Zamazolo Mzolo
Summary
Results-oriented unit manager with proven success in operations oversight and team leadership. Expertise in process optimization, productivity enhancement, and fostering collaboration. Proficient in strategic planning, problem-solving, and compliance with industry standards. Focused on delivering quality outcomes and driving continuous improvement while managing daily operations and unique employee situations.
Overview
12
12
years of professional experience
Work History
Unit Manager
Feedem Group
Durban, South Africa
2025.04 - 2026.05
- Championed company values, leading by example and inspiring staff to achieve excellence.
- Dealt with customer complaints calmly and effectively, resolving issues with timely solutions.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Monitored staff performance and developed improvement plans.
- Managed customer service operations, resolving issues promptly to maintain high satisfaction levels.
- Conducted regular performance reviews, offering constructive feedback and setting individual objectives.
- Collaborated with other managers to plan and direct organisational tasks.
- Organised staff rosters, ensuring adequate coverage during peak times without overstaffing.
- Facilitated regular team meetings to communicate objectives, gather feedback, and discuss improvements.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Administered budgeting processes, meticulously controlling expenditure to remain within financial guidelines.
PLO(Patient Laison Officer)
Feedem Group
Durban, South Africa
2023.08 - 2025.03
- Led training sessions on regulatory compliance, enhancing team's knowledge and skills.
- Investigated complaints and took corrective actions, improving service quality and customer satisfaction.
Restaurant Manager
Wimpy
Durban, South Africa
2014.04 - 2023.07
- Scheduled employees to keep shifts well-staffed.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Worked closely with chef and cooks to determine menu plans for special events or occasions.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Analysed customer feedback, initiating changes in service and menu offerings to address concerns and boost repeat business.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Managed conflict resolution among staff and with customers, diplomatically addressing issues to maintain a positive atmosphere.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Monitored compliance with food hygiene regulations, conducting regular training sessions to ensure staff adherence to standards.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
- Educated staff members on procedural and menu changes.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Coordinated staff schedules to ensure adequate coverage during peak times, balancing workload and minimising overtime costs.
- Kept food storage and preparation equipment in good working order to maximise safety and cost-efficiency of operations.
- Managed daily operations of a busy city centre restaurant, overseeing both front-of-house and kitchen staff to maintain high service standards.
- Optimised stock levels for expected demand and minimised losses with proper rotation procedures.
- Led a team of 20 staff members, providing training and development to enhance service delivery and customer satisfaction.
- Managed rotas to cover high service level periods and avoid service delays.
- Organised staff meetings to communicate targets, gather feedback, and foster a collaborative team environment.
Education
Diploma of Higher Education - Diploma in Public Admin and Management
University of South Africa
Durban2026-05
Certificate of Higher Education - Economics and Management Sciences
University of South Africa
Durban2018-04
Skills
- Customer service and support
- Team leadership
- Conflict resolution
- Operational management
- Customer relations
- Order processing
- Relationship building
- Leadership proficiency
- Business performance reporting
- Strategic planning
- Goal setting
- Business unit management
Timeline
Unit Manager
Feedem Group
2025.04 - 2026.05
PLO(Patient Laison Officer)
Feedem Group
2023.08 - 2025.03
Restaurant Manager
Wimpy
2014.04 - 2023.07
Diploma of Higher Education - Diploma in Public Admin and Management
University of South Africa
Certificate of Higher Education - Economics and Management Sciences
University of South Africa