Zak Kirby
Sales Executive
Southampton
Summary
Dynamic Sales Executive with a proven track record in the motor industry, excelling in business development and relationship building. Achieved significant sales targets through expert product knowledge and exceptional customer service, fostering client loyalty and referrals. Skilled in upselling strategies and closing techniques, driving revenue growth in competitive markets.
Overview
10
10
years of professional experience
6
6
Certifications
Work History
Sales Executive
Harwoods Limted Based @ Southampton Audi
Southampton, Southampton
06.2024 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by building strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Developed key partnerships, resulting in increased lead generation and opportunities.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Achieved significant sales targets.
- Identifying client needs and providing tailored solutions.
- Conducting test drives and delivering detailed product demonstrations.
- Upselling additional products.
- Adhering to legal and regulatory requirements in the automotive industry.
- Participating in promotional events and campaigns to attract new customers.
- Utilizing digital and social media platforms for outreach and engagement.
Sales Executive
Snows Motor Group Based @ Snows Vauxhall & Citroen
Basingstoke, Hampshire
03.2022 - 06.2024
- Demonstrated high level of organizational skills.
- Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
- Streamlined sales processes.
- Carrying out vehicle appraisals and valuations based on current market conditions.
- Complying with all FCA guidelines.
- Carrying out finance detailed finance proposals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to event marketing, sales and brand promotion.
Digital Photography Specialist
Hendy Group Limited Based @ Hendy Ford
08.2021 - 03.2022
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software and tools that streamlined workflows across multiple departments.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Implemented customer feedback.
- Conducted comprehensive competitor analysis.
- Ensuring a keen eye for detail at all times.
- Identifying key features on vehicles in order to optimize time and ensure the best portrayal of the vehicle.
Plant Operator
K & N Suracing Limited
08.2020 - 08.2021
- Maintained a safe working environment by adhering to safety protocols and conducting regular inspections.
- Recorded inside and outside process readings on daily log sheets.
- Knowledgeable of machine maintenance in order to troubleshoot effectively.
- Followed plant safety procedures, rules, and regulations.
- Performed minor mechanical work and routine equipment maintenance.
- Conducted safety inspections and followed safety rules and procedures.
Assistant General Manager
The Kings Head
11.2019 - 08.2020
- Enhanced communication among team members through regular meetings.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and implemented new operational procedures.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Handled cash accurately and prepared deposits.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Managed team schedule with eye for coverage needs and individual strengths.
- Day to day full time operational management of front of house.
- Conducting regular performance reviews.
- Ensuring an exceptional dining and accommodation experience that aligns with 2 Rosette standards.
- Implementing personalized touches to elevate the guest experience and encourage repeat business.
- Ensuring compliance with health and safety regulations, licensing laws, and company policies.
- Played a key role in achieving or maintaining the restaurant’s 2 Rosette status.
- Strong leadership and interpersonal skills.
- In-depth knowledge of food and beverage operations at a 2 Rosette level.
- Excellent problem-solving abilities and attention to detail.
- Managing a team of 12 people.
Bar Manager
Marwell Hotel
12.2018 - 11.2019
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Increased revenue with creative marketing initiatives and promotional events.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Full time duty manager shifts.
- Improved customer service rankings by resolving issues quickly and accurately.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
- Managing a team of up to 25 people.
- Developing new close down procedures to maximise time and cleanliness.
- Managing inventory, ordering supplies, and maintaining stock levels to prevent shortages.
- Overseeing daily bar operations, including opening and closing procedures.
- Recruiting, training, and supervising food and beverage staff to ensure high levels of service.
- Supporting the planning and execution of events, such as weddings, corporate functions, and seasonal celebrations.
- Successfully managing and developing a two-rosette restaurant to local number one.
Bar Manager
Hotel Du Vin Based @ Winchester
07.2018 - 12.2018
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Developed unique events and special promotions to drive sales.
- Improved bar layout for better customer flow and comfort, increasing seating capacity and satisfaction.
- Handled customer complaints professionally, resolving issues promptly and effectively.
Bartender (Part-Time)
Oktogon
09.2017 - 07.2018
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Boosted beverage sales, designing and promoting range of signature cocktails.
Receptionist (Part-Time)
Picador PLC Based @ Sholing Vauxhall
01.2016 - 09.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Food and Beverage Attendant (Part-Time)
Marwell Hotel
06.2015 - 09.2017
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Maintained clean and organized restaurant to comply with hygiene and health regulations/standards.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
Education
Certificate of Higher Education - Computing & Information Technology
Birmingham City University
Birmingham, United Kingdom 04.2001 -
Diploma - IT Level 3 & Media Studies
Barton Peveril College
Eastleigh, United Kingdom 04.2001 -
Skills
Business development and planning
Lead prospecting
Business networking
Customer service
Relationship building
Sales expertise
Product knowledge
Sales presentations
Objection handling
Upselling strategies
Closing techniques
Front of house management
Certification
Certified First Aider
Timeline
Sales Executive
Harwoods Limted Based @ Southampton Audi
06.2024 - Current
Sales Executive
Snows Motor Group Based @ Snows Vauxhall & Citroen
03.2022 - 06.2024
Digital Photography Specialist
Hendy Group Limited Based @ Hendy Ford
08.2021 - 03.2022
Plant Operator
K & N Suracing Limited
08.2020 - 08.2021
Assistant General Manager
The Kings Head
11.2019 - 08.2020
Bar Manager
Marwell Hotel
12.2018 - 11.2019
Bar Manager
Hotel Du Vin Based @ Winchester
07.2018 - 12.2018
Bartender (Part-Time)
Oktogon
09.2017 - 07.2018
Receptionist (Part-Time)
Picador PLC Based @ Sholing Vauxhall
01.2016 - 09.2017
Food and Beverage Attendant (Part-Time)
Marwell Hotel
06.2015 - 09.2017
Certificate of Higher Education - Computing & Information Technology
Birmingham City University
04.2001 -
Diploma - IT Level 3 & Media Studies
Barton Peveril College
04.2001 -
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