Zainah Dastgir
Manchester,Greater Manchester
Summary
Reliable and caring individual with strong interpersonal and organisational skills. Proficient in managing schedules and providing attentive care. Dedicated professional with expertise in cash management, budgeting, and inventory monitoring, ensuring compliance with health and safety standards. Demonstrates exceptional customer relations and service skills, particularly in elderly support and personal care plan execution. Proficient in infection prevention and control, with a strong focus on sanitising protocols and health code requirements. Committed to team contribution and respecting boundaries while maintaining emotional resilience in high-pressure environments.
Overview
14
14
years of professional experience
Work history
Care Assistant
Bluebird Care - Primare Ltd
Wythenshawe, Manchester
2025.12 - Current
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
- Provided emotional support to patients, improving their mental wellbeing.
- Monitored vital signs of patients for early detection of health complications.
- Respected privacy and dignity of each resident during provision of care services.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Maintained a calm demeanour during crisis situations thus providing reassurance to both the residents and their families.
- Administered medication to patients, ensuring proper health management.
- Assisted in daily living activities for enhanced patient comfort.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
Kitchen Porter
Mitchells & Butlers
Manchester, Greater Manchester
2022.05 - 2022.07
- Cleaned and inspected food preparation areas against safe and sanitary food-handling criteria.
- Diligently reported potential hazards, health risks or pest infestations to management, ensuring customer safety.
- Collected, cleaned and disinfected kitchen tools and supplies to maintain high standard of health and safety.
- Flexibly shifted tasks in response to changing service demands, assisting other staff members to increase overall team efficiency.
- Assisted kitchen staff with food preparation to complete tasks ahead of schedule.
- Checked product quality, quantity and temperatures upon delivery to make sure orders were fully satisfied.
- Washed dishes with detergent, rinsing and sanitising chemicals in multiple-compartment sinks.
- Removed rubbish and recycling regularly to keep workspaces neat and clean.
- Handled glassware and fragile items with exceptional care to prevent damages and breakages.
- Maintained neat and organised food storage areas to increase team efficiency.
- Maintained cleanliness and organisation of kitchen stations and storage areas.
- Removed waste and inadequate food items regularly to keep work spaces neat and clean.
- Kept all utensils, dishes and glasses clean and ready for customer use.
- Prepared for busy periods by organising ingredients and restocking supplies in line with expected demand.
- Stored food according to safety procedures, protecting from spoilage and preventing waste.
Charity Fundraiser
South Asian Family Association
Manchester, Greater Manchester
2012.01 - 2017.08
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Recommended products to customers based on their needs and preferences.
- Kept store presentable and clean by conducting regular visual merchandising tasks.
- Met sales targets through proactive promotion and excellent customer service.
- Operated register to process payments via cheque, cash and cards.
- Established new fundraising events and approaches to maximise donations.
- Focused volunteering efforts to achieve desired results on community projects.
- Supported smooth running of local fundraising events.
Childcare Worker
Kids Allowed LTD
Manchester, Greater Manchester
2017.07 - 2017.07
- I familiarised myself with childcare here as part of my work experience through July 2017
- This allowed me to engage with younger children as well as work with the caretakers in order for me to complete the day to day tasks provided.
- Controlled, managed and successfully de-escalated child temper tantrums without difficulty or stress.
- Supported children with problems as they arose, such as learning, personal and emotional issues.
- Proactively interacted with the children to obtain an understanding of needs and preferences and design activities based on these.
- Maintained a safe and supportive space for children through continuous safeguarding.
- I gained a lot more confidence after my work experience which is the reason why I am looking to further improve my skills and gain different skills in order to make myself a better and brighter person. I was also offered an apprenticeship as I was told the staff at Kids Allowed Ltd enjoyed my enthusiasm and determination when working for them.
Education
GCSEs -
Stretford Grammar School
Manchester, MAN 2013.09 - 2018.06
A-Levels -
Loreto Sixth Form College
ManchesterBachelor of Science - Psychology
University of Salford
Salford 2023.09 -
Skills
- Cash management
- Budgeting skills
- Detail-orientated
- Health and safety compliance
- Inventory monitoring
- Health code requirements
- Sanitising protocols
- Team contribution
- Customer relations
- Excellent customer service
- Elderly support expertise
- Emergency response readiness
- Personal care plan execution
- Respecting boundaries
- Infection prevention and control
- Emotional resilience
References
References available on request.
Accomplishments
- In 2017, I completed Duke of Edinburgh Expedition which was held in the peak district and lasted 3 days and 2 nights. It was a tough challenge which I accomplished with great determination. I gained skills like working in a team to achieve the best results and also learnt survival skills. I worked with six other people to complete my DofE expedition; this involved us talking through potential problems before they became issues, listening to all opinions and advice my teammates gave and taking leadership when necessary. I was responsible for map navigation which played an important part in us all completing the section as I was responsible for making sure my team weren't going the wrong way while ensuring our hiking pace was maintained as we had a time limit.
Languages
English
Native language
Urdu
Upper intermediate
Core Qualifications
- Opening and closing procedures
- Payment processing
- Sales techniques
Hobbies & Interest
- Board Games i.e. Chess
- Reading
- Video Games
- Cooking
Accomplishments
- Throughout autumn this year I enrolled on NCS (National Citizenship Service), a nationally-accredited volunteer programme, to gain skills while contributing to my local community. This involved a residential stay in the Lake District and the planning and organisation of social action projects, in order to raise awareness about the vulnerable elderly in care homes, namely the residents of Wellington Lodge. For the social action project, I decided to take on the role of finance manager for my team which meant I was assigned the task of handling the budget of the project. I volunteered to organise how the day would run by arranging a detailed timetable. Whilst taking on these roles I developed communication, leadership and time management skills.
Languages
5,C1
References
References available upon request.
Timeline
Care Assistant
Bluebird Care - Primare Ltd
2025.12 - Current
Bachelor of Science - Psychology
University of Salford
2023.09 -
Kitchen Porter
Mitchells & Butlers
2022.05 - 2022.07
Childcare Worker
Kids Allowed LTD
2017.07 - 2017.07
GCSEs -
Stretford Grammar School
2013.09 - 2018.06
Charity Fundraiser
South Asian Family Association
2012.01 - 2017.08
A-Levels -
Loreto Sixth Form College