Zanna Gorkina
London
Summary
Dedicated professional with extensive expertise in personal training, inventory checking, and effective time management. Proficient in stretching and flexibility instruction, deep cleaning techniques, and knowledge of cleaning chemicals. Demonstrates exceptional skills in floor polishing techniques, laundry operations, handling guest requests, and linen management. Committed to safety consciousness and fire safety training. Career goal: to leverage comprehensive skill set to enhance operational efficiency and client satisfaction in a dynamic environment.
Overview
2025
2025
years of professional experience
Work history
Cloakroom Attendant Teamleader
The Connaught Hotel
London
- Liaised with other staff members fostering team spirit and co-operation.
- Followed health and safety regulations strictly reducing risk of accidents.
- Facilitated coat retrieval process swiftly ensuring customer satisfaction.
- Checked tickets against coats, minimising errors and confusion at collection time.
- Dealt with difficult situations calmly to maintain harmony in the establishment.
- Upheld security measures by vigilantly monitoring cloakroom area.
- Assisted guests with coat check-in for smooth entry experience.
Public area attendant
The Connaught Hotel
London
- Undertook deep-cleaning procedures periodically for maintaining hygiene standards.
- Collaborated effectively with housekeeping team, provided superior service quality.
- Assisted in setting up event spaces, facilitated seamless function hosting.
- Performed routine inspections, identified potential hazards.
- Conducted daily stock checks to ensure availability of cleaning supplies at all times.
- Provided exceptional customer service, increased guest satisfaction levels.
Housekeeping attendant
The Connaught Hotel
London
01.2019 - 01.2025
- Secured guest belongings by adhering to strict lost-and-found procedures.
- Performed deep-cleaning tasks periodically, ensuring long-term upkeep of property.
- Complied with hotel policies diligently, promoting professionalism at work place.
- Assisted in laundry operations for smooth functioning of housekeeping services.
- Removed stains from various surfaces, enhancing overall aesthetics.
Cloakroom attendant
The Savoy Hotel
London
- Followed health and safety regulations strictly reducing risk of accidents.
- Provided information on facilities for improved visitor experience.
- Kept accurate records, aiding traceability of lost items.
- Arranged outerwear neatly avoiding damage or misplacement of items.
- Assisted guests with coat check-in for smooth entry experience.
Laundry attendant
The Savoy Hotel
London
- Operated heavy-duty washers and dryers efficiently to handle large volumes of linens and uniforms.
- Adhered strictly to health and safety regulations whilst operating laundry machinery ensuring a safer working environment.
- Provided efficient service to customers by timely collection and delivery of laundry items.
- Sorted various types of linen, contributing to organised inventory management.
Housekeeping attendant
The Savoy Hotel
London
11.2016 - 11.2019
- Removed stains from various surfaces, enhancing overall aesthetics.
- Promoted a clean environment with daily vacuuming of all rooms.
- Performed deep-cleaning tasks periodically, ensuring long-term upkeep of property.
- Upheld high cleanliness standards through regular dusting and polishing of furniture.
Housekeeping attendant
Beaumont Hotel
London
03.2015 - 11.2016
- Promoted a clean environment with daily vacuuming of all rooms.
- Maintained pristine room conditions by thorough cleaning and sanitation.
- Delivered superior service by responding promptly to guest requests.
- Contributed to team effort by helping colleagues during peak hours.
- Ensured spotless bathrooms for better hygiene standards.
Housekeeping attendant
Corinthia Hotel
London
04.2014 - 03.2015
- Reported any maintenance issues immediately, preventing further damage or discomfort.
- Improved room appeal through strategic arrangement of furnishings and decoratives.
- Restocked essential supplies timely to avoid guest inconvenience.
- Upheld high cleanliness standards through regular dusting and polishing of furniture.
- Vacuumed and dusted reception areas and walkways.
Skills
- Inventory checking
- Stretching and flexibility instruction
- Effective time management
- Personal training
- Deep cleaning techniques
- Knowledge of cleaning chemicals
- Floor polishing techniques
- Laundry operations
- Handling guest requests
- Safety consciousness
- Linen management
- Fire safety training
Languages
English
Upper intermediate
Latvian
Proficient (C2)
Russian
Proficient (C2)
Affiliations
- Traveling,Cooking
Timeline
Housekeeping attendant
The Connaught Hotel
01.2019 - 01.2025
Housekeeping attendant
The Savoy Hotel
11.2016 - 11.2019
Housekeeping attendant
Beaumont Hotel
03.2015 - 11.2016
Housekeeping attendant
Corinthia Hotel
04.2014 - 03.2015
Cloakroom Attendant Teamleader
The Connaught Hotel
Public area attendant
The Connaught Hotel
Cloakroom attendant
The Savoy Hotel
Laundry attendant
The Savoy Hotel
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