Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
Generic

Zakarea Shuab

Cardiff,Wales

Summary

Twice awarded Employee of the Month; temporary contracts extended due to strong performance and countless reviews left due to exceptional service. I bring 5+ years of experience in delivering exceptional customer experiences in fast-paced environments. Known for my reliability and consistent ability to manage multiple priorities, I provide timely, efficient, and personalized service. I resolve issues quickly to ensure a positive and seamless experience for every customer. With excellent communication skills, attention to detail, and a team-oriented approach, I am dedicated to maintaining high service standards and operational efficiency, while building lasting customer relationships.

Overview

4
4
years of professional experience

Work history

Customer advisor

Boots UK
Cardiff
10.2024 - 12.2025
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Advised customers on availability, pricing and location of products.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Shared informational brochures and details about policies to help guests make decisions.

Customer assistant

wales millenium centre
cardiff
05.2022 - 06.2023
  • Maintained high client satisfaction through in-depth support
  • Advised customers on product availability, pricing and location
  • Processed cash transactions accurately, boosting trust with customers
  • Delivered friendly customer service, boosting return visits and repeat spending
  • Handled in-person, email and mailed correspondence.

Waiter

afrikana
cardiff
11.2022 - 04.2023
  • Recognized as Employee of the Month twice for outstanding performance, reliability, and dedication to team success.
  • Assisted in training new employees, fostering a collaborative and efficient work environment.
  • Liaised with kitchen staff for prompt order delivery to customers.
  • Stayed up to date on menu changes to accurately answer customer queries.
  • ensuring I went the extra mile when necessary to gain customers satisfaction.
  • Increased order value by upselling sides, drinks and desserts.
  • Helped reduce waiting times by not leaving table uncleaned almost immediately after use.

Education

A-Levels - business studies

cardiff and vale college
Cardiff
09/2021 - 05/2022

A-Levels - health and social

cardiff and vale college
cardiff
09/2022 - 06/2023

Skills

  • Customer Service
  • Pressure handling
  • Sales techniques
  • Persuasive speaking
  • Active listening

Languages

Arabic
Fluent
somali
Fluent
Welsh
Elementary
English
Fluent

References

References available upon request.

Timeline

Customer advisor

Boots UK
10.2024 - 12.2025

Waiter

afrikana
11.2022 - 04.2023

Customer assistant

wales millenium centre
05.2022 - 06.2023

A-Levels - business studies

cardiff and vale college
09/2021 - 05/2022

A-Levels - health and social

cardiff and vale college
09/2022 - 06/2023
Zakarea Shuab