Summary
Overview
Work history
Education
Skills
Websites
Certification
Timeline
Generic

ZAINAB SHAUKAT

Woking

Summary

An adaptable, and experienced Site-Reliability Engineer with in-depth knowledge of Site Reliability Engineering, DevOps Methodologies, IT Operations, Incident Management, Fault-handling, Service Performance Management, and Technical and Operational Support for Digital Services. With extensive experience in Software Operations, IT Support, and Network Operations. I would love to work for a challenging organization, for solving software- technical and operational issues and to learn and grow in this field and to add value to peoples' lives.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

IT Support and Cloud Operations Engineer

Sunrise Solicitors
London
02.2024 - Current
  • Successfully set up the cloud storage for the Client Management System (CMS) on AWS using S3, and CloudWatch for end-to-end cloud backup and monitoring of the whole CMS
  • Process automation through the integration of AWS for runtime synchronisation of local server with public cloud-on AWS, and also successful testing and set up of hybrid cloud platform for Sunrise Solicitors for secure and cost-optimised data storage
  • Software-based data storage and data-cleaning in MS Excel for process optimisation of payment and billing records.

Site-Reliability Engineer (DevOps and IT Operations)

Telenor
Islamabad & Oslo
12.2021 - 10.2023
  • Created graphs for APIs and run-time fault-monitoring on our end on monitoring tools including Grafana and Graylog to find threats across APIs
  • Devised Python dashboards, and Data Visualization reports for each Digital service for operations performance review.

Network Operations Planning Engineer

Telenor Pakistan
Islamabad, Pakistan
01.2021 - 10.2021
  • End-to-end Nation-wide Network Governance, Tracking, and requirement identification for the Telcom infrastructure expansion and Maintenance Initiatives for 2021
  • Vendor-management for all major vendors for the Thunderbolt Project execution, for up-gradation of Telenor network.

Network Operations Engineer- NOC CORE

Nokia
Islamabad, Pakistan
06.2019 - 09.2019
  • Conducted proactive and accurate fault-handling and incident-resolution with multiple stakeholders; KPIs monitoring on all Core Network elements including MSCs, BSCs, RNCs etc for 24/7 operations of the network and carried out regular Health checks, hardware and software system testing for all our Core domain
  • Developed a dashboard for tracking of all ongoing work-orders for up-gradation of Network.

Network Operations Engineer- NOC RAN

Nokia
Islamabad, Pakistan
12.2018 - 06.2019
  • Managed and handled the Shift-Operations and technical pre and post checks for ZTE to Nokia Network Swap project
  • 24/7 Alarm monitoring for site-wise alarms in the RAN network, nation-wide, for the Telenor Network.

Well-services Intern

Schlumberger
Islamabad, Pakistan
07.2017 - 08.2017
  • Software inventory management and validation for all the tools and yard items
  • Scope management and operations' management for the testing and coil-tubing tools for oil-rigs.

Education

Customer Service, Operations and Planning (Telecommunications and ICT) -

University College London
02.2024 -

STEMCOM Powering Future Women Leaders Professional Development Program - undefined

Stony Brook University
06.2021 - 05.2021

Bachelors of Engineering - Electrical Engineering

National University of Sciences and Technology
Islamabad, Pakistan
09.2014 - 06.2018

Skills

  • Cloud management and Operations (AWS)
  • Python (for Data insights, and Operations KPIs Review)
  • Process Automation
  • Technical Documentation: Post-mortems & RCA, Confluence, Drawio
  • System Performance Improvement
  • Root Cause Analysis
  • Data Analysis
  • Troubleshooting and Fault Resolution
  • Incident management and incident response: PagerDuty
  • Automating systems: MS Excel, Linux Scripting
  • Systems monitoring and logging: Graylog, Grafana
  • Network Troubleshooting: Linux
  • 24/7/365 Customer Support on Zendesk and live IT Support Desk
  • On-call Operational and shift management
  • Application Support

Certification

  • Overview of AWS (A Cloud Guru | A Pluralsight Company)
  • Cloud Computing Foundations (A Cloud Guru | A Pluralsight Company)
  • Introduction to AWS (A Cloud Guru | A Pluralsight Company)

Timeline

IT Support and Cloud Operations Engineer

Sunrise Solicitors
02.2024 - Current

Customer Service, Operations and Planning (Telecommunications and ICT) -

University College London
02.2024 -

Site-Reliability Engineer (DevOps and IT Operations)

Telenor
12.2021 - 10.2023

STEMCOM Powering Future Women Leaders Professional Development Program - undefined

Stony Brook University
06.2021 - 05.2021

Network Operations Planning Engineer

Telenor Pakistan
01.2021 - 10.2021

Network Operations Engineer- NOC CORE

Nokia
06.2019 - 09.2019

Network Operations Engineer- NOC RAN

Nokia
12.2018 - 06.2019

Well-services Intern

Schlumberger
07.2017 - 08.2017

Bachelors of Engineering - Electrical Engineering

National University of Sciences and Technology
09.2014 - 06.2018
ZAINAB SHAUKAT