Zakariye Ahmed
Machester,England
Summary
Detail-oriented and reliable professional with a strong foundation in customer service orientation, efficient communication, and technological adaptability. Demonstrates exceptional time management skills, attention to detail, and a commitment to confidentiality assurance. Punctual and dependable, with a proven ability to adapt to dynamic environments while maintaining high standards of professionalism.
Overview
2
2
years of professional experience
12
12
years of post-secondary education
Work History
Delivery driver
Amazon Logistics
Manchester, Manchester
07.2023 - 11.2025
- Delivered temperature-sensitive goods using appropriate methods maintaining product quality.
- Ensured safety by regular vehicle inspections and maintenance.
- Managed delivery documentation meticulously ensuring all paperwork was up-to-date and accurate.
- Assisted in warehouse organisation to streamline packing process.
Bereavement counsellor
Virgin Media
Wythenshawe, Manchester
02.2024 - 08.2025
- Incorporated mindfulness exercises into sessions, enabling clients to better cope with stress and emotion regulation difficulties.
- Participated actively in case conferences; provided insightful input based on detailed client assessments.
- Attended professional development courses regularly to stay abreast of latest therapeutic approaches in bereavement counselling.
- Conducted regular one-to-one counselling sessions to aid individuals' healing processes.
Customer service representative
Teleperformance UK
Manchester, Manchester
12.2023 - 03.2024
- Provided top-notch support for increased customer satisfaction.
- Streamlined processes through efficient record keeping.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Ensured smooth running of operations with timely preparation of reports.
Education
GCSEs - Maths
Manchester Academy High School
Manchester 09.2014 - 08.2019
GCSEs - English literature and language
Manchester Academy High School
Manchester 09.2014 - 08.2019
Higher National Diploma - Information and Technology
Loreto Sixth Form College
Manchester 09.2019 - 08.2021
Skills
- Customer service orientation
- Efficient communication
- Technological adaptability
- Confidentiality assurance
- Attention to Detail
- Time management skills
- Punctual and reliable
Timeline
Bereavement counsellor
Virgin Media
02.2024 - 08.2025
Customer service representative
Teleperformance UK
12.2023 - 03.2024
Delivery driver
Amazon Logistics
07.2023 - 11.2025
Higher National Diploma - Information and Technology
Loreto Sixth Form College
09.2019 - 08.2021
GCSEs - Maths
Manchester Academy High School
09.2014 - 08.2019
GCSEs - English literature and language
Manchester Academy High School
09.2014 - 08.2019
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