Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zakaria Abboudi El Mahjoub

Zakaria Abboudi El Mahjoub

London,United Kingdom

Summary

I am a university graduate in Business and Management studies. I fortunate to have a self-disciplined attitude and hard-working as I am a black belt in the martial arts of Taekwondo. This is proven as I am a gold medal winner in the British National Championship. Being fluent in English, Spanish, Arabic and Catalan boosts my communication skills.

My professional experience proves myself being highly skilled with expertise in computer knowledge, critical observation, and strong verbal and written communication. I demonstrate solid leadership and teamwork abilities, coupled with strategic business planning skills. Known for confidence and resilience in challenging environments, aiming to leverage these strengths towards achieving organisational goals. I am keen and humble to learn new things everyday. Additionally I focus on delivering an honest but excellent service with passion at what I do.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Customer experience representative

Biritish Airways
London
09.2023 - Current
  • Delivering customer service excellence.
  • Boarding customers onto the aircraft at the gates.
  • Hosting at self-service desks and making customers feel welcome.
  • Increased understanding of numeracy skills.
  • Great communication skills, both written and verbal.
  • Resilience and efficiency to keep a smooth operation
  • Helping customers enquiries whilst meeting safety compliance.
  • Critical observation with travel document requirements.
  • Developed strong relationships with customers to build loyalty.

Product Marketer

Future Electronics
London
01.2023 - 09.2023
  • Conduct market research to identify trends and consumer needs.
  • Develop product positioning.
  • Leadership of colleagues in set departments.
  • Developed marketing, increasing revenue through targeted campaigns.
  • Create a warm environment for new and existing customers.
  • Build and maintain customer relationships.
  • Team meetings for performance and optimising strategies.
  • Manage product lifecycle and brand integrity.
  • Handled client inquiries regarding products, fostered positive relationships.
  • Negotiated contracts with vendors, ensured cost-effective solutions.

Spanish Conversation Teacher

Bournemouth University
Bournemouth
11.2021 - 05.2022
  • Helping people learn in applying the Spanish language on daily conversations from beginners to an advanced level.
  • Led a group of students to feel integrated with my teaching
  • Facilitated students' learning through excellent communication skills.

Customer Adviser

Boots Pharmacy
London
12.2018 - 03.2020
  • It is a touristic location which meant I had to adapt and introduce new ways of communication interaction within customers and myself.

Education

Bachelor of Arts - Business And Management With Entrepreneurship

Bournemouth University
Bournemouth, England
09.2020 - 06.2023

A-Levels - Double business and Spanish

William Morris Sixth Form
London
09.2016 - 06.2019

Skills

  • Computer Knowledge
  • Critical observation
  • Strong verbal and written communication
  • Solid leadership & teamwork
  • Strategic business planning
  • Confidence
  • Resilience

Languages

English
Native
Spanish
Native
Catalan
Native
Arabic
Native
French
Intermediate

Timeline

Customer experience representative

Biritish Airways
09.2023 - Current

Product Marketer

Future Electronics
01.2023 - 09.2023

Spanish Conversation Teacher

Bournemouth University
11.2021 - 05.2022

Bachelor of Arts - Business And Management With Entrepreneurship

Bournemouth University
09.2020 - 06.2023

Customer Adviser

Boots Pharmacy
12.2018 - 03.2020

A-Levels - Double business and Spanish

William Morris Sixth Form
09.2016 - 06.2019

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Zakaria Abboudi El Mahjoub