Zakariyyah Shums

Experienced FOH Team Member with a customer-focused approach and a passion for delivering exceptional service. Skilled in creating a welcoming atmosphere, managing crowds, and handling customer complaints. Demonstrated ability to handle fast customer turnover and serve a high volume of customers, such as serving over 350 customers during opening day and approximately 150 during lunchtime within 45 minutes. Proficient in multitasking under pressure and navigating customers through menu items and personalisation's while ensuring customer satisfaction. Reliable team player committed to providing outstanding customer service.