Zaki Muuse
Mogadishu,Somalia
Summary
Organized professional with expertise in administrative and office management, customer service, and financial administration, including invoicing. Proficient in data entry, record keeping, meeting coordination, and minute taking, with strong multilingual communication skills. Demonstrates effective teamwork, problem-solving abilities, and advanced time management. Skilled in Microsoft Word, Excel, and email applications.
Overview
1
1
year of professional experience
Work history
Administrator / Customer Support
METRO HOMECARE
2023.02 - 2023.08
- Delivered exceptional customer support, resolving queries promptly and professionally
- Managed invoicing and maintained accurate financial records
- Developed and improved administrative processes to increase efficiency
- Coordinated meetings and produced detailed minutes
- Handled employee concerns and supported workplace improvements
- Promoted workplace safety through training and enforcement of procedures
Administrative Assistant / Community Support
Somali Integration and Development Association (SIDA)
2022.08 - 2023.02
- Provided administrative and clerical support within the organization
- Assisted with document preparation, filing, and data entry
- Supported local Somali community members with daily needs and services
- Provided translation between Somali, English, and Dutch
- Facilitated communication between staff and community members
- Maintained accurate records and ensured confidentiality
Education
BTEC Level 2 First Award - Sport
Pearson / BTEC
LondonGCSEs - English Language, Mathematics, Science, Business Studies, IT (Information Technology)
Harris Academy Peckham
LondonOCR Level 3 - Business Studies, IT (Introductory Diploma)
Harris Boy Academy East Dulwich
LondonSkills
- Administrative & Office Management
- Customer Service Excellence
- Data Entry & Record Keeping
- Financial Administration (Invoicing)
- Meeting Coordination & Minute Taking
- Translation & Multilingual Communication
- Teamwork & Problem Solving
- Time Management & Organization
- IT Skills (Microsoft Word, Excel, Email)
- Highly organised
LANGUAGES
Somali – Fluent
English – Fluent
Dutch – Good working proficiency
REFERENCES
Available upon request
ADDITIONAL INFORMATION
- Strong experience in both office and community environments
- Able to work under pressure and meet deadlines
- Excellent interpersonal and communication skills
- Interested in government administration and aviation industry roles
Timeline
Administrator / Customer Support
METRO HOMECARE
2023.02 - 2023.08
Administrative Assistant / Community Support
Somali Integration and Development Association (SIDA)
2022.08 - 2023.02
BTEC Level 2 First Award - Sport
Pearson / BTEC
GCSEs - English Language, Mathematics, Science, Business Studies, IT (Information Technology)
Harris Academy Peckham
OCR Level 3 - Business Studies, IT (Introductory Diploma)
Harris Boy Academy East Dulwich