provide much needed support for somebody seeking help.
References
References available upon request.
Certification
I am a Mental Health First Aider and a member of the Alzheimer's Society.
Timeline
Bachelor of Science - Psychology and Life Sciences
University of Bolton
2004.09 - 2007.06
Dyno-Rod, Centrica
Customer Service Agent
British Gas, Centrica
Customer Service Assistant
Select Fashion and Ethel Austin
A - Levels - Psychology, English Literature and Law
Nicholls Sixth Form
GCSEs - All A- C Grades
Wright Robinson Sports College