Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Zaklina Shkurti

Health Care Assistant Manager
Athens

Summary

With over 5 years of experience in the health and social care sector, I am a dedicated and results-driven Health and Social Care Service Manager committed to enhancing the quality of care and operational efficiency within health and social care settings. My career is marked by a strong track record in managing multidisciplinary teams, implementing strategic initiatives, and ensuring compliance with regulatory standards to deliver exceptional care services.

Overview

11
11
years of professional experience
5
5
years of post-secondary education
4
4
Languages

Work History

Care Coordinator

HELLENIC RED CROS
Athens
11.2019 - 07.2023
  • Created a safe environment for staff and service users, ensuring compliance with infection prevention policies across all tasks.
  • Monitored service user progress, escalating concerns for swift resolution.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Adhered to health and safety requirements in all aspects of care.
  • Responded efficiently to day-to-day changes in care and support packages.

Training Officer IFRC

International Federation of Red Cross , Accref Officer-Spanish Red Cross
Athens
04.2018 - 12.2018
  • Coached and mentored colleagues to deliver high quality learning sessions, identifying areas for improvement and providing detailed feedback in 1:1 meetings.
  • Coordinated cross-functional training initiatives to promote holistic learning approach such as professional management of diversity and cultural sensitization on staff at public health
    system.
  • Collaborated with Subject Matter Experts (SME)s to refine and update training resources in relation to staff care and support .

Internship Trainee

NON-GOVERNMENTAL ORGANISATION ARSIS
Athens
03.2017 - 05.2017
  • Built positive relationships with SEND students by working with compassion and empathy.
  • Provided mental health support to service users, as well as signposting community resources and local charities.
  • Partnered with external support networks to deliver holistic client care by linking them to social; services (medical appointments, registration to schools)
  • Encouraged participation and engagement in planned activities.
  • Advocated for young people to build current and future opportunities such as Art related activities (theatre arts, painting and craft)
  • Role modelled positive behaviour and interpersonal skills.
  • Supported young people in realising aspirations and potential through personal mentoring.

Customer Service Representative

Ef Zin
Athens
02.2016 - 06.2016
  • Built customer rapport by providing friendly, genuine service, increasing customer retention by [Number]%.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with additional retail services, including alterations, special orders and item loans.

Product Promoter

Retail Group( Chapter 5, 3XTY,West, Validus)
Athens
11.2012 - 01.2016
  • Explained promotional offerings and loyalty programs to incentivise purchases.
  • Understood customer needs and preferences to highlight product features.
  • Built rapport with new and existing customers to boost client retention.
  • Documented and processed orders for customer purchases.
  • Arranged payment agreements and sales contracts to solidify terms of sale.
  • Demonstrated product operation and features to promote purchases.

Education

Bachelor of Science - Anthropology

Panteion University
Athens, Greece
10.2012 - 06.2017

Skills

undefined

Additional Information

Seminars :
▪ Introduction in Psychology, counselling services and life coaching- Aegean University (September
2018-June 2019)
▪ Interpersonal disorders, symptomatology and diagnosis and therapeutic interventions-
DDEPSI/ΔΔΕΕΨΥ (April 2017)
▪ Hate Crimes based on gender identity and sexual orientation- Ngo Colour Youth/LGBTQ (February
2017)
▪ Children and adolescents –the generation of the screen-pros and cons-speech of psychologist
Michael Stora
▪ Hate crimes and racism-International Amnesty( March 2016)

Timeline

Care Coordinator

HELLENIC RED CROS
11.2019 - 07.2023

Training Officer IFRC

International Federation of Red Cross , Accref Officer-Spanish Red Cross
04.2018 - 12.2018

Internship Trainee

NON-GOVERNMENTAL ORGANISATION ARSIS
03.2017 - 05.2017

Customer Service Representative

Ef Zin
02.2016 - 06.2016

Product Promoter

Retail Group( Chapter 5, 3XTY,West, Validus)
11.2012 - 01.2016

Bachelor of Science - Anthropology

Panteion University
10.2012 - 06.2017

Similar Profiles

CREATE PROFILE
Zaklina ShkurtiHealth Care Assistant Manager