Looking into gaining and completing a level 3 NVQ and Chiropodist Certificates
Zandile Dlodlo
Health Care Assistant
KING'S LYNN,Norfolk
Summary
Experienced in billing administration, sales, and logistics coordination with 17 years of experience in a large team. Proficient in capturing inventory data, receiving and dispatching goods, distribution, billing and invoicing, and stock management. Recently transitioned to a career in healthcare as a compassionate care worker with 3 years of experience driven by a lifelong passion for taking care of the elderly. Skilled in assisting with daily living activities and household tasks, holding an elderly care assistant certificate and First Aid certification. Expanded skill set and gained experience through volunteering at an old age home. Extensive experience has honed substantial caregiving skills, enabling exceptional care for vulnerable individuals such as children and elders. Recognized for exceptional listening skills and thriving in a team environment. Known for patience, kindness, and the ability to relate well with people. Maintains a neat appearance, exudes calmness, and always maintains a professional attitude.
Overview
20
20
years of professional experience
2026
2026
years of post-secondary education
Work History
Health Care Assistant
Ness M Care Services Ltd
01.2023 - Current
- Supported patient hygiene, comfort needs, meal assistance, and mobility needs.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient outcomes by closely monitoring for signs of distress or complications and promptly alerting nursing staff
- Deliver, administer, and document prescribed medications to service users to maintain accurate dosages as well as records and assess adverse reactions/side effects.
- Aid service users in performing daily activities, encompassing bathing, dressing, grooming and toileting and foster patients' dignity.
- Track and document vital signs and health indicators, including blood pressure, heart rate.
- Formulated and enforced personalised care plans for patients by interacting with healthcare professionals.
- Addressed service users emotional needs by providing compassionate support patients/families.
- Ensured compliance with health and safety regulations to maintain a safe environment for service users.
Logistics Coordinator
Xlink Communications
01.2014 - 01.2022
- Preparation, compilation, sorting and capturing of data
- Reporting: Timely collation and submission of reports
- Adherence to HR, finance, administration and procurement policies and procedures
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer Switchboard, screen, and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
- Provide basic & accurate information in-person and via phone/email
- Receive, sort, and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Perform other clerical receptionist duties such as filing, photocopying and faxing
- Reason for leaving: Change of Career
Revenue Sales Billing Coordinator
Xlink Communications
01.2009 - 01.2014
- Gathering and organizing clients information
- Preparing billing data for Finance
- Invoicing
- Tracking sales leads
- Coordinating quotes with sales
- Assist with managing customer accounts
- Assist with order processing
- Implementations for of Installation
- Reason for leaving: Promoted
Receptionist & Data Capturer
Xlink Communications
01.2005 - 01.2009
- Preparation, compilation, sorting and capturing of data
- Reporting: Timely collation and submission of reports
- Adherence to HR, finance, administration and procurement policies and procedures
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer Switchboard, screen, and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
- Provide basic & accurate information in-person and via phone/email
- Receive, sort, and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Perform other clerical receptionist duties such as filing, photocopying and faxing
- Reason for leaving: Promoted
Education
High School -
Elsies River High School
Capetown South Africa 01.1998 - 04.2001
Elderly Care Course certificate - Health Care Assistant
Chilton Care Intl
Johannesburg, South AfricaFirst Aid & CPR course Certificate - undefined
Chilton Care Intl
Advanced Au Pair, Night Nursing and Early Childhood Development - undefined
Chilton Care Intl
Skills
Hoisting
Countryoforigin
South Africa
Jobskillsandachievements
- Cooking skills
- Laundry Safety and house Proofing
- Companionship
- First AID & CPR
- Record keeping
- Caregiving skills
- Making nutritional meals for elderly
- Administering Medication
- Elderly Care Assistant
- Making bed with patient in it
- Advanced Child Care
Personal Information
- Date of Birth: 12/02/85
- Gender: Female
- Marital Status: Married
Interests
Timeline
Health Care Assistant
Ness M Care Services Ltd
01.2023 - Current
Logistics Coordinator
Xlink Communications
01.2014 - 01.2022
Revenue Sales Billing Coordinator
Xlink Communications
01.2009 - 01.2014
Receptionist & Data Capturer
Xlink Communications
01.2005 - 01.2009
High School -
Elsies River High School
01.1998 - 04.2001
First Aid & CPR course Certificate - undefined
Chilton Care Intl
Advanced Au Pair, Night Nursing and Early Childhood Development - undefined
Chilton Care Intl
Elderly Care Course certificate - Health Care Assistant
Chilton Care Intl
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