Zaman Sultan
London,UK
Summary
Accomplished professional with expertise in conference and banqueting operations, large-scale event management, and team leadership. Demonstrates proficiency in client relationship management, event planning, and logistics, ensuring health and safety compliance. Skilled in problem-solving, conflict resolution, staff scheduling, and workforce planning. Committed to delivering exceptional events while fostering a collaborative team environment.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Events Captain
The Nomad Hotel, London
London, UK
2025.11 - 2026.03
- Welcomed guests upon arrival and assisted with seating arrangements.
- Supported managers and organisers in planning layout and logistics for events.
- Coordinated staff shifts and timetables.
- Provided training to staff on customer service and serving etiquette.
- Managed event setup.
- Oversaw floor operations and coordinated food and drink service with kitchen and service staff.
- Monitored inventory of supplies, equipment, and furniture.
- Addressed guests' requests, questions, and complaints.
- Maintained neat and clean venue and facilities.
- Communicated and ensured adherence to applicable safety regulations.
Meeting & Events Operations Floor Manager
Park Plaza Westminster Bridge, London
London
2023.08 - 2025.11
- Managed large-scale conferences and banqueting events for up to 1000 guests
- Led and coordinated teams of 25–100 staff across multiple events
- Planned and executed event logistics, layouts, and service delivery
- Developed and delivered staff training programs to maintain high service standards
- Oversaw floor operations and ensured smooth coordination between departments
- Resolved guest issues efficiently, maintaining excellent customer satisfaction
- Controlled inventory and ensured operational readiness for all events
Assistant Events Operations Manager
South Place Hotel, London
London, UK
2021.08 - 2023.05
- Supported the management of conferences, weddings, and corporate events (100–200 guests)
- Supervised, trained, and scheduled banquet staff
- Coordinated event logistics, including room setup and service flow
- Maintained strong client communication to ensure expectations were met
- Ensured consistent delivery of high-quality service standards
- Managed guest queries and resolved issues promptly
Senior Meeting and Event Operational Floor Manager
The Londoner Hotel
London, City of London
2020.01 - 2021.08
- Delivered weddings, corporate events, and large conferences up to 750 People
- Supervised teams to ensure efficient and high-quality service
- Coordinated directly with clients to confirm event requirements
- Managed staffing levels, rotas, and operational efficiency
- Ensured compliance with health, safety, and hygiene regulations
- Achieved smoother workflow with effective staff management.
- Improved customer satisfaction by streamlining floor operations.
- Trained new employees, elevating team performance levels.
Conference & Banqueting Supervisor / Team Leader
St Ermin’s Hotel (Autograph Collection), London
London, City of London
2014.01 - 2020.01
- Progressed from Assistant to Supervisor role
- Managed daily operations and supervised a team of 8 staff
- Improved service delivery and operational efficiency
- Conducted staff training and performance management
- Prepared reports and supported senior management
- Scheduled staffing and managed attendance and performance
- Delegated tasks appropriately, achieved balanced workload among team members.
Room Service Senior Attendant
Crowne Plaza & Ace Hotel, London
London
2011.01 - 2014.05
- Managed room service operations and coordinated service staff
- Delivered high-quality guest service in a fast-paced environment
- Handled guest requests and ensured timely service delivery
Education
Bachelor’s degree - Business Management
University of Westminster
LondonSkills
- Conference and Banqueting Operations
- Large-Scale Event Management
- Team Leadership and Staff Training
- Client Relationship Management
- Event Planning and Logistics
- Health and Safety Compliance
- Problem Solving and Conflict Resolution
- Staff Scheduling and Workforce Planning
Certification
- Level 2 Catering Certificate
- Food Hygiene Certification
- First Aid Certified
- DPS Licence
- Leadership and Management Training
Accomplishments
- Managed events for up to 1000 guests.
- Led teams of up to 100 staff.
- Strong track record in luxury hotel environments.
- Consistently delivered high guest satisfaction.
Zaman Sultan
I am a highly skilled professional with expertise in problem-solving and troubleshooting, adept at using Python and R for data analysis, modelling, and interpretation. Demonstrates a logical, creative, and proactive approach to challenges, ensuring accuracy and attention to detail. Possesses very strong Excel skills and excels in both written and verbal communication. Committed to customer service excellence through effective call handling and email correspondence. Aims to leverage analytical skills and collaborative abilities to drive organizational success while meeting deadlines consistently.
Timeline
Events Captain
The Nomad Hotel, London
2025.11 - 2026.03
Meeting & Events Operations Floor Manager
Park Plaza Westminster Bridge, London
2023.08 - 2025.11
Assistant Events Operations Manager
South Place Hotel, London
2021.08 - 2023.05
Senior Meeting and Event Operational Floor Manager
The Londoner Hotel
2020.01 - 2021.08
Conference & Banqueting Supervisor / Team Leader
St Ermin’s Hotel (Autograph Collection), London
2014.01 - 2020.01
Room Service Senior Attendant
Crowne Plaza & Ace Hotel, London
2011.01 - 2014.05
Bachelor’s degree - Business Management
University of Westminster