Summary
Overview
Work history
Education
Skills
Timeline
BusinessAnalyst
Zani Ntalengwa

Zani Ntalengwa

Summary

Highly motivated and detail oriented professional with a background in customer engagement, business development, and sales. Skilled in relationship management, communication, and problem-solving, with a strong ability to connect with clients and candidates to drive successful placements. Skilled in utilising digital platforms to streamline recruitment workflows and improve candidate sourcing efficiency. Seeking a dynamic role where I can combine my Strong communication skills, Business background, attention to detail, and a heart for serving others.

Overview

4
4
years of professional experience

Work history

Customer Service Advisor

ISS Technical
Stoke-on-Trent, Stoke-on-Trent
01.2024 - 07.2024
  • Customer service: Managed over 60 inbound and outbound client calls, delivering prompt solutions to inquiries and service requests whilst drafting professional emails for internal clients, ensuring clear communication and quick issue resolution
  • Data management : Proactively identified and resolved obstacles, maintaining consistently high service standards
  • Coordinated job scheduling and resource allocation with internal teams, ensuring operational efficiency increasing productivity by 55% daily.
  • Tracked job statuses and followed up on leads to ensure timely task completion
  • Prioritised and managed emergency jobs, responding rapidly to meet urgent customer needs..

Community Growth Leader

LVU | Event Marketing
Stoke-on-Trent, Stoke-on-Trent
05.2023 - 01.2024
  • Community Building: Leading a team of 3 scaled event business to drive brand awareness resulting in increase of 3,500 monthly members across Midlands in 3 months through guerrilla marketing campaigns
  • Brand Development: Created unique event experiences in non-traditional venues, building distinctive brand identity and driving word-of-mouth growth
  • Digital Marketing: Used omnichannel marketing strategy using mobile engagement and real-time communication tools to drive attendance and member retention.

Customer Service Advisor

DPD
Stoke-on-Trent, Stoke-on-Trent
07.2022 - 05.2023
  • Customer Service: Achieved 95% customer satisfaction rating while managing 50+ daily inquiries across phone and email channels
  • Issue Resolution: Reduced average resolution time by 30% through efficient parcel tracking, identity verification, and service support
  • Complaint Management: Successfully resolved 100+ escalated cases by collaborating with senior management and cross-functional teams.

EE| Customer Service Advisor

TP Performance
Manchester, Manchester
05.2021 - 08.2025
  • Customer survive: Specialized in handling EE phone insurance claims, which required effectively managing wide range of customer interactions and building rapport with diverse consumer groups
  • Issue resolution: Strengthened communication and problem-solving skills by expertly managing customer concerns, providing clear explanations, and maintaining calm and professional demeanour in high-pressure situations
  • Data management: Demonstrated strong ability to handle sensitive situations by processing refunds and resolving disputes, ensuring customer satisfaction, and maintaining brand reputation.

Education

BA - Business/Marketing

Manchester Metropolitan University
Manchester
June 2022

Skills

  • Customer service / Communication / client relationship / Confidence / Telephone etiquette/ Problem solving/ Microsoft suite

Timeline

Customer Service Advisor

ISS Technical
01.2024 - 07.2024

Community Growth Leader

LVU | Event Marketing
05.2023 - 01.2024

Customer Service Advisor

DPD
07.2022 - 05.2023

EE| Customer Service Advisor

TP Performance
05.2021 - 08.2025

BA - Business/Marketing

Manchester Metropolitan University

Similar Profiles

Create profile
Zani Ntalengwa