Summary
Overview
Work History
Education
Skills
Certification
Hobbies and interests
Timeline
Generic

Zak Walker

London

Summary

Proactive and customer-focused professional with 3+ years of experience across customer service, operations and regulated financial services. Naturally inquisitive, with a track record of solving complex customer issues, identifying root causes and improving processes. Quick to learn, adaptable and comfortable taking ownership from problem to resolution.

Overview

1
1
Certification
3
3
years of professional experience

Work History

Customer Satisfaction Associate

Loans 2 Go
London
08.2025 - Current
  • Investigate and resolve complex complaints, taking ownership of reviews and evidence-based outcomes.
  • Owned ad-hoc assignments, supporting process changes and copywriting responsibilities.
  • Identify root causes through analysis to prevent systemic issue recurrence.
  • Communicate with customers by phone and email, de-escalating frustrated vulnerable cases.
  • Manage varied caseload independently, co-ordinating work across departments and external representatives.

Supervisor

Little Vegas
London
01.2024 - 08.2025
  • Proactively monitored customer experience, identifying problems before escalation and resolving issues.
  • Troubleshot machine, payment and operational issues, resolving problems directly where possible.
  • Built strong relationships with regular customers through tailored communication strategies.

Pharmacy Assistant

Lakes Pharmacy
London
05.2023 - 11.2023
  • Sustained smooth pharmacy service by maintaining stock levels and delivery flow.
  • Liaise with pharmacists and colleagues to prioritize workloads during busy periods.
  • Adapted quickly to changing priorities and unexpected issues throughout daily operations.

Education

A-Levels - English Literature, Language & Media

Haverstock School
01-2016

GCSEs -

Haverstock School
01-2018

Skills

  • Customer Service
  • Microsoft Office
  • Continuous Process Improvement
  • Complaint Handling
  • Root Cause Analysis
  • Problem Solving

Certification

  • Chartered Banker Institute - Certificate in Complaint Handling
  • Microsoft Office Specialist

Hobbies and interests

  • Music Production
  • Sustainability
  • Philosophy
  • Self-Improvement

Timeline

Customer Satisfaction Associate

Loans 2 Go
08.2025 - Current

Supervisor

Little Vegas
01.2024 - 08.2025

Pharmacy Assistant

Lakes Pharmacy
05.2023 - 11.2023

A-Levels - English Literature, Language & Media

Haverstock School

GCSEs -

Haverstock School

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Zak Walker