ZAINAB SHAUKAT
Woking
Summary
An adaptable, and experienced Site-Reliability Engineer with in-depth knowledge of Site Reliability Engineering, DevOps Methodologies, IT Operations, Incident Management, Fault-handling, Service Performance Management, and Technical and Operational Support for Digital Services. With extensive experience in Software Operations, IT Support, and Network Operations. I would love to work for a challenging organization, for solving software- technical and operational issues and to learn and grow in this field and to add value to peoples' lives.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
IT Support and Cloud Operations Engineer
Sunrise Solicitors
London
02.2024 - Current
- Successfully set up the cloud storage for the Client Management System (CMS) on AWS using S3, and CloudWatch for end-to-end cloud backup and monitoring of the whole CMS
- Process automation through the integration of AWS for runtime synchronisation of local server with public cloud-on AWS, and also successful testing and set up of hybrid cloud platform for Sunrise Solicitors for secure and cost-optimised data storage
- Software-based data storage and data-cleaning in MS Excel for process optimisation of payment and billing records.
Site-Reliability Engineer (DevOps and IT Operations)
Telenor
Islamabad & Oslo
12.2021 - 10.2023
- Created graphs for APIs and run-time fault-monitoring on our end on monitoring tools including Grafana and Graylog to find threats across APIs
- Devised Python dashboards, and Data Visualization reports for each Digital service for operations performance review.
Network Operations Planning Engineer
Telenor Pakistan
Islamabad, Pakistan
01.2021 - 10.2021
- End-to-end Nation-wide Network Governance, Tracking, and requirement identification for the Telcom infrastructure expansion and Maintenance Initiatives for 2021
- Vendor-management for all major vendors for the Thunderbolt Project execution, for up-gradation of Telenor network.
Network Operations Engineer- NOC CORE
Nokia
Islamabad, Pakistan
06.2019 - 09.2019
- Conducted proactive and accurate fault-handling and incident-resolution with multiple stakeholders; KPIs monitoring on all Core Network elements including MSCs, BSCs, RNCs etc for 24/7 operations of the network and carried out regular Health checks, hardware and software system testing for all our Core domain
- Developed a dashboard for tracking of all ongoing work-orders for up-gradation of Network.
Network Operations Engineer- NOC RAN
Nokia
Islamabad, Pakistan
12.2018 - 06.2019
- Managed and handled the Shift-Operations and technical pre and post checks for ZTE to Nokia Network Swap project
- 24/7 Alarm monitoring for site-wise alarms in the RAN network, nation-wide, for the Telenor Network.
Well-services Intern
Schlumberger
Islamabad, Pakistan
07.2017 - 08.2017
- Software inventory management and validation for all the tools and yard items
- Scope management and operations' management for the testing and coil-tubing tools for oil-rigs.
Education
Customer Service, Operations and Planning (Telecommunications and ICT) -
University College London
02.2024 -
STEMCOM Powering Future Women Leaders Professional Development Program - undefined
Stony Brook University
06.2021 - 05.2021
Bachelors of Engineering - Electrical Engineering
National University of Sciences and Technology
Islamabad, Pakistan 09.2014 - 06.2018
Skills
- Cloud management and Operations (AWS)
- Python (for Data insights, and Operations KPIs Review)
- Process Automation
- Technical Documentation: Post-mortems & RCA, Confluence, Drawio
- System Performance Improvement
- Root Cause Analysis
- Data Analysis
- Troubleshooting and Fault Resolution
- Incident management and incident response: PagerDuty
- Automating systems: MS Excel, Linux Scripting
- Systems monitoring and logging: Graylog, Grafana
- Network Troubleshooting: Linux
- 24/7/365 Customer Support on Zendesk and live IT Support Desk
- On-call Operational and shift management
- Application Support
Certification
- Overview of AWS (A Cloud Guru | A Pluralsight Company)
- Cloud Computing Foundations (A Cloud Guru | A Pluralsight Company)
- Introduction to AWS (A Cloud Guru | A Pluralsight Company)
Timeline
IT Support and Cloud Operations Engineer
Sunrise Solicitors
02.2024 - Current
Customer Service, Operations and Planning (Telecommunications and ICT) -
University College London
02.2024 -
Site-Reliability Engineer (DevOps and IT Operations)
Telenor
12.2021 - 10.2023
STEMCOM Powering Future Women Leaders Professional Development Program - undefined
Stony Brook University
06.2021 - 05.2021
Network Operations Planning Engineer
Telenor Pakistan
01.2021 - 10.2021
Network Operations Engineer- NOC CORE
Nokia
06.2019 - 09.2019
Network Operations Engineer- NOC RAN
Nokia
12.2018 - 06.2019
Well-services Intern
Schlumberger
07.2017 - 08.2017
Bachelors of Engineering - Electrical Engineering
National University of Sciences and Technology
09.2014 - 06.2018
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