Zakaria Dini
Wembley,Greater London
Summary
Detail-oriented professional with experience in administration, customer service, and team supervision within security and retail sectors. Expertise in managing records, coordinating operations, and ensuring compliance. Currently supervises staff performance and daily operations, utilising strong organisational and communication skills. Seeking to enhance efficiency and support business operations in administration, recruitment, or finance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor / Officer
First Response Group
04.2025 - Current
- Supervise and coordinate day-to-day operations across assigned sites, ensuring compliance with company procedures and regulations
- Managed team scheduling, task allocation, and performance monitoring to uphold operational standards and drive team accountability
- Acted as the key point of contact between staff, management, and clients, fostering effective communication and collaboration
- Handled incidents and operational challenges with professionalism and sound judgment, minimising disruptions to operations
- Produce detailed and accurate reports, maintaining audit-ready documentation
Administrative Assistant
Lodge Services
11.2024 - 04.2025
- Handled enquiries from residents, contractors, and visitors, ensuring a professional and responsive service
- Coordinated visitor access and contractor scheduling, maintaining accurate documentation
- Supported site management with administrative tasks, facilitating efficient daily operations
- Maintained accurate records, logs, and reports in line with company procedures
- Assisted in incident reporting with strong attention to detail
- Handled confidential information in compliance with GDPR standards
Retail Security Officer
Total Security Services
12.2023 - 11.2024
- Monitored premises to ensure safety of staff and customers
- Produced detailed incident reports to document security events
- Maintained documentation of daily activities to support security operations
- Communicated effectively with staff and customers
Customer Service Advisor
Argos
06.2021 - 12.2023
- Delivered high-quality customer service, resolving complex queries to enhance customer satisfaction
- Processed transactions and managed customer data to ensure accuracy and reliability
- Identified recurring issues, contributing to process improvements for better service delivery
- Facilitated onboarding process for new staff, ensuring comprehensive understanding of company protocols
Customer Service Advisor
JD Sports
11.2020 - 04.2021
- Assisted customers with enquiries and purchases, resolving issues to enhance satisfaction
- Supported store operations by managing tasks efficiently in a fast-paced environment
- Maintained accurate transaction records, ensuring compliance with procedures
Intern
IT Lab
07.2015 - 08.2015
- Assisted in tracking and resolving issues to enhance system functionality
- Supported IT staff by managing technical tasks and maintaining documentation
- Developed analytical and organisational skills to improve project coordination
Education
Level 3 National Diploma - Enterprise and Entrepreneurship
Hampstead School
London, ENG01-2020
Extended Project Qualification (EPQ) -
Hampstead School
London, ENG01-2020
GCSEs - Mathematics and English
Queens Park Community School
London, ENG01-2016
A Levels -
Hampstead School
Skills
- Administrative support
- Record management
- Data entry
- Compliance
- GDPR awareness
- Attention to detail
- Time management
- Organisation
- Stakeholder management
- Problem-solving
- Adaptability
- Communication
- Team support
- Team support
Certification
- SIA Door Supervisor Licence
- First Aid Level 3
- Level 2 Customer Service
- Level 2 Fire Safety (RQF)
- NVQ Level 2 & 3 Spectator Safety
Timeline
Supervisor / Officer
First Response Group
04.2025 - Current
Administrative Assistant
Lodge Services
11.2024 - 04.2025
Retail Security Officer
Total Security Services
12.2023 - 11.2024
Customer Service Advisor
Argos
06.2021 - 12.2023
Customer Service Advisor
JD Sports
11.2020 - 04.2021
Intern
IT Lab
07.2015 - 08.2015
Level 3 National Diploma - Enterprise and Entrepreneurship
Hampstead School
Extended Project Qualification (EPQ) -
Hampstead School
GCSEs - Mathematics and English
Queens Park Community School
A Levels -
Hampstead School