Zane Strong
Hastings,UK
Summary
Versatile professional specializing in call center operations, B2B sales, and production design. Proven expertise in prospecting, social media communication, and customer service, with strong problem-solving skills. Proficient in administrative functions and software including Excel, Word, PowerPoint, Photoshop, SAGE, EPOS, and Sony Vegas Video Editor. Focused on enhancing business development through exceptional customer support and practical solutions.
Overview
12
12
years of professional experience
37
37
years of post-secondary education
Work history
Estimator/Business Operations Supervisor
Panoramic Landscape
Hastings
05.2024 - 12.2025
- Produced precise cost estimates by analysing project specifications and drawings.
- Evaluated subcontractor proposals for alignment with requirements and budgets.
- Administered site meetings to gather data for operational planning.
- Completed risk assessments ensuring safe, compliant operations.
- Monitored systems and staff activities to pinpoint improvement areas.
- Communicated regularly with clients to ensure seamless project execution.
- Transitioned into a supervisory role, overseeing scheduling and procurement.
Owner
H Town Skates
04.2014 - 12.2025
- Executed payroll functions while ensuring secure collection and deposit of funds.
- Established and managed filing systems, correspondence, and database management.
- Identified business expansion opportunities through strategic partnerships and events.
- Designed and developed products to meet market demands.
- Executed marketing campaigns via social media to enhance brand visibility.
- Fostered B2B relationships to drive collaboration and growth.
Brand Manager / Warehouse co-ordinator
4Down distribution
Hastings
01.2024 - 05.2024
- Managed email marketing campaigns to drive customer engagement.
- Developed social media content, boosting brand visibility.
- Redesigned website to ensure intuitive user experience.
- Regularly updated website with current promotions and product offerings.
- Generated stock codes for products to streamline inventory management.
- Created images and detailed product descriptions to support online sales.
- Executed graphic design tasks for marketing materials and promotions.
- Oversaw order picking and packing, ensuring timely deliveries and accuracy.
Customer Service Advisor
Conveyancing Direct Property Lawyers
Hastings
06.2022 - 01.2024
- Facilitated onboarding of new customers through administrative file setups and welcome calls.
- Managed payments over the phone, ensuring accuracy and timeliness.
- Performed administrative tasks to enhance overall productivity across the organisation.
- Responded to customer queries via phone, providing updates on case progress.
- Oversaw enquiries mailbox, directing documents to appropriate solicitors.
- Trained new starters across various work streams to support management objectives.
Sales Executive
JC Leisure
Rye
11.2020 - 06.2022
- Sought and engaged new customers, transforming them into high-value accounts.
- Maintained precise client records and profit monitoring using Google Sheets, Excel, and Platinum.
- Marketed promotions, sales events, and product launches to enhance brand visibility.
- Consistently achieved vehicle sales targets through structured techniques and resources.
- Managed customer queries regarding products, complaints, and general inquiries, resolving issues efficiently.
- Fostered customer loyalty by delivering exceptional service and developing strong partnerships.
- Cultivated lasting relationships through open-ended questioning to identify individual needs.
- Enhanced visual merchandising by adhering to sales managers' planogram on sales floor.
Customer Retentions Agent
Hastings Direct
02.2020 - 09.2020
- Delegated policy changes to customers and managed complaints related to refunds and accounts.
- Maintained customer loyalty and trust through effective communication.
- Administered and maintained finances to ensure operational efficiency.
- Delivered excellent customer service by following structured guidelines for safe practices.
Trainee Sales Assistant
Yeomans Eastbourne
Eastbourne
08.2018 - 02.2020
- Managed customer queries, resolving product issues and complaints efficiently.
- Proactively engaged new customers, converting leads into high-value accounts.
- Responded to customer enquiries and organised appointment calendars to optimise service delivery.
- Conducted administrative tasks, including proofreading, transcription, and financial documentation.
- Upsold products and packages by leveraging industry knowledge and expertise.
- Informed customers about vehicles, enhancing their understanding of available options.
Stock Assistant
4Down Distribution Ltd
03.2017 - 06.2018
- Issued and distributed materials, products, and supplies efficiently.
- Maintained comprehensive records of inventories, shipments, expenditures, and price lists.
- Collected and deposited funds while tracking disbursements and account balances.
Stock Manager
Source Park/Source BMX
10.2015 - 10.2016
- Managed social media pages to enhance brand visibility and engagement.
- Arranged deliveries for merchandise and insurance contracts efficiently.
- Catered to customer needs by sourcing merchandise while maintaining up-to-date knowledge of promotions and security practices.
Education
Photography (A Level) -
Bexhill College
09.2016 - 06.2018
Art (A- Levels) - undefined
Bexhill Sixth Form College
09.2016 - 06.2018
Graphic Design (A Level) - undefined
Bexhill College
Bexhill, East Sussex 09.1999 - 06.2018
English (GCSEs) - undefined
ARK William Parker Academy
Maths (GCSE or equivalent) - undefined
ark William Parker academy
Hastings, East Sussex 09.2010 - 06.2015
catering (GCSE or equivalent) - undefined
ark William Parker academy
Hastings 09.2010 - 06.2015
Physical education (GCSE or equivalent) - undefined
ark William Parker academy
Hastings 09.2010 - 06.2015
Skills
- Call Center
- B2B Sales
- Production and Design
- Prospecting
- Social Media and Communications
- Social Perceptiveness and customer service
- Customer Support
- Business Development
- Customer Service
- Administrative experience
- Excel, Word, PowerPoint and other computer programmes including Photoshop, SAGE, EPOS and Sony Vegas Video Editor
- Pragmatic and complex problem solving
Personal Statement
My main passions include skateboarding, which is the main motivator behind my business H Town Skates and has distributed skateboards across the UK for over 10 years. I have a keen interest in music, art and technology. I am an avid fund raiser for The Boyley Trust and dedicate my spare time to the wider skating community through business partnerships and events. I am looking for a professional role that I can put my skills and experience to and benefit the company as we'll as my personal development.
Timeline
Estimator/Business Operations Supervisor
Panoramic Landscape
05.2024 - 12.2025
Brand Manager / Warehouse co-ordinator
4Down distribution
01.2024 - 05.2024
Customer Service Advisor
Conveyancing Direct Property Lawyers
06.2022 - 01.2024
Sales Executive
JC Leisure
11.2020 - 06.2022
Customer Retentions Agent
Hastings Direct
02.2020 - 09.2020
Trainee Sales Assistant
Yeomans Eastbourne
08.2018 - 02.2020
Stock Assistant
4Down Distribution Ltd
03.2017 - 06.2018
Photography (A Level) -
Bexhill College
09.2016 - 06.2018
Art (A- Levels) - undefined
Bexhill Sixth Form College
09.2016 - 06.2018
Stock Manager
Source Park/Source BMX
10.2015 - 10.2016
Owner
H Town Skates
04.2014 - 12.2025
Maths (GCSE or equivalent) - undefined
ark William Parker academy
09.2010 - 06.2015
catering (GCSE or equivalent) - undefined
ark William Parker academy
09.2010 - 06.2015
Physical education (GCSE or equivalent) - undefined
ark William Parker academy
09.2010 - 06.2015
Graphic Design (A Level) - undefined
Bexhill College
09.1999 - 06.2018
English (GCSEs) - undefined
ARK William Parker Academy