Zamzam OSMAN
Milton Keynes,Buckinghamshire
Summary
Forward-thinking policy team member dedicated to meet changing needs with proactive policy changes. Experienced in researching changes, compiling reports, and presenting findings.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
International Adviser
The Open University
Milton Keynes, Buckinghamshire
10.2021 - Current
- Built and maintained positive, impactful relationships with students to facilitate improved learning outcomes.
- Assisted students in selecting courses that were consistent with their interests and abilities.
- Helped students with their initial adjustment to university academic life, and interpreted the institution's policies and requirements.
- Signposted opportunities for further learning and development.
- Included perseverance and determination as key components of student success.
Customer Service Advisor
Tesco
Milton Keynes, Buckinghamshire
10.2018 - 08.2021
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered detailed advice on product and service benefits.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Oversaw training and mentoring of new team members, promoting productivity and quality service.
Executive Advisor
Konnecta
Milton Keynes, Buckinghamshire
08.2012 - 01.2013
- Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
- Built relationships with clients through active listening and talent to provide excellent service.
- Worked closely with external partners and members of the local community to create continuous client referral sources.
- Directed employees and preferred partners to facilitate sales and renewals of stop-loss products.
- Engaged in professional networking to maintain strong relationships with communications.
Retail Management
Centre Milton Keynes
Milton Keynes, Buckinghamshire
06.2005 - 06.2011
- Employed innate positivity and enthusiasm to create enjoyable retail experiences for customers.
- Built customer rapport by identifying specific needs and making appropriate product recommendations.
- Built lasting relationships with clients through customer service interactions.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Implemented diversity, equity and inclusion initiatives to boost employee engagement and retention.
Councillor for Fishemead Ward of Campbell Park Par
Campbell Park Parish Council
Milton Keynes, Buckinghamshire
07.2022 - Current
- Connected with constituents on issues through rigorous consultation processes.
- Attended meetings to discuss core policy issues and legislative plans.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Built positive relationships with local representatives to stay current on needs and understand policy impacts.
Education
Master of Arts - United Nations and Diplomatic Studies
University of Buckingham
Buckingham03.2020
Bachelor of Arts - International Studies
University of Buckingham
Buckingham03.2017
Skills
- Political awareness
- Policy development
- Strategic planning
- Critical analysis
- Team collaboration and leadership
- Persuasive communication
Languages
Somali
Native language
Norwegian
Master or proficient
C2
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Councillor for Fishemead Ward of Campbell Park Par
Campbell Park Parish Council
07.2022 - Current
International Adviser
The Open University
10.2021 - Current
Customer Service Advisor
Tesco
10.2018 - 08.2021
Executive Advisor
Konnecta
08.2012 - 01.2013
Retail Management
Centre Milton Keynes
06.2005 - 06.2011
Master of Arts - United Nations and Diplomatic Studies
University of Buckingham
Bachelor of Arts - International Studies
University of Buckingham
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