Zaneta Bubiak

• Ensured compliance with alcohol regulations, upholding brand integrity consistently.
• Coordinated daily briefings with service team to address reservations and special requirements.
• Maintained communication with kitchen crew for efficient order relay and prompt service.
• Implemented rigorous cleanliness protocols, reinforcing hygiene standards across the establishment.
• Mediated customer complaints professionally, safeguarding the establishment's reputation.
• Developed marketing strategies to boost patronage during holidays and special events.
• Evaluated individual team performance regularly, identifying growth opportunities and commendable efforts.
• Streamlined inventory management processes, minimising waste and maximising profit margins.

• Addressing customer issues calmly and professionally, delivering quick, successful resolutions.

• Lead the team to achieve high quality of customer service.

• Lead by example. Active cooperation with the team to improve the customer service.

• Management of the Restaurant team ensuring the smooth running of all lunch and dinner service.

• Ensure that guests receive an efficient, consistent and professional service from all members of the team.

• Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
• Lead the team to achive high quality of customer service.
• Lead by example. Active cooperation with the team to improve the customer service.
• Management of the Restaurant team ensuring the smooth running of all breakfast, luch and dinner service.
• Ensure that guests recive an efficient, consistent and professional service from all members of the team.
• Trained staff on best practices to achieve optimal productivity.
• Motivated management and staff teams to consistently deliver high quality, customer-focused service.

• Provide the highest quality customer experience to the Restaurant.
• Support the delivery of high quality and efficient commercial services in Restaurant.
• Support Restaurant Manager on daily duties.
• Ensure the Restaurant team is motivated,engaged and able to provide the highest quality of customer experience and service in the Restaurant.
• Engage with customers to ensure their expectations are met and to adress any problems as efficiently and effectively as possible.
• Work closely with all Restaurant team ( Kitchen, Menagement,Front of the House).
• Support the development and implementation of appropriate trading policies,procedures and training to ensure staff provide a high-quality service.
• Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
• Oversaw daily operations of restaurant, including inventory and supply restocking, cash-handling and assisting customers.
• Oversaw facility maintenance and allocated needed resources to meet standards.
• Take an active role in the safety and security of the building, including locking-up.
• Participate in the duty rota.

• Performed risk assessments and security checks to comply with health and safety legislation.
• Resolved complaints to achieve full customer satisfaction.
• Established loss prevention strategies to protect store assets.
• Led high-performing teams of 10 staff to achieve sales targets.
• Trained team to upsell products and navigate POS systems.
• Managed stock levels to maximise sales opportunities.
• Embedded product range knowledge across team to drive sales.
• Coached team to deliver top-quality customer service and uphold brand values.
• Updated pricing and promotions to fulfil store goals.
• Facilitated smooth store operations, performing daily opening and closing functions.
• Redesigned store layouts to improve customer flow, maximising footfall opportunities.
• Adapted product range and merchandising based on market trends.

• Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
• Completed opening and closing procedures each day.
• Used cash registers and POS systems to request and record customer orders and compute transactions.
• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
• Displayed and restocked merchandise by following brand guidelines.
• Educated customers on promotions, offers and special events to enhance product sales.
• Delivered outstanding customer care with proactive sales and listening skills.

• Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
• Monitored stock levels and wrote timely order supply requests to replenish merchandise.
• Set SMART goals for store team, developing staff abilities and increasing sales performance.
• Kept awareness of competitor activity and developed ideas to promote store.
• Assisted in recruiting, hiring and onboarding store staff.
• Challenged and inspired team members to achieve business results.
• Solicited customer feedback to understand customer needs and constantly improve product offerings.
• Led regular staff performance reviews to provide guidance and support for individual development.
• Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
• Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
• Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.