ZAIRAH MOHAMMED
Greenford,United Kingdom
Summary
Experienced healthcare professional with expertise in public speaking and effective communication. Proficient in Microsoft Office and electronic health records, facilitating streamlined administrative processes. Strong interpersonal skills promote teamwork and compliance with infection control standards. Dedicated to enhancing patient care and operational effectiveness in healthcare settings.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work history
Diabetes Clinical Assistant and Educator
Central London Community Healthcare
London
06.2023 - 05.2025
- Utilise databases and spreadsheets to extract and analyse for reporting often under tight deadlines.
- Present performance reports to clinical lead and educator team.
- Organise, record and distribute team meetings minutes accordingly.
- To support the diabetes specialist team in the delivery of care to patients with diabetes.
- To organise, co-ordinate and deliver patient care through diabetes-structured education programmes.
- To manage and support the administration of the diabetes service clinics.
- To manage and support projects for the diabetes service.
- Monitor shared email inboxes and proactively identify issues for escalation.
- Supporting awareness events related to diabetes.
- Demonstrate strong communication, conflict resolution, and organisational skills by maintaining professionalism during schedule disruptions (e.g. staff sickness), effectively rescheduling appointments and reassuring patients to ensure continuity of care.
- Contribute to the creation and documentation of Standard Operating Procedures (SOPs) to support operational consistency and regulatory compliance.
- Ensure adherence to Good Clinical Practice guidelines whilst conducting daily duties.
- Collaborate regularly within a multidisciplinary team, including nurses, dietitians, consultants, administrators, and healthcare assistants.
- Communicate effectively both verbally and in writing, regularly communicating with team members, patients and external contacts.
Administrator and Clinical Support
Greenford Road Medical Centre
London
10.2022 - 05.2023
- Managed referrals and diabetic eye screening data, ensuring accurate patient registrations.
- Coordinated with hospitals to obtain essential patient information for medical professionals.
- Monitored Quality Of Framework metrics to maximise GP practice scores and enhance patient care quality.
- Updated patient records with precise and current information to maintain compliance.
- Addressed patient queries and complaints to improve service delivery.
- Labelled sample bottles for nurses, ensuring compliance with safety protocols during transportation.
- Oversaw office supply inventory, conducting stocktakes and ordering supplies as needed.
- Recorded meeting minutes and distributed them to staff for improved communication.
Contact Centre Advisor
KidZania Westfield
London
06.2019 - 01.2022
- Engaging with clients and maintaining service satisfaction by handling customer enquiries and issues efficiently, maintaining KPIs such as answering 30 calls out of 50 a day with customer satisfaction at 90%.
- Monitor shared email inboxes and proactively identify issues for escalation.
- Collaborated closely with colleagues, fostering a supportive work environment.
- Used CRM software to maintain detailed records of customer interactions.
- Participated in weekly meetings, fostering a culture of continuous learning.
- Adhered strictly to Data Protection Act guidelines during all interactions.
Research Intern
Marks and Spencer
London
08.2017 - 08.2017
- Conducted statistical research for M&S Food Marketing team at various London store locations.
- Entered research results into M&S admin system, ensuring accuracy and consistency.
- Presented findings to the wider team, enhancing collaborative decision-making.
Office Assistant (Intern)
Marks and Spencer Head Office
08.2016 - 08.2017
- Conducted market research for M&S Loyalty team, engaging with over 200 store managers across UK.
- Ensured all stores implemented necessary resources for planned loyalty campaigns.
- Executed accurate data entry following research, presenting findings to M&S Loyalty team.
Education
Bachelor of Science with Honours - Biomedical Science
University of Warwick
09.2019 - 07.2022
BTEC Level 3 Extended Applied Science
Greenford High School
Greenford, Middlesex 09.2017 - 07.2019
Brentside High School - GCSE and AS Level
Brentside High School
Hanwell, Middlesex 09.2011 - 07.2017
Desmond Educator Course -
DESMOND, University of Leicester
02.2025 - 02.2025
Skills
- Public speaking
- Written and verbal communication
- Presentation skills
- Time management
- Team collaboration
- Microsoft Office proficiency
- Interpersonal skills
- Administrative procedures knowledge
- Medical reporting accuracy
- Electronic health record management
- Infection control procedures
- Medical terminology expertise
- Empathy and compassion
- Data entry
Custom
- Entertainment - music, movies, gaming
- Formula 1
- Fashion
Affiliations
- Sports including motorsports, football and cricket.
- Health.
- Entertainment- music, movies and gaming.
- Fashion.
- Anime.
Languages
Hindi
Fluent
Urdu
Fluent
French
Beginner
Accomplishments
- Lead the dietitians in a project to improve patient flow and satisfaction by initiating post-education dietitian follow-ups, supporting patient goals. Developed and implemented the supporting administrative process.
- 2.6 Challenge in lockdown raising over £1000 pounds for Starlight. Jumped 2600 times on the trampoline whilst fasting.
- Completion of AQA level 1 Badminton.
Timeline
Desmond Educator Course -
DESMOND, University of Leicester
02.2025 - 02.2025
Diabetes Clinical Assistant and Educator
Central London Community Healthcare
06.2023 - 05.2025
Administrator and Clinical Support
Greenford Road Medical Centre
10.2022 - 05.2023
Bachelor of Science with Honours - Biomedical Science
University of Warwick
09.2019 - 07.2022
Contact Centre Advisor
KidZania Westfield
06.2019 - 01.2022
BTEC Level 3 Extended Applied Science
Greenford High School
09.2017 - 07.2019
Research Intern
Marks and Spencer
08.2017 - 08.2017
Office Assistant (Intern)
Marks and Spencer Head Office
08.2016 - 08.2017
Brentside High School - GCSE and AS Level
Brentside High School
09.2011 - 07.2017
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