Zakiya Khanum
Bengaluru ,India
Summary
Dedicated Supervisor skilled in fostering positive customer experiences. Resolves customer complaints swiftly, ensuring high levels of satisfaction and loyalty. Cultivates a customer-focused culture within the team, enhancing service delivery and client engagement.
Overview
3
3
years of post-secondary education
13
13
years of professional experience
Work History
Supervisor
J p Morgan
Bangalore, India
04.2021 - I currently work here
- Handled customer complaints swiftly, restoring satisfaction through attentive resolution and follow-up.
Senior Associate/Trainer
Visionet
Bangalore, India
07.2020 - 04.2021
- Delivered onboarding for junior associates on procedures, policies, and success strategies.
- Audited junior associate outputs, closed knowledge gaps, and standardised fixes to prevent repeats.
- Owned project reporting by coordinating data collection, visualisation, and updates for varied applications.
Senior Associate
Concentrix
Bangalore, India
02.2015 - 03.2018
- Leveraged technology and legal software to optimize case management and document organization.
Associate
Altisource
Bangalore, India
02.2015 - 03.2018
- Provided exceptional customer service, owning timely resolutions and high client satisfaction.
Education
Bcom - Finance
Shantiniketan Trust School
Bengaluru 03.2007 - 03.2010
Skills
- Advance excel
- Power Ai
- Python
- Sql
- Alteryx
- Data analytics
Languages
English
Proficient
C2
Hindi
Proficient
C2
Urdu
Upper intermediate
B2
Kannada
Upper intermediate
B2
Timeline
Supervisor
J p Morgan
04.2021 - I currently work here
Senior Associate/Trainer
Visionet
07.2020 - 04.2021
Senior Associate
Concentrix
02.2015 - 03.2018
Associate
Altisource
02.2015 - 03.2018
Bcom - Finance
Shantiniketan Trust School
03.2007 - 03.2010