Zakyy S.Haling
West London
Summary
With a strong background in handling challenging situations, I excel in maintaining calm and order in high-pressure environments. My excellent communication skills help in building a brilliant rapport and understanding with individuals from diverse backgrounds. I bring a disciplined approach to ensuring safety and security, while my problem-solving abilities are key in managing complex issues effectively.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Custody Officer {serco)
Staines Magistrates court
Staines, Surrey
02.2025 - 09.2025
- Working hand in hand with Probation Services, Staines Police Station, and solicitors.
- Court appearances with detainees
- Report writing
- Incident reporting
- Observed behaviour to prevent disturbances and escapes.
- Used restraining techniques to demobilise those in custody presenting a danger to others or themselves.
- Oversaw all administrative work.
- Inspected and maintained security of internal doors and external entrances and exits.
- Maintained professionalism and respect in all interactions with detainees, fostering a culture of dignity, and mutual respect.
- Provided first aid and emergency medical response to detainees in need, liaising with healthcare professionals as required..
- Trained in de-escalation techniques, effectively managing challenging behaviour and reducing the risk of violence.
- Managed the admission and discharge processes of detainees, maintaining accurate records and safeguarding
- Monitored the behaviour and well-being of detainees, intervening in conflicts and providing support to prevent self-harm.
Detention Custody Officer
Immigration removal centre
Harmondsworth, Heathrow Immigration
02.2023 - 01.2025
- Monitored compliance with health and safety regulations, reducing workplace accidents, and promoting a safe environment.
- Risk assessment/Management
- Self harm awarness & care/support
- Opened files on those at risk
- Supported those with disabilities/Mental health
- Life saving techniques
- Supported and interpreted with the Police, Border Force, and NCA.
- Prepared detailed reports on daily activities, incidents, and investigations, maintaining accurate records for legal proceedings.
- Worked hand in hand with Borderfoce
- Led training sessions on regulatory compliance, enhancing the team's knowledge and skills.
- Conducted regular security checks and patrols to maintain a secure and safe detention environment for all individuals.
- Door security/supervision
- CCTV.
- Searching of vehicles and visitors.
- Body searches, bags, and X-ray machines.
- Handcuffing.
- Maintain logbooks and accurate records of completed processes.
- Identified and rectified threats quickly to maintain safe environment.
NHS 111 SERVICE Health Advisor (Temp)
Practice plus group
Southall lane, West London
01.2022 - 05.2022
- Maintained accurate patient records, documenting observations, interventions, and outcomes in line with NHS guidelines & Gdpr.
- Conducted health screenings and assessments to identify potential health risks and provided tailored advice for risk reduction.
- Screened patients to determine whether patients possess risk factors for specific illnesses.
- Identified potential threats and risks to develop appropriate responses.
- Delivered high-quality, safe healthcare over telephones or online using clinical decision support systems.
- Calmed distressed or anxious callers by listening to individual concerns and offering helpful advice.
- Safeguarding Adults/Children
Vice Chairman of P.e.s.t.s (Voluntary)
London Borough of Ealing
West London
01.2005 - 05.2013
- Given the vice-chairman position of a non-profit charity for young adults and children with disabilities, supporting their needs, the needs of their families, and encouraging independence. After the charity sadly closed, I continued the work from my own home for over 10 years, helping those in need voluntarily.
- Encouraged independence.
- Safeguarding Children.
- Built effective relationships
- Creating care plans
- Supported both parents & children
- Report writing
- Risk assessing
- Created meaningful goals
- Advised all parents/carers on sign language
- Filling benefit/dla applications
- Sat in meetings with schools/college
- Fostering/Adoption support
- Spoke on families behalf
- Attended court with families
- Liased with social services
- Interpreted for families & children
- Contacted various housing teams regarding housing
- Liased with speech/language therapists
- Makaton signs
- Managed mental health/behavioural issues
- Handling complex/challenging behaviour
- Taught de-escalation techniques
Education
Secondary School - MATHEMATICS, BIOLOGY, ENGLISH, PUNJABI, HISTORY, SCIENCE
ELLEN WILKINSON SECONDARY SCHOOL
Ealing Common, Ealing01-1986
Skills
- Fluent communication (six languages)
- CCTV
- Conflict resolution
- Report writing
- Safeguarding adults, children
- Complex problem solving
- First Aid
- Risk assessment
- Heath & Safety
- Incident reporting
- Customer Service
- Active listening
- Behaviour Observation
- Supportive, calm under pressure
- Security protocols
- Negotiation techniques
- Effective communication
- Excellent work ethic
- Emergency response
- Critical thinking
- Computer literacy
- Handcuffing
Certification
- Bravery (Award)
- Most empathetic (Award)
- Best work ethics (Award)
- Health & safety
- First Aid (Certified)
- Enhanced level DBS
- CTC Counter Terrorism Checks
- Mental health awareness
- Safeguarding Adults
- Safeguarding Children
- Human Trafficking
Languages
Hindi
Advanced
C1
Malay
Upper Intermediate
B2
Punjabi
Advanced
C1
Gujarati
Upper Intermediate
B2
Urdu
Upper Intermediate
B2
Arabic
Elementary
A2
Hobbies
Classical Music & Jazz
19th century architecture & art
Voluntary work
Reading (Criminology)
Meditation
History of Britain
Professional Interior design
Timeline
Custody Officer {serco)
Staines Magistrates court
02.2025 - 09.2025
Detention Custody Officer
Immigration removal centre
02.2023 - 01.2025
NHS 111 SERVICE Health Advisor (Temp)
Practice plus group
01.2022 - 05.2022
Vice Chairman of P.e.s.t.s (Voluntary)
London Borough of Ealing
01.2005 - 05.2013
Secondary School - MATHEMATICS, BIOLOGY, ENGLISH, PUNJABI, HISTORY, SCIENCE
ELLEN WILKINSON SECONDARY SCHOOL