Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies
Timeline
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Zakyy S.Haling

Zakyy S.Haling

West London

Summary

With a strong background in handling challenging situations, I excel in maintaining calm and order in high-pressure environments. My excellent communication skills help in building a brilliant rapport and understanding with individuals from diverse backgrounds. I bring a disciplined approach to ensuring safety and security, while my problem-solving abilities are key in managing complex issues effectively.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Custody Officer {serco)

Staines Magistrates court
Staines, Surrey
02.2025 - 09.2025
  • Working hand in hand with Probation Services, Staines Police Station, and solicitors.
  • Court appearances with detainees
  • Report writing
  • Incident reporting
  • Observed behaviour to prevent disturbances and escapes.
  • Used restraining techniques to demobilise those in custody presenting a danger to others or themselves.
  • Oversaw all administrative work.
  • Inspected and maintained security of internal doors and external entrances and exits.
  • Maintained professionalism and respect in all interactions with detainees, fostering a culture of dignity, and mutual respect.
  • Provided first aid and emergency medical response to detainees in need, liaising with healthcare professionals as required..
  • Trained in de-escalation techniques, effectively managing challenging behaviour and reducing the risk of violence.
  • Managed the admission and discharge processes of detainees, maintaining accurate records and safeguarding
  • Monitored the behaviour and well-being of detainees, intervening in conflicts and providing support to prevent self-harm.

Detention Custody Officer

Immigration removal centre
Harmondsworth, Heathrow Immigration
02.2023 - 01.2025
  • Monitored compliance with health and safety regulations, reducing workplace accidents, and promoting a safe environment.
  • Risk assessment/Management
  • Self harm awarness & care/support
  • Opened files on those at risk
  • Supported those with disabilities/Mental health
  • Life saving techniques
  • Supported and interpreted with the Police, Border Force, and NCA.
  • Prepared detailed reports on daily activities, incidents, and investigations, maintaining accurate records for legal proceedings.
  • Worked hand in hand with Borderfoce
  • Led training sessions on regulatory compliance, enhancing the team's knowledge and skills.
  • Conducted regular security checks and patrols to maintain a secure and safe detention environment for all individuals.
  • Door security/supervision
  • CCTV.
  • Searching of vehicles and visitors.
  • Body searches, bags, and X-ray machines.
  • Handcuffing.
  • Maintain logbooks and accurate records of completed processes.
  • Identified and rectified threats quickly to maintain safe environment.

NHS 111 SERVICE Health Advisor (Temp)

Practice plus group
Southall lane, West London
01.2022 - 05.2022
  • Maintained accurate patient records, documenting observations, interventions, and outcomes in line with NHS guidelines & Gdpr.
  • Conducted health screenings and assessments to identify potential health risks and provided tailored advice for risk reduction.
  • Screened patients to determine whether patients possess risk factors for specific illnesses.
  • Identified potential threats and risks to develop appropriate responses.
  • Delivered high-quality, safe healthcare over telephones or online using clinical decision support systems.
  • Calmed distressed or anxious callers by listening to individual concerns and offering helpful advice.
  • Safeguarding Adults/Children

Vice Chairman of P.e.s.t.s (Voluntary)

London Borough of Ealing
West London
01.2005 - 05.2013
  • Given the vice-chairman position of a non-profit charity for young adults and children with disabilities, supporting their needs, the needs of their families, and encouraging independence. After the charity sadly closed, I continued the work from my own home for over 10 years, helping those in need voluntarily.
  • Encouraged independence.
  • Safeguarding Children.
  • Built effective relationships
  • Creating care plans
  • Supported both parents & children
  • Report writing
  • Risk assessing
  • Created meaningful goals
  • Advised all parents/carers on sign language
  • Filling benefit/dla applications
  • Sat in meetings with schools/college
  • Fostering/Adoption support
  • Spoke on families behalf
  • Attended court with families
  • Liased with social services
  • Interpreted for families & children
  • Contacted various housing teams regarding housing
  • Liased with speech/language therapists
  • Makaton signs
  • Managed mental health/behavioural issues
  • Handling complex/challenging behaviour
  • Taught de-escalation techniques

Education

Secondary School - MATHEMATICS, BIOLOGY, ENGLISH, PUNJABI, HISTORY, SCIENCE

ELLEN WILKINSON SECONDARY SCHOOL
Ealing Common, Ealing
01-1986

Skills

  • Fluent communication (six languages)
  • CCTV
  • Conflict resolution
  • Report writing
  • Safeguarding adults, children
  • Complex problem solving
  • First Aid
  • Risk assessment
  • Heath & Safety
  • Incident reporting
  • Customer Service
  • Active listening
  • Behaviour Observation
  • Supportive, calm under pressure
  • Security protocols
  • Negotiation techniques
  • Effective communication
  • Excellent work ethic
  • Emergency response
  • Critical thinking
  • Computer literacy
  • Handcuffing

Certification

  • Bravery (Award)
  • Most empathetic (Award)
  • Best work ethics (Award)
  • Health & safety
  • First Aid (Certified)
  • Enhanced level DBS
  • CTC Counter Terrorism Checks
  • Mental health awareness
  • Safeguarding Adults
  • Safeguarding Children
  • Human Trafficking

Languages

Hindi
Advanced
C1
Malay
Upper Intermediate
B2
Punjabi
Advanced
C1
Gujarati
Upper Intermediate
B2
Urdu
Upper Intermediate
B2
Arabic
Elementary
A2

Hobbies

Classical Music & Jazz

19th century architecture & art

Voluntary work

Reading (Criminology)

Meditation

History of Britain

Professional Interior design

Timeline

Custody Officer {serco)

Staines Magistrates court
02.2025 - 09.2025

Detention Custody Officer

Immigration removal centre
02.2023 - 01.2025

NHS 111 SERVICE Health Advisor (Temp)

Practice plus group
01.2022 - 05.2022

Vice Chairman of P.e.s.t.s (Voluntary)

London Borough of Ealing
01.2005 - 05.2013

Secondary School - MATHEMATICS, BIOLOGY, ENGLISH, PUNJABI, HISTORY, SCIENCE

ELLEN WILKINSON SECONDARY SCHOOL
Zakyy S.Haling