Zaira Khan

• • Managed a high volume of incoming calls, responding to customer enquiries in a professional and friendly manner
  • Delivered excellent customer service by providing order updates, delivery information, and product guidance
  • Processed customer payments and handled cash transactions accurately and responsibly
  • Monitored and tracked deliveries to ensure timely and efficient service
  • Conducted regular stock counts and maintained accurate inventory records
  • Advised customers on product availability and stock levels
  • Liaised with drivers and customers to coordinate smooth delivery rounds
  • Provided clear daily updates to management on operations and any issues
  • Supported the smooth running of daily business operations through strong organisation and communication
  • Maintained a professional and positive customer service voice at all times

Completed hands-on retail placement supporting daily operations of busy charity shop, enhancing customer service and teamwork while fostering positive store environment.

Key responsibilities:

• Assisted customers with enquiries and purchases in a friendly and professional manner
• Operated the till and handled transactions accurately
• Sorted donations, organised stock, and prepared shop floor displays
• Maintained a clean, tidy, and well-organised shop floor
• Worked closely with team members to ensure smooth daily operations