Zainab Shah
Luton,Bedfordshire
Summary
Driven team member with experience in sales, administrative work and childcare. Strong communication skills, organisational skills and enthusiasm for progression in any role. Proven track record of successful integration into three varying job roles with different demands and requirements. Focused employee with good problem-solving abilities and patient in nature.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Internal account manager
Deta
Luton, Bedfordshire
07.2024 - 01.2025
- Ensured timely resolution of client queries, improving client retention rate.
- Fostered strong relationships with clients for increased loyalty and repeat business.
- Identified opportunities for cross-selling and upselling, bolstering overall sales performance.
- Developed comprehensive understanding of products and services to provide expert advice to clients.
- Conducted insightful market research for identification of potential growth opportunities within existing accounts.
- Maintained detailed records of all account activities to ensure transparency and accountability.
- Analysed KPIs and implemented actions that improved right-first-time success rate.
- Addressed account inquiries and provided updated data from CRM software.
- Compared supplier risks to make balanced, strategic purchasing choices.
Childcare Assistant
Rainbow House Childcare
St Albans, Hertfordshire
03.2023 - 12.2023
- Supervised and cared for children, displaying rapport-building skills to maintain interest and engagement.
- Promoted physical, emotional and social development through well-planned activities.
- Followed strict safeguarding policies and procedures, maintaining the health and safety of children and staff.
- Monitored and supported children during meal times, helping to prepare food, feed children and maintain exemplary table manners.
Sales Representative
Anglian Home Improvements
Harpenden , Hertfordshire
07.2022 - 09.2023
- Generated sales by prospecting leads, cold calling and closing deals.
- Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
- Demonstrated strong communication and time management skills to meet and exceeded sales targets.
- Gained extensive knowledge of product inventory to aid customers with merchandise enquiries.
Receptionist
DT UK
Luton, Bedfordshire
04.2018 - 05.2018
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Maintained clean and orderly reception area to impress and welcome visitors.
Education
Undergraduate Degree - Criminology
University of Hertfordshire
Hatfield, DNCA-Levels - Psychology, English Literature, English Language
Harlington Upper School
Dunstable, CBFSkills
- Child supervision
- Attentive listening
- Meal preparation
- Diligent supervision
- Sales strategies
- Strategy development
- Face-to-face selling
- Target-driven
- Microsoft Office proficiency
- Fast typing speed
- Organisation and efficiency
- Health and safety procedures
- Resolving conflict
- Professional demeanour
- Excellent telephone manner
- Multitasking ability
- CRM technologies
- Acquiring new customers
- Customer service excellence
- Wholesale marketing
- Cold call prospecting
- Client meetings
- Selling advertising
Certification
- Certificate of First Aid Training.
- Certificate of Attendance in the Young Leaders Training Program.
- Certificate for work experience.
Accomplishments
- I have volunteered and received multiple awards with One Stop Advice Centre in Luton which is sponsored by the National Lotto.
- I have taken part in two projects with the advice centre including the Luton Heritage Project and the 'Women of Our Era' project (reference: Teyba Syed).
- I have also taken part in diversity and leavers councils' within my previous sixth form to gain teamworking skills and participate in charitable causes. My contribution in these councils increased my ability to problem solve and organise and my experience in a leadership role as I came up with different ideas for events within the councils.
- I have also taken part in performances to audiences of over 100 pupils as part of my music GCSE, this showcases my ability to perform under the pressure of a crowd which I have applied to other areas of my life.
Custom
other,other
Timeline
Internal account manager
Deta
07.2024 - 01.2025
Childcare Assistant
Rainbow House Childcare
03.2023 - 12.2023
Sales Representative
Anglian Home Improvements
07.2022 - 09.2023
Receptionist
DT UK
04.2018 - 05.2018
Undergraduate Degree - Criminology
University of Hertfordshire
A-Levels - Psychology, English Literature, English Language
Harlington Upper School
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