ZAKARIYA PATEL
Leicester
Summary
Experienced executive with a proven track record of achieving mission-critical outcomes. Exceptional communication skills and effective management of diverse teams in cross-cultural settings. Entrepreneurial mindset driving optimal profitability. Proficient in leading teams and forging strategic partnerships with organizational leaders to support key business objectives.
Overview
8
8
years of professional experience
Work History
Holiday and Ticketing Executive
Galaxy Tourism
01.2018 - 07.2024
- As a Ticketing Executive, I was responsible for managing and issuing airline tickets using the Amadeus reservation system, also process holidays, hotels, and visas
- My duties included handling customer inquiries, providing travel advice, processing reservations, issuing tickets, and ensuring compliance with travel policies
- I also coordinated with airlines, hotels, and visa agencies to secure the best deals and resolve any issues that arose during the booking process
- Additionally, I maintained accurate records of all transactions and provided exceptional customer service to ensure a seamless travel experience for clients
- Organized and booked comprehensive holiday packages, including hotel accommodations and tours, tailored to client preferences
- Facilitated the visa application process for clients, ensuring timely approvals and compliance with entry requirements
- Developed strong relationships with airlines, hotels, and visa agencies, securing exclusive deals and discounts for clients
- Consistently received positive feedback from clients for exceptional customer service and attention to detail
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of Amadeus.
- Interviewed, recruited and trained new onboarding candidates.
Customer Service Executive
Ruxan Tours and Travels Pvt.ltd
09.2016 - 11.2017
Education
DIPLOMA - COMPUTER ENGINEERING
A.Y.D TECHNICAL INSTITUTE (G.T.U)
KOSAMBA, SURAT07.2014
FOUNDATION - TRAVEL AND TOURISM WITH AMADEUS
IATA TRAINING
Online10-2023
Professional Certificate - Digital Marketing & E-commerce
Coursera
Online09.2024
Skills
- Amadeus GDS Proficiency
- Experience with Galileo GDS
- Proficient in Microsoft Word
- Advanced Excel Skills
Languages
English
Gujarati
Hindi
Timeline
Holiday and Ticketing Executive
Galaxy Tourism
01.2018 - 07.2024
Customer Service Executive
Ruxan Tours and Travels Pvt.ltd
09.2016 - 11.2017
DIPLOMA - COMPUTER ENGINEERING
A.Y.D TECHNICAL INSTITUTE (G.T.U)
FOUNDATION - TRAVEL AND TOURISM WITH AMADEUS
IATA TRAINING
Professional Certificate - Digital Marketing & E-commerce
Coursera
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