ZAMZAM NEMAT BUTT
London,United Kingdom
Summary
A proactive and goal-driven professional, fueled by curiosity and a passion for delivering results through independent effort and unwavering dedication.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Platform Integration Engineer (3rd Party Consultant)
EPay Card Programs
08.2023 - 12.2024
- Card Program Management: Led card program management within the team, collaborating with processors and banking partners
- Diverse Responsibilities: Handled a wide range of responsibilities, including product testing, transaction processing, financial reconciliation, proactive fraud prevention, fee limit definition, ACH and direct deposit system setup and testing, and CIP/OFAC flow implementation for regulatory compliance and customer verification
- Seamless Operations: Ensured seamless operations of these critical functions, making a significant contribution to the organization's success
- Presentation Skills: Highlighted key responsibilities in presentations, demonstrating dedication to the team's mission
Product Data Analyst
Cloudcard Inc.
Lahore
03.2022 - 08.2023
- Analyzing customer queries and solving on priority
- Resolving customer issues regarding software products efficiently and timely such as transaction declines
- Providing outstanding support and services to clients via difference communication channels such as email and ticketing system
- Communicating with the clients and between departments
- Product trainings and troubleshooting
- Reporting high priority issues, resolving them and escalating to upper management
- Understanding and implementing card payment work flows like ACH, Direct Deposit (NACHA)
- Technical Solution Designing, Issue Analysis / Resolution and Stack Holder Management
- Worked with AWS services primarily Cloudwatch for checking logs and monitoring
- Applied metric filters on Cloudwatch log groups to create metrics and thus alarmsBasic understanding of AWS EC2, S3, RDS, Cloudwatch and other services that comprise the application's infrastructure
- Conducted to some extent various types of testing including grey box, regression and performance testing
Analyst Software Engineer (IT Support)
Afiniti
Lahore
02.2020 - 05.2022
- Researching and identifying solutions to software and hardware issues
- Setting up new systems, Attendance accesses and cards for new Joiners
- Resolving software installation issues remotely and on site in a prompt manner
- Diagnosing and troubleshooting technical issues, including account setup and network configuration
- Properly escalating unresolved issues to appropriate internal teams
- Maintaining inventories of hardware and software
- Installing updates, known as patches, to software
Product Data Analyst
i2c Inc.
Lahore
05.2020 - 03.2022
- Resolved financial disputes of the cardholders with the help of chargeback department
- Worked closely with Settlement and Reconciliation issues
- Hands-on experience with services such as SSRP, ACH and Direct Deposits
- Prepared insightful data for analytics and reporting
- Escalated issues on time and regularly provided reports to respective stakeholders
- Worked with Databases particularly Informix and MySQL
- In-depth information and knowledge regarding payment networks such as MasterCard, Visa and Efund
- Documented process run books, generated summaries and developed reports regarding alerts and campaigns
- Skilled IVR and SOAP services as well as testing
- Handled digital wallets
- Specialized in back office related processes of bank cards such as Fraud Managements, Card Managements, Settlements and Chargebacks
- Conducted technical trainings of Level 1 and Level 2 production support teams
- Communications with the clients and post production deployment support and verifications
Intern
Lahore Electric Supply Company (LESCO)
06.2018 - 08.2018
- Visited different distribution stations and understood the real-life power distribution systems
- Learnt about regular operation and maintenance of substations
- Learned about various type of insulators and their utilizations
- Understood power factor improvement mechanisms
- Practically observed power load balancing techniques
Education
M.Sc. - Data Science
University of East London
London 10.2023 - 10.2024
B.Sc. - Electrical Engineering (Computer)
University of Engineering and Technology
Lahore Pakistan 10.2015 - 07.2019
Skills
- Programming & Databases : SQL (PostgreSQL, MySQL), HTML, Python
- Fintech Software : ACH, KYC, IVR, Direct Deposit, Transaction Monitoring
- API Technologies : SOAP, JSON, XML
- Ticketing & Support Systems : Jira, OTRS, Zendesk, HubSpot, Slack, Microsoft Teams
- Technical Support : Software Troubleshooting, Application Installations, Root Cause Analysis (RCA)
- Cloud & OS : Linux, AWS, Azure
- Soft Skills : Problem-Solving, Stress Management, Cross-Functional Collaboration, Technical Communication
- Customer Service : User Training & Development, Product Knowledge
Affiliations
- Institute of Electrical and Electronics Engineers (IEEE) - UET Lahore, 05/01/15, 05/01/19
- Organizing Workshops and arranging Study tours.
- Holding healthy educational competitions such as circuit designing.
- Pakistan Student Welfare Organization - UET Lahore, 05/01/15, 05/01/19
- Working to finance the under-privileged students to acquire quality education so as to raise their living standards.
- Holding career counseling sessions for high school students.
Languages
English
Fluent
Timeline
M.Sc. - Data Science
University of East London
10.2023 - 10.2024
Platform Integration Engineer (3rd Party Consultant)
EPay Card Programs
08.2023 - 12.2024
Product Data Analyst
Cloudcard Inc.
03.2022 - 08.2023
Product Data Analyst
i2c Inc.
05.2020 - 03.2022
Analyst Software Engineer (IT Support)
Afiniti
02.2020 - 05.2022
Intern
Lahore Electric Supply Company (LESCO)
06.2018 - 08.2018
B.Sc. - Electrical Engineering (Computer)
University of Engineering and Technology
10.2015 - 07.2019
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