Zaneta Furowicz
London
Summary
General Manager responsible for full P&L, team leadership, and operational performance of a busy London health-focused eatery, delivering high service standards while managing labour, stock, and customer experience in a fast-paced all-day dining environment.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
General Manager
The Good Life Eatery
London
2025.11 - Current
- Lead daily operations of a high-volume health-focused restaurant, overseeing team performance, service standards, stock control, and financial targets while delivering an exceptional guest experience.
- Manage and develop a multidisciplinary team, including recruitment, training, scheduling, and performance management to maintain efficient service and high staff engagement.
- Drive revenue and operational performance by optimizing labour costs, controlling waste, and ensuring consistent delivery of fresh, made-to-order menu offerings aligned with the brand’s healthy dining concept.
- Maintain high operational and food safety standards while coordinating front-of-house and kitchen teams in a fast-paced environment serving all-day breakfast, lunch, and takeaway service.
- Enhance customer satisfaction and brand loyalty by ensuring consistent service quality and resolving guest feedback in line with company hospitality standards.
Supplier Relationship Manager
Wayfair
London
2025.07 - 2025.11
- Collaborated with international suppliers and internal stakeholders to optimize performance across logistics, finance, and promotions.
- Tracked KPIs and analyse data to identify growth and efficiency opportunities.
- Led onboarding and performance optimization initiatives, drove smooth supplier operations and cross-team collaboration.
- Provided actionable feedback and guidance to improve supplier satisfaction and results.
Business Development Manager
Nihon Shokken Holdings Ltd.
London
2024.08 - 2025.07
- Built and maintained long-term relationships with clients in the food sector, focusing on quality and consistency.
- Negotiated profitable deals with wholesalers and distributors to maximize revenue.
- Represented the company at major trade shows, managing product presentation and customer engagement.
Head Barista
Costa Coffee
Sheffield
2021.06 - 2024.06
- Crafted high-quality espresso-based drinks with precision, speed, and passion in a busy, high-volume environment.
- Developed strong expertise in coffee brewing methods, latte art, and product knowledge, ensuring every cup met brand standards.
- Delivered excellent customer service, building a welcoming atmosphere and strong regular base.
- Trained new team members on coffee preparation, customer service, and store operations.
- Maintained cleanliness and efficiency throughout shifts while handling cash, stock, and daily reporting.
- Frequently trusted to open and close the store independently, handling daily cash reconciliation and ensuring store readiness.
Bar Manager
Joe & The Juice
London
2018.10 - 2019.12
- Oversaw all aspects of store operations: stock ordering, inventory counts, scheduling, and daily performance reporting.
- Trained, and coached new team members in food safety, latte art, customer interaction, and operational excellence.
- Ensured FIFO and hygiene standards were always maintained, meeting all health and safety regulations.
- Managed shift plans and team motivation, achieving strong sales and consistent service quality.
- Reported directly to HR on team performance, development, and store KPIs.
Education
Bachelor of Arts - East Asian Studies
The University of Sheffield
Sheffield 2020.09 - 2024.06
Skills
Team Leadership & Training
Operational Efficiency
Order & Inventory Management
Sales Strategy & Execution
Brand representation and attention to detail
Trade Show & Marketing Collateral Management
Cross-functional Collaboration
Market Analysis
Overseeing daily FOH & BOH operations
Staffing & rota management
Problem-solving and crisis management
Client Relationship Management
Timeline
General Manager
The Good Life Eatery
2025.11 - Current
Supplier Relationship Manager
Wayfair
2025.07 - 2025.11
Business Development Manager
Nihon Shokken Holdings Ltd.
2024.08 - 2025.07
Head Barista
Costa Coffee
2021.06 - 2024.06
Bachelor of Arts - East Asian Studies
The University of Sheffield
2020.09 - 2024.06
Bar Manager
Joe & The Juice
2018.10 - 2019.12