Zaklina Shkurti
Health Care Assistant Manager
Athens
Summary
With over 5 years of experience in the health and social care sector, I am a dedicated and results-driven Health and Social Care Service Manager committed to enhancing the quality of care and operational efficiency within health and social care settings. My career is marked by a strong track record in managing multidisciplinary teams, implementing strategic initiatives, and ensuring compliance with regulatory standards to deliver exceptional care services.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Care Coordinator
HELLENIC RED CROS
Athens
11.2019 - 07.2023
- Created a safe environment for staff and service users, ensuring compliance with infection prevention policies across all tasks.
- Monitored service user progress, escalating concerns for swift resolution.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Adhered to health and safety requirements in all aspects of care.
- Responded efficiently to day-to-day changes in care and support packages.
Training Officer IFRC
International Federation of Red Cross , Accref Officer-Spanish Red Cross
Athens
04.2018 - 12.2018
- Coached and mentored colleagues to deliver high quality learning sessions, identifying areas for improvement and providing detailed feedback in 1:1 meetings.
- Coordinated cross-functional training initiatives to promote holistic learning approach such as professional management of diversity and cultural sensitization on staff at public health
system. - Collaborated with Subject Matter Experts (SME)s to refine and update training resources in relation to staff care and support .
Internship Trainee
NON-GOVERNMENTAL ORGANISATION ARSIS
Athens
03.2017 - 05.2017
- Built positive relationships with SEND students by working with compassion and empathy.
- Provided mental health support to service users, as well as signposting community resources and local charities.
- Partnered with external support networks to deliver holistic client care by linking them to social; services (medical appointments, registration to schools)
- Encouraged participation and engagement in planned activities.
- Advocated for young people to build current and future opportunities such as Art related activities (theatre arts, painting and craft)
- Role modelled positive behaviour and interpersonal skills.
- Supported young people in realising aspirations and potential through personal mentoring.
Customer Service Representative
Ef Zin
Athens
02.2016 - 06.2016
- Built customer rapport by providing friendly, genuine service, increasing customer retention by [Number]%.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with additional retail services, including alterations, special orders and item loans.
Product Promoter
Retail Group( Chapter 5, 3XTY,West, Validus)
Athens
11.2012 - 01.2016
- Explained promotional offerings and loyalty programs to incentivise purchases.
- Understood customer needs and preferences to highlight product features.
- Built rapport with new and existing customers to boost client retention.
- Documented and processed orders for customer purchases.
- Arranged payment agreements and sales contracts to solidify terms of sale.
- Demonstrated product operation and features to promote purchases.
Education
Bachelor of Science - Anthropology
Panteion University
Athens, Greece 10.2012 - 06.2017
Skills
IT skills (UNICERT)
Mental health education
Upskilling
Training programme development
Engaging presenter
Additional Information
Seminars :
▪ Introduction in Psychology, counselling services and life coaching- Aegean University (September
2018-June 2019)
▪ Interpersonal disorders, symptomatology and diagnosis and therapeutic interventions-
DDEPSI/ΔΔΕΕΨΥ (April 2017)
▪ Hate Crimes based on gender identity and sexual orientation- Ngo Colour Youth/LGBTQ (February
2017)
▪ Children and adolescents –the generation of the screen-pros and cons-speech of psychologist
Michael Stora
▪ Hate crimes and racism-International Amnesty( March 2016)
Timeline
Care Coordinator
HELLENIC RED CROS
11.2019 - 07.2023
Training Officer IFRC
International Federation of Red Cross , Accref Officer-Spanish Red Cross
04.2018 - 12.2018
Internship Trainee
NON-GOVERNMENTAL ORGANISATION ARSIS
03.2017 - 05.2017
Customer Service Representative
Ef Zin
02.2016 - 06.2016
Product Promoter
Retail Group( Chapter 5, 3XTY,West, Validus)
11.2012 - 01.2016
Bachelor of Science - Anthropology
Panteion University
10.2012 - 06.2017