Zaneta Jurek
Southampton,Hampshie
Summary
Versatile Professional with Expertise in Warehouse Operations,
Administrative Support, Customer Service, and Team Collaboration.
Overview
4
4
years of professional experience
20
20
years of post-secondary education
1
1
Certification
Work history
Workflow Administrator/Safeguarding Administrator
Brook House/Raymond Road Surgery
2025.04 - Current
- Coordinated the flow of patient information and documentation across departments to ensure timely processing and optimal service delivery.
- Ensured adherence to NHS guidelines on data protection, patient confidentiality, and operational best practices.
- Coordinated safeguarding activities, including investigations, and interagency communication, while maintaining strict confidentiality and compliance with NHS safeguarding policies. Also managing and processing sensitive patient data related to child and adult protection concerns.
- Supported the management and tracking of medication processes, ensuring accurate records for prescriptions and timely medication administration.
- Collaborated with clinical teams to ensure patient safety, smooth workflow, and adherence to relevant regulations, including safeguarding protocols and medicine management guidelines.
- Assisted in scheduling Learning Disability reviews, updating records, and distributing necessary documentation.
Medical Receptionist
Brook House/ Raymond Road Surgery.
2024.10 - 2025.04
- Managed patient appointments. Including booking, rescheduling and cancellations, ensuring efficient scheduling for all clinicians.
- Answered phone calls and addressed patient inquiries, providing exceptional customer service in a professional and empathetic manner.
- Registered new patients, updated patient records, and maintained confidentiality in line with data protection regulations.
- Supported the clinical team by preparing patient files and assisting with administrative tasks as needed.
- Processed patient prescriptions and liaised with external medical services to ensure smooth patient care.
- Managed incoming and outgoing communications, which include emails and by post. Also directed queries to other departments if needed.
- Handled payments, ensuring accurate billing and documentation.
Customer Service Representative
Impact Call centre
Romsey, Hampshire
2023.08 - 2024.10
- Provided exceptional customer support through telephone and email channels.
- Mainly focused on problem-solving and delivering world-class service ensuring that customer issues are resolved effectively and each customer feels valued and respected.
Administrative Assistant
Bevois Town Primary School
Southampton, Hampshire
2022.09 - 2023.02
- Obtained valuable experience in administrative tasks, including managing phone and email communications, handling stock control, and maintaining safeguarding information.
- My role required attention to detail and the ability to support various school activities, enhancing my confidence and proficiency in Microsoft Office applications.
Crew Member
Costa Coffee
Southampton, Hampshire
2022.06 - 2022.09
- Ensured the delivery of high-quality customer service, managing stock, and handling opening and closing procedures.
- I have improved my skills in up-selling, operational management, and teamwork, contributing to a positive and efficient café environment.
Crew Member
Five Guys
Southampton, Hampshire
2022.02 - 2022.06
- I improved my skills in customer service and excelled in operational tasks, including greeting customers, managing stock, preparing food, and keeping the environment clean.
- My teamwork skills and engagement in friendly competition boosted my confidence and performance.
Warehouse Operative
Amazon
Totton, Hampshire
2021.11 - 2022.01
- While working in a high-energy environment, I was able to improve on many skills including managing the sorting and organization of packages.
- My responsibilities included categorizing parcels by weight and size, preparing shipments for drivers, and collaborating effectively with team members to ensure efficient workflow.
Education
A-Levels - Criminology
Itchen College
2019.09 - 2021.06
A-Levels - BTEC Law
Itchen College
2019.09 - 2021.06
GCSEs - English Literature and Language, Maths, Science and Religious Education.
St Anne's Catholic School
Southampton, STH 2014.09 - 2019.06
GCSEs - Religious Education
St Anne's Catholic School
Southampton, STH 2014.09 - 2019.06
GCSEs - Polish, Geography, Business and French
St Anne's Catholic School
Southampton, STH 2014.09 - 2019.06
A-Levels - Sociology
Itchen College
2019.09 - 2021.06
Skills
- Microsoft Office proficiency
- Order processing
- Efficient telephonic etiquette
- Email correspondence (strong written communication)
- Data inputting and file system organization
- Confidentiality maintenance
- Knowledge of GDPR compliance
- Multitasking strength
- Warehouse equipment handling
- Time management
Languages
English
Fluent
Polish
Native
Certification
I have a Paediatric First Aid Qualification ending in November 2025.
Personal Information
Affiliations
- I enjoy writing especially poems.
- I have an interest in Arts. it's one of my hobbies too, I enjoy drawing/painting in my spare time.
- I am a very social person and enjoy going out and meeting more people.
Timeline
Workflow Administrator/Safeguarding Administrator
Brook House/Raymond Road Surgery
2025.04 - Current
Medical Receptionist
Brook House/ Raymond Road Surgery.
2024.10 - 2025.04
Customer Service Representative
Impact Call centre
2023.08 - 2024.10
Administrative Assistant
Bevois Town Primary School
2022.09 - 2023.02
Crew Member
Costa Coffee
2022.06 - 2022.09
Crew Member
Five Guys
2022.02 - 2022.06
Warehouse Operative
Amazon
2021.11 - 2022.01
A-Levels - Criminology
Itchen College
2019.09 - 2021.06
A-Levels - BTEC Law
Itchen College
2019.09 - 2021.06
A-Levels - Sociology
Itchen College
2019.09 - 2021.06
GCSEs - English Literature and Language, Maths, Science and Religious Education.
St Anne's Catholic School
2014.09 - 2019.06
GCSEs - Religious Education
St Anne's Catholic School
2014.09 - 2019.06
GCSEs - Polish, Geography, Business and French
St Anne's Catholic School
2014.09 - 2019.06