Zak Miller
Hitchin,Hertfordshire
Summary
Personable professional with strong customer-facing skills and proven problem-solving abilities. Experienced in data management and proficient in Microsoft Office applications. Committed to expanding knowledge of the customer journey and eager to learn new skills. Self-motivated team player with a focus on collaboration and results.
Overview
12
12
years of professional experience
Work history
Customer Support Manager
Transact
London
2023.05 - Current
- Improved customer satisfaction by resolving complex issues swiftly.
- Handled escalated complaints, resulting in satisfied repeat customers.
- Oversaw daily operations, guaranteeing seamless customer experience.
- Executed company policies reinforcing a professional customer support culture.
- Managed challenging situations, maintaining composure under pressure at all times.
- Fostered a positive work environment encouraging teamwork and cooperation.
- Coordinated team schedules for smooth operation of the support department.
Freelance Web Developer
Self Employed
Stotfold, Central Bedfordshire
2019.01 - Current
- Optimised applications for maximum speed and scalability, enhancing website performance.
- Utilised PHP to build server-side applications for faster load times.
- Improved website efficiency with the use of JavaScript, HTML and CSS.
- Streamlined user experience by implementing responsive web design.
- Created visually appealing sites that met all design requirements to increase client satisfaction.
- Managed hosting environments including database administration as well as scaling applications to handle load changes ensuring smooth functioning of the website.
- Tested websites in various browsers and devices to ensure consistency.
Customer service advisor
Reassure
Hitchin, Hertfordshire
2021.01 - 2023.05
- Improved customer satisfaction by promptly addressing queries and complaints.
- Resolved pressing customer issues, ensured repeat business.
- Managed complex customer issues to successful resolution.
- Handled high volume of calls daily for faster issue resolution.
- Built rapport with clients through empathetic handling of concerns.
- Strengthened client relationships with clear communication and problem-solving skills.
CAD operator
DW Mouldings
Sandy, Central Bedfordshire
2019.07 - 2021.01
- Developed comprehensive 3D models for enhanced visualisation.
- Streamlined design process by implementing new CAD software.
- Increased accuracy of blueprints by maintaining meticulous attention to detail.
- Optimised workflows for quicker turnaround times on projects.
- Managed complex projects, resulting in timely delivery.
Technical Manufacturing Operative
Schlegel Ltd
Henlow, Central Bedfordshire
2017.06 - 2019.07
- Assisted in the assembly line, resulting in increased production efficiency.
- Identified potential problems swiftly, reducing downtime significantly.
- Maintained a clean, safe working environment by adhering to health and safety regulations.
- Adhered strictly to company policies and procedures whilst on duty.
Ground Worker
AWS Tree Services
Llanelli, Carmarthenshire
2014.09 - 2017.06
- Operated heavy machinery to facilitate groundwork operations efficiently.
- Executed excavation tasks using appropriate machinery, contributing to project progression.
- Enhanced site safety by strictly following health and safety guidelines.
- Cleared debris from sites, ensuring safe and organised working conditions.
Warehouse order picker
Amazon
Swansea, City and County of Swansea
2016.09 - 2016.12
- Utilised RF scanning equipment to ensure accurate inventory control.
- Supported inventory counts by verifying stock levels and recording discrepancies. to reduce discrepancies.
- Packed goods securely for transportation, reducing risk of product damage.
- Worked efficiently under pressure, met tight deadlines on a regular basis.
- Adapted quickly to changes in schedule or workload, proved flexibility in role.
- Collaborated with colleagues on project tasks, strengthening team cohesion.
Customer assistant
LBS Building Supply Company
Llanelli, Carmarthenshire
2016.06 - 2016.09
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
Education
GCSEs - Math, Biology, Physics, Chemistry, English, Business Management, ICT, Creative Media, Product Design
Melksham Oak
Melksham, WiltshireA-Levels - ICT, Creative Media, Product Design
Melksham Oak
Melksham, WiltshireSkills
- Technical support
- Customer relationship management
- Data analysis
- WordPress and CSS
- Microsoft Office Suite
- Microsoft Office Suite
- Photoshop and Illustrator
- CAD
- Microsoft Office Suite
Affiliations
- Coding – I have taught myself basic coding languages and continue to learn new languages as I progress with my studies. Rugby - I have played rugby for around 15 years and have actively played for school and local rugby clubs. I am club captain for Kempston Rugby Club. I am also interested in cinema, music and fixing cars.
Timeline
Customer Support Manager
Transact
2023.05 - Current
Customer service advisor
Reassure
2021.01 - 2023.05
CAD operator
DW Mouldings
2019.07 - 2021.01
Freelance Web Developer
Self Employed
2019.01 - Current
Technical Manufacturing Operative
Schlegel Ltd
2017.06 - 2019.07
Warehouse order picker
Amazon
2016.09 - 2016.12
Customer assistant
LBS Building Supply Company
2016.06 - 2016.09
Ground Worker
AWS Tree Services
2014.09 - 2017.06
GCSEs - Math, Biology, Physics, Chemistry, English, Business Management, ICT, Creative Media, Product Design
Melksham Oak
A-Levels - ICT, Creative Media, Product Design
Melksham Oak