Zak Bailey
St. Petersburg,Florida
Summary
Accomplished student, offering excellent communication and good judgement to effectively meet team needs. Experienced working in team environments, with a reputation for strong leadership and a willingness to learn new things. Dedicated and hardworking with an internal drive to deliver excellence.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work history
Pass supervisor
Cafe Continental
Stalybridge, Tameside
2025.04 - Current
- Coordinated with kitchen staff for timely delivery of orders.
- Provided excellent customer service to enhance guest experience.
- Followed strict hygiene standards in handling food items assuring quality control at each step.
- Supported team members during busy periods, promoting an efficient workplace.
- Upheld health and safety standards at all times.
- Cultivated positive relationships with customers through friendly communication.
- Improved customer satisfaction by providing an outstanding service.
- Handled customer complaints professionally, ensuring their satisfaction.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Cleaner
Malbern Windows
Manchester, Greater Manchester
2024.01 - 2025.06
- Performed routine checks on cleaning supplies to avoid running out of stock items.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Ensured customer satisfaction by addressing specific requests or concerns.
- Secured premises at end of shift, ensuring safety of all areas.
- Worked quickly to complete cleaning within the allotted timeframe.
- Used vacuum cleaners and other cleaning equipment to clean various different surfaces to customer satisfaction.
- Scrubbed and sanitised toilets, sinks and kitchen areas for a high quality finish.
- Safely stored cleaning solutions, equipment and chemicals.
- Restocked, refreshed and sanitised bathroom facilities.
Floor staff member
The Kingfisher - JD Wetherspoon
Poynton, Cheshire
2024.07 - 2024.11
- Delivered excellent service by handling customer complaints professionally and efficiently.
- Provided product knowledge to customers.
- Enhanced customer experience by maintaining a clean and presentable floor area.
- Maintained high standards of personal presentation, reflecting positively on business image.
- Cooperated with staff members to ensure an agreeable work atmosphere.
- Responded promptly to customer enquiries, resulting in improved customer satisfaction.
- Coordinated with team members to ensure efficient service delivery.
- Demonstrated knowledge of menu items, helping customers to make suitable choices.
Education
GCSEs - General Studies
Marple Hall High School
Stockport 2018.09 - 2023.08
Diploma of Higher Education - Sports Development & Coaching
Stockport College
Stockport 2023.09 - 2025.06
Skills
- Team building and cooperation
- Strategic planning
- Leadership
- Resourcefulness
- Communication
- Time management
Timeline
Pass supervisor
Cafe Continental
2025.04 - Current
Floor staff member
The Kingfisher - JD Wetherspoon
2024.07 - 2024.11
Cleaner
Malbern Windows
2024.01 - 2025.06
Diploma of Higher Education - Sports Development & Coaching
Stockport College
2023.09 - 2025.06
GCSEs - General Studies
Marple Hall High School
2018.09 - 2023.08