Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
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Zakaria Omar

Summary

A detail-oriented professional with proficiency in Python and the Microsoft Office suite, including Word and Excel. Demonstrates strong teamwork and technical knowledge, complemented by excellent telephone handling and customer service skills. Known for quick learning ability, with a commitment to continuous improvement and expertise in communication with customers.

Overview

1
1
year of professional experience
1
1
Certification

Work history

Money Transfer Assistant

moonlight travel and tourism
02.2024 - 04.2025
  • Facilitated money transfers for customers using a secure system.
  • Checked ID documents and addressed customer inquiries in person and over the phone.
  • Resolved basic IT issues related to operating systems efficiently.
  • Performed administrative tasks such as filing receipts and maintaining workspace cleanliness.
  • Communicated effectively with customers, demonstrating patience and understanding.
  • Escalated complex situations to management when necessary.
  • Liaised with clients to nurture relationships and encourage repeat business.
  • Maintained confidentiality of sensitive information with utmost discretion.

work experience

Tech4Futures
02.2025 - 02.2025
  • Participated in a workshop focused on web development and HTML programming.
  • Faced challenges due to a high number of attendees, which limited access to direct support.
  • Took initiative by applying a trial-and-error approach to independently develop my first functional website.
  • Gained practical coding experience and developed problem-solving and perseverance skills.
  • Learnt how to structure a webpage using key HTML elements such as headers, links, and images.
  • Gained confidence in self-directed learning and recognised the importance of adaptability in tech projects.
  • Participated in training and seminars to enhance skills and promote growth.
  • Worked productively with team members to achieve common goals.

work experience

UK Government – GCHQ
01.2025 - 01.2025
  • Took part in a GCHQ-led taster day focused on the use of technology in national security.
  • Engaged with civil service professionals and participated in workshops on cybersecurity and online threat prevention.
  • Gained valuable insight into how technology protects national infrastructure.
  • Explored real-world scenarios involving digital forensics, encryption, and threat analysis.
  • Improved understanding of ethical considerations and responsibilities in using technology for national defence.
  • Participated in training and seminars to enhance skills and promote growth.
  • Worked productively with team members to achieve common goals.

Education

High School - GCSEs including Maths, English, and Science

Barnhill Community High School

Skills

  • Python
  • Microsoft Word
  • Microsoft Office
  • Microsoft Excel
  • Teamwork
  • Technical Knowledge
  • Telephone handling
  • Remote work competency
  • Microsoft office suite proficiency
  • Customer Service
  • willing to learn
  • quick learner

Certification

python programming

References

References available upon request.

Timeline

work experience

Tech4Futures
02.2025 - 02.2025

work experience

UK Government – GCHQ
01.2025 - 01.2025

Money Transfer Assistant

moonlight travel and tourism
02.2024 - 04.2025

High School - GCSEs including Maths, English, and Science

Barnhill Community High School

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Zakaria Omar