Zakria
Ilford,Essex
Summary
I have a background in operations, compliance, energy assessment, and business management. I have worked in the UK energy sector across ECO4, GBIS, GDPR compliance, property submissions, audit preparation, and team management . My experience includes progressing from Compliance Officer to Compliance Manager and then Head of Operations & Compliance, where I managed daily operations across multiple teams, including compliance staff, submissions teams, operations managers, and internal retrofit assessors.
I also have experience in customer support, service operations, and sales, which helped me develop strong communication, problem-solving, stakeholder management, and client relationship skills. I hold a Master's in Management / MBA with Distinction from the University of Hertfordshire and a Bachelor of Business Administration from The University of Lahore. I am also involved in EPC services, retrofit assessment, and quantity take-off support through EstimaCore Solutions, giving me practical experience across the UK property, energy, and construction sectors.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Director & Co-Founder
EstimaCore Solutions Ltd
London, Essex
2026.03 - Current
- Co-founded a property and construction support business providing EPC services and quantity take-off support to landlords, contractors, developers, and property professionals.
- Manage client communication, service delivery, documentation, and day-to-day business operations.
- Support regulatory compliance through accurate EPC reporting and property-related documentation.
- Coordinate quantity take-off support from architectural and structural drawings to assist tender pricing and project planning.
- Built commercial, leadership, and operational experience while remaining available for full-time managerial opportunities.
Head of Operations & Compliance
Powering Up Britain ltd T/A Britain Energy
Wanstead, Redbridge
2025.10 - 2026.03
- Achieved regulatory compliance across ECO4 and GBIS schemes through effective leadership and oversight of compliance operations.
- Managed daily operations across multiple teams, including operations managers, internal retrofit assessors, compliance staff, and submissions teams .
- Improved property submission accuracy, operational efficiency, and audit readiness.
- Enhanced accountability across teams by establishing clear standards, performance expectations, and reporting structures.
- Delivered employee training to improve team knowledge, compliance awareness, and submission quality.
- Improved workflow efficiency by streamlining processes and reducing operational bottlenecks.
Compliance Manager
Powering Up Britain Ltd T/A Britain Energy
Wanstead, Redbridge
2024.09 - 2025.09
- Managed compliance and submission processes across ECO4, GBIS, and GDPR , ensuring adherence to scheme and regulatory requirements.
- Coordinated accurate and timely property submissions with internal teams and external stakeholders.
- Led compliance and submissions teams, supporting quality standards and day-to-day operational performance.
- Conducted audits, risk assessments, and file reviews to identify compliance gaps and reduce submission errors.
- Provided guidance and training on compliance procedures, data protection, and submission requirements.
- Investigated compliance issues and implemented corrective actions to improve future performance.
Compliance Officer
Powering Up Britain Ltd T/A Britain Energy
Gujrat
2024.02 - 2024.08
- Supported compliance monitoring across ECO4, GBIS, and GDPR requirements.
- Reviewed property files and documentation to identify errors, missing evidence, and compliance gaps.
- Assisted with audits, risk checks, and quality control processes to support accurate submissions.
- Helped maintain internal compliance procedures, records, and documentation standards.
- Supported investigations into compliance issues and assisted with corrective actions.
- Worked with internal teams to improve compliance awareness and submission quality.
Customer Support Executive International
Ibex Global
Punjab, Pakistan, Lahore
2022.07 - 2023.12
- Provided professional customer support via chat and email, resolving queries accurately and efficiently.
- Acted as a subject matter expert, supporting customers and assisting team members with complex queries.
- Maintained high service standards by documenting interactions and working with internal teams to resolve issues.
Education
Masters In Management - Operations & Managment
University of Hertfordshire — UK
Hatfield, Hertfordshire 2024.01 - 2025.07
Bachelor of Business Administration -
University Of Lahore
Lahore 2018.09 - 2021.09
Skills
- Operations Management
- Compliance Management
- Team Leadership
- ECO4 & GBIS
- GDPR & Data Protection
- Property Submissions
- Audit Readiness
- Risk Assessment
- Quality Assurance
- Process Improvement
- Staff Training
- Stakeholder Management
- EPC Services
- Retrofit Assessment
- Performance Reporting
- Problem Solving
Languages
English: Excellent
Urdu: Excellent
Punjabi: Very Good
Interests
Volunteering, Travel, Listening to music, Reading, Exercise
Affiliations
- Reading about business, sustainability, and property market trends
- Exploring energy efficiency and retrofit solutions
- Learning about AI tools and productivity systems
- Fitness and personal development
- Travelling and experiencing different cultures
- Community networking and professional development
Accomplishments
- Winner – Business Building Plan , X-Culture International Global Competition
- Recognised for developing a successful international business strategy and business building plan. Verification: x-culture.org/2019-1-winners/
- Achieved Distinction in Master's in Management from the University of Hertfordshire.
- Progressed from Compliance Officer to Head of Operations & Compliance at Britain Energy.
- Managed multiple teams across operations, compliance, submissions, and internal retrofit assessment.
- Co-founded EstimaCore Solutions Ltd , providing EPC services and quantity take-off support.
- Completed professional learning in sustainability, AI productivity, domestic energy assessment, and retrofit assessment.
Certification
- Level 3 Domestic Energy Assessor — City & Guilds
- Retrofit Assessor Level 3 — City & Guilds
- Sustainability Foundations: Core Concepts — LinkedIn Learning
- ChatGPT Agents for Productivity: Automate Email, Calendar, and To-Do Lists — LinkedIn Learning
Timeline
Director & Co-Founder
EstimaCore Solutions Ltd
2026.03 - Current
Head of Operations & Compliance
Powering Up Britain ltd T/A Britain Energy
2025.10 - 2026.03
Compliance Manager
Powering Up Britain Ltd T/A Britain Energy
2024.09 - 2025.09
Compliance Officer
Powering Up Britain Ltd T/A Britain Energy
2024.02 - 2024.08
Masters In Management - Operations & Managment
University of Hertfordshire — UK
2024.01 - 2025.07
Customer Support Executive International
Ibex Global
2022.07 - 2023.12
Bachelor of Business Administration -
University Of Lahore
2018.09 - 2021.09