Zanen D'souza
Digital Modeler
Swindon
Summary
Highly organized and hard-working individual with 4 years of experience in the automotive industry and 2 years of experience in customer service. Seeking a responsible career opportunity to fully utilize training and skills for significant contribution to company success. Strong background in both industries, confident in ability to excel in role requiring attention to detail, excellent communication skills, and commitment to delivering exceptional customer service.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
FC Associate
Amazon UK
Swindon, WIL
12.2021 - Current
- Working as a ship clerk in the Shipping department at Amazon. Managing all the arrival and departure of the trailers.
- Making sure all the arrivals and departures are done on time.
- Monitoring the loads on specific routes and securing additional trailers, if needed.
- Indoor Marshall duties, opening and closing the dock doors, while adhering to safety.
- Working as a Process Guide in the Pick to Rebin department, managing a team of 30 associates, and ensuring that the shipments are processed on time.
Freelance Alias Modeller
Freelance
09.2018 - Current
- Alias surfacing of exterior bumpers of Toyota Innova
- 3D design layouts and renders.
Customer Service Consultant
Nationwide Building Society
Swindon, WIL
03.2021 - 11.2021
- Manage large amounts of incoming calls.
- Identify and assess customers' needs to achieve satisfaction.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Sortation Associate
Royal Mail (Angard Staffing)
Swindon, Wiltshire
12.2020 - 03.2021
- Sorting of parcels and letters in the warehouse and other warehouse duties.
- Increased productivity by working collaboratively with team members to meet deadlines.
Sortation Associate
Amazon Swindon (PMP Recruitment)
Swindon, Wiltshire
10.2020 - 12.2020
- Sorting of parcels, loading and other general warehouse duties at Amazon warehouse
- Meeting daily targets every shift.
- Increased productivity by working collaboratively with team members to meet deadlines.
Technical Support Representative
Medion
Swindon, Wiltshire
01.2019 - 07.2020
- Working as an Technical support agent for Medion, ALDI, and Lenovo UK.
- Replying to e-support emails and calls.
- Replying to emails and faults, helping with troubleshooting, and resolving issues.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Senior Digital Design Consultant
La Lusso Bespoke Private Limited.
Balewadi, Pune
07.2017 - 06.2018
- Digital Surface modeling for bespoke as well as OEM prototyping projects.
- Surface modeling of the entire bolt-on body kit for the KTM RC 390 which was displayed at India Bike Week 2017.
- Making concept models, design's and layouts for clients.
- Exterior Surfacing of Finetza by Pinnacle Specialty Vehicles OEM (Auto Expo 2018). Winner of German Design Awards 2019.
Executive Digital Designer
DC Design's Private Limited.
Pimpri Chinchwad, Pune
01.2015 - 06.2017
- Digital surfacing and styling of all interior and exterior projects.
- Working with a team of Alias modelers for the DC Avanti project.
- The surfacing of body kit, headlamp, and tail lamps development for DC Avanti.
- Development and packaging of interiors for the new Toyota Innova 2017.
- The surfacing of the first bike project based on the Royal Enfield Classic (Carbon Shot).
- Working on various sketches, scan data, and concept modeling.
Education
Alias Design Essentials - Automotive Design
Armada Training Center
Bromsgrove, United Kingdom 05.2019 - 07.2019
Post Graduate Diploma in Digital Design - Automtive Digital Design
D Y Patil School of Design
Lohegaon, Pune 07.2013 - 04.2014
Bachelor of Arts -
EIILM University
Sikkim, India 07.2009 - 03.2013
Skills
Autodesk Alias
Adobe Photoshop
Adobe Illustrator
Luxion Keyshot
VRED
Microsoft Office
Blender
Languages
English
Proficient
C2
Hindi
Proficient
C2
Marathi
Proficient
C2
References
Jitaksh Khanna, La Lusso Bespoke Private Limited, jitaksh@khannas.name, +917447773388
Details
33, Thornbridge Avenue, Swindon, SN3 2DA, United Kingdom, +447305069088, zanendsouza90@gmail.com, 08/14/90, India, Portuguese, UK Driving licence
Timeline
FC Associate
Amazon UK
12.2021 - Current
Customer Service Consultant
Nationwide Building Society
03.2021 - 11.2021
Sortation Associate
Royal Mail (Angard Staffing)
12.2020 - 03.2021
Sortation Associate
Amazon Swindon (PMP Recruitment)
10.2020 - 12.2020
Alias Design Essentials - Automotive Design
Armada Training Center
05.2019 - 07.2019
Technical Support Representative
Medion
01.2019 - 07.2020
Freelance Alias Modeller
Freelance
09.2018 - Current
Senior Digital Design Consultant
La Lusso Bespoke Private Limited.
07.2017 - 06.2018
Executive Digital Designer
DC Design's Private Limited.
01.2015 - 06.2017
Post Graduate Diploma in Digital Design - Automtive Digital Design
D Y Patil School of Design
07.2013 - 04.2014
Bachelor of Arts -
EIILM University
07.2009 - 03.2013
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