Zanete Gravleja
Sale
Summary
Creative Business Owner with exceptional background spent in hospitality industry. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Currently pursuing role within hospitality industry after decision to leave self employment.
I would be great asset to any team and I am committed to contributing to organizational growth and success.
Overview
17
17
years of professional experience
Work History
Business Owner
Self employed
03.2016 - Current
- In charge of accounts and operations
- Event sales and organization
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Managed purchasing, sales, marketing and customer account operations efficiently
- Created of exciting merchandise displays to catch attention of store customers
- Implemented business strategies, increasing revenue, and effectively targeting new markets
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Reduced operational risks while organizing data to forecast performance trends
- Trained and guided team members to maintain high productivity and performance metrics
- Total turnover over three pubs 2.7million
- Total number of staff employed 70-80
Food and Beverage Manager
Ramada Salford Quays / AC Hotels
08.2014 - 03.2016
- In charge of operations for F&B, Restaurant, room service and Bar
- Staff training and development
- In charge of 13 F&B staff, 1 Assistant Manager and up to 10 casual agency staff members
- F&B staff recruitment
- Ordering responsibilities
- Stock Control
- Cellar Management
- Duty Manager responsibilities
- Rolling out marketing ideas to increase revenue and maximize sales within a hotel
- Increased hot drink sales by 73% in a first month
- Increased room service revenue by 26%
- Instigated purchases from local suppliers
- Increasing and introducing new bar offerings
- Successfully delivered Christmas parties
- Menu redevelopment, rolling out new concept menus
- Current staff appraisals, training and development
- Payroll
- Rota forecasting
- Monthly and Quarterly sales forecasts
- Client Liaison
- Supplier Liaison
- Crisis manual amendments and updates
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties
- Responded to customer complaints, addressing concerns, and distress with amicable interactions
Training and Development Manager
Mint Staffing Solutions
10.2013 - 07.2014
- Current and new staff training and development
- Recruiting for all FOH and BOH roles. Including: On site Managers, Cleaners, Housekeepers, Hosts, Hostesses, bar staff, Waiters, Wine Waiters, Silver Service, Kitchen porters and Chef's at all levels
- Evaluating current training and development programmes
- Designing, updating and integrating training packages
- Amending and revising programmes as necessary, in order to adapt to changes occurring in the work environment
- Keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses
- Reporting back to the booking team of all new recruits
- Client Liaison
- Working on Site as a Hospitality/Operations Manager, this allows me to identify the areas where individuals might benefit from further training and also to monitor all new recruits' progress and liaise with clients
- Monitoring and reviewing the progress of staff through questionnaires and discussions with team leaders, supervisors, managers and clients
- Current staff appraisals
Casual Hospitality Manager
Smart Hospitality
02.2013 - 10.2013
Deputy General Manager
Elior UK
01.2012 - 02.2013
- I was responsible for all hospitality within a unit with turnover 1.3 million a year; this was predominantly done in wedding, conference and banqueting.
- There was large upturn in our business this year especially with VIP's due to 2012 Olympic Games.
- I was also responsible for restaurant opening, closing and running of day to day from Monday to Sunday. This turned over between 2 to 4k a day.
- One off my key responsibilities was to input all invoices as well as create all invoices and liaise with client regards future operations.
- Organising and running hospitality events on a day to day basis - conferences, banqueting, wakes, weddings and VIP receptions.
- Weekly stock taking and ordering for the restaurant and hospitality.
- Rota forecasting.
- Weekly meetings with clients.
- Sales show rounds.
- Responsible for staff recruitment and staff training.
- Trained and achieved to be Customer Service Champion which enabled me to train staff to the same level and achieve significant growth in satisfied customers.
- Creating new meal deals and offers for the restaurant.
- Banking, Cash Reconciliation.
- Close down the tills (Epos), Epos reports.
- Opening and closing, both hospitality and restaurant area.
- Stock to cash.
- P&L responsibility.
- Weekly payroll.
Hospitality Supervisor
Elior UK
01.2011 - 01.2012
- Company Overview: Education Division, SOAS University
- Responsible for delivering 1.2 million in budget corporate hospitality and public events.
- Responsible for 35 staff members - 5 cleaners, 2 chefs, 26 hospitality team members and 2 supervisors.
- Day to day running of the operation, up to 350 people sit down VIP dinner to 283 different conference rooms ranging from 8 up to 300 covers.
- Costing, managing budget and delivering events.
- Weekly stock control and food wastage.
- Full control of staff rota.
- Delivering induction trainings for new staff members and in-house training for current staff members.
- Responsible for opening and running public restaurant with seats 250 covers and does 700 covers every day from Monday to Friday.
- Close down the tills (epos), Epos reports.
- Banking, Cash Reconciliation.
- Creating new meal deals and offers on a weekly basis.
- Education Division, SOAS University
Office Manager
SGS UK Ltd
01.2009 - 01.2011
- Providing a comprehensive administrative support service including preparing statistical information reports for analysis and producing daily and weekly reports for financial monthly meeting with client.
- Cash Reconciliation Reports and follow up any discrepancies.
- Responding promptly and appropriately to any customer enquiries that may arise and ensuring their swift resolution.
- Payroll.
- Monitoring and controlling stock levels for 6 departments around the London.
- Playing a key role in the creation of innovative marketing materials designed to help promote the company.
- Expense Processing.
- Interpreter/Translator for clients or visitors from Russia.
- Organizing meetings.
- Meeting and greeting visitors.
- Creating training materials and presentations, delivering in-house trainings to the new staff.
- Flight and accommodation bookings.
- Organizing team building events.
Administrator within Business Development Unit
SGS UK Ltd
01.2008 - 01.2009
- Based within the Business Development Unit with responsibility for researching new business opportunities.
- Actively involved in the creation of innovative marketing materials as well as creating high impact presentations and training materials.
- Support in Tender submissions.
- Organizing team building events.
Education
BSc (Hons) - IT and Business
Open University
UK01.2010
Diploma - Fashion Design
Riga Art & Design College
Latvia, Riga01.2005
Diploma -
Aizkraukles Art School
Latvia01.2001
Diploma -
Jaunjelgavas Secondary School
Latvia01.2001
Skills
- Effective communication
- Strong customer service skills
- Proficient in teamwork
- Budget management
- Strong attention to detail
- Client engagement
- Operational efficiency management
- Process improvement
- Event sales
- Sales follow-up
- Business marketing
Other
Full, Clean UK Driving License
Further Skills
Fourth, Brilliant, EPS, EPSYS purchasing, Microsoft Product Suit (Word, Excel, Access, PowerPoint), Photoshop, PHP, Dreamweaver, Flash, Adobe Acrobat Pro DC, MAC, Canva, Epos Now, Open Table, Zonal.
Personal Information
Date of Birth: 04/11/82
Professional Development
- H&S trainer, 2015
- Fire Safety Management, 2015
- Disciplinary procedures, 2015
- First Aid Course, 2015
- Personal license, 2014
- Basic Life Support (B.L.S), 02/01/14
- HABC Level 2 Award in Health and Safety in the Workplace (QCF), 2012
- Certificate of Attendance Service Champion Training, 2012
- Level 2 Award in Food Safety and Catering, 2011
- Diploma in Web Design (DreamViewer, Photoshop, Flash)
- Diploma in PHP Web Development
- Certificate in IELTS (International English Testing System)
- Certificate in ECDL (European Computer Driving License)
Hobbies and Interests
- Photography
- Web and Graphic Design
- Classic cars
- Outdoor Sport
- Reading
- Marketing
- IT
Languages
English
Bilingual or Proficient (C2)
Latvian
Bilingual or Proficient (C2)
Russian
Advanced (C1)
Timeline
Business Owner
Self employed
03.2016 - Current
Food and Beverage Manager
Ramada Salford Quays / AC Hotels
08.2014 - 03.2016
Training and Development Manager
Mint Staffing Solutions
10.2013 - 07.2014
Casual Hospitality Manager
Smart Hospitality
02.2013 - 10.2013
Deputy General Manager
Elior UK
01.2012 - 02.2013
Hospitality Supervisor
Elior UK
01.2011 - 01.2012
Office Manager
SGS UK Ltd
01.2009 - 01.2011
Administrator within Business Development Unit
SGS UK Ltd
01.2008 - 01.2009
BSc (Hons) - IT and Business
Open University
Diploma - Fashion Design
Riga Art & Design College
Diploma -
Aizkraukles Art School
Diploma -
Jaunjelgavas Secondary School
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