ZAMIYATH MOHAMMED SHARIEFF
Coventry,UNITED KINGDOM
Summary
Develop and sustain Quality Management System in accordance with ISO 15189 2012 & 9001 2015 and other applicable standards and business requirements. Manage quality audit program to identify and resolve non-conformities and embed culture of continuous improvement, also proficient in all QA operations, policies and procedures. Experience hiring and developing individual team members. Committed to thoroughly assessing service quality and processes to achieve excellent results and customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Quality Manager
JUPITER CLINICS
DUBAI, UAE
01.2021 - 05.2023
- Implemented, streamlined and managed an effective QMS, identifying gaps and facilitating improvements that led to 90% compliance increase in initiatives audited.
- Trained all the employees on ISO 15189 2012 standards, monitoring successes and failures to identify areas of improvement.
- Prepared detailed quality system reports that earned 85 to 90% positive feedback from senior management.
- Oversaw all quality-related issues, driving problem-solving techniques and corrective actions to maintain high levels of customer satisfaction.
- Liaised with external auditing governing bodies to maintain and extend registration to ISO 15189 2012 standards.
- Developed an improved platform for audit results, reducing departmental reporting times by 90% within in 3 months after taking charge of this role.
- Implemented [Type] audit programme that reduced traceability quality issues by 100%.
- Detected 100% failures by performing accurate roots cause analysis, implementing corrective actions that led to cost savings.
- Utilised LIS to analyse inspection data and developed improvement programs that led to 95% increase in lab results efficiencies.
- Implemented policies and devices to improve workplace safety.
Quality Assurance Manager
AMALA MEDICAL CENTER
DUBAI, UAE
10.2016 - 09.2018
- Contributed to drafting, reviewing and finalising Standard Operating Procedures and Work Instructions.
- Analysed data from external sources to identify potential problems with competitors' products and services.
- Collated documentation required for external reviews and audits.
- Uploaded documents to internal and external systems for backup.
- Maintained up-to-date procedures for complaints and compliance.
- Attended meetings and submitted decisions made to senior management for approval.
- Monitored employee performance while completing tasks for evaluating compliance with company standards.
- Implemented service action plans to mitigate potential risks.
- Conducted and completed quality assurance checks for new products.
- Implemented and maintained complaints and compliance action tracker to improve production standards.
- Prepared and issued service user questionnaires to solicit feedback and suggestions.
- Contributed to developing guidelines, processes and documentation to meet required standards for recording information.
- Provided administrative support to manage annual review processes for programmes.
- Made follow-ups on allocated action plan to meet completion timescales.
- Adhered to compliance and business timetable to meet set deadlines.
PROJECT MANAGEMENT OFFICER
JUBILLE MISSION MEDICAL COLLEGE AND HOSPITAL
THRISSUR, INDIA
10.2014 - 08.2016
- Built strong relationships with stakeholders for project cohesiveness.
- Organised resource allocation process, providing overall workload and capacity analysis.
- Coached project teams in required methods and tools for project success.
- Produced Key Program Indicator (KPIs) to successfully measure performance.
- Elaborated action plans with program teams to drive performance improvements.
- Implemented program and project governance standards for project deliverables.
- Defined project scope, milestones and task allocation to establish and maintain clear progress plans.
- Led and motivated talented project teams, achieving targets within stipulated deadlines.
- Tracked and communicated project status, timelines and action items from project inception to delivery.
- Delivered exceptional service to clients, maintaining relationships for future business opportunities.
- Drove client retention through quality project execution.
- Collaborated with cross-functional teams to draft strategic, realistic project schedules and plans.
- Built company reputation by managing and successfully delivering projects.
- Managed scopes and deadlines using different project management methods.
- Achieved high client satisfaction through consistent delivery and communication.
- Conducted technical and customer meetings, increasing communication and strengthening stakeholder relationships.
- Developed analytics tools to track project progress and impact.
- Led meetings with department executives to review project status, drafting action plans to deliver proposed changes.
- Reduced downtime with effective scheduling and resourcing.
EXCECUTIVE HR & OPERATIONS
APOLLO MAIN HOSPITALS
CHENNAI, INDIA
04.2012 - 08.2014
- Created succession plans and promotion paths for staff.
- Educated line managers on policy and process changes for implementation.
- Led high-performing teams and developed organisational leadership capacity.
- Used staff survey findings to implement enhanced working conditions and practices.
- Improved business HR policies by guiding and collaborating with managers.
- Designed industry-leading employee engagement and recognition programmes.
- Maintained precise, detailed staff and company records for thorough reference.
- Wrote and maintained employee handbook covering company policies and mission statement.
Education
Master of Business Administration - HEALTH SERVICE MANAGEMENT
ALAGAPPA UNIVERSITY
CHENNAI 02.2010 - 03.2012
Bachelor of Science - NURSING
DHANVANTRI COLLEGE OF NURSING
INDIA 02.2004 - 04.2008
Skills
- ISO 15189 2012 auditing
- ISO 15189 2012 control procedures
- Roots cause analysis
- Quality management systems (QMS)
- Quality system audits
- Compliance monitoring
- Data gathering and review
- Protocol development
- Risk mitigation
- Quality processes
- Operational improvements
- Employee training
- Staff training and development
- Knowledge of quality systems
Languages
English
Fluent
Hindi
Elementary
Malayalam
Fluent
Tamil
Fluent
Timeline
Quality Manager
JUPITER CLINICS
01.2021 - 05.2023
Quality Assurance Manager
AMALA MEDICAL CENTER
10.2016 - 09.2018
PROJECT MANAGEMENT OFFICER
JUBILLE MISSION MEDICAL COLLEGE AND HOSPITAL
10.2014 - 08.2016
EXCECUTIVE HR & OPERATIONS
APOLLO MAIN HOSPITALS
04.2012 - 08.2014
Master of Business Administration - HEALTH SERVICE MANAGEMENT
ALAGAPPA UNIVERSITY
02.2010 - 03.2012
Bachelor of Science - NURSING
DHANVANTRI COLLEGE OF NURSING
02.2004 - 04.2008
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