Zainab Saqlain
Slough,Berkshire
Summary
Motivated and organised professional with strong leadership, customer-facing, and administrative skills. Experienced in supervising teams, managing client accounts, and ensuring smooth daily operations. Known for handling pressure, maintaining high service standards, and building strong relationships with customers and colleagues. Seeking a Supervisor or Account Manager role to contribute to business efficiency and client satisfaction.
Overview
9
9
years of professional experience
Work history
Events Planner,Gifts,Hampers,Bouquets & Much More
Myself
Slough, Berkshire
02.2017 - Current
- Designed and coordinated diverse events ensuring seamless execution of logistics.
- Curated unique gift hampers and bouquets tailored to clients' preferences and occasions.
- Developed and maintained strong vendor relationships to secure quality supplies and services.
Customer Service / Sales Assistant
Tesco Ltd
Windsor, Buckinghamshire
01.2023 - 01.2025
- Assisted customers with enquiries and product information.
- Processed transactions and maintained accurate records.
- Supported team workflow and contributed to sales targets.
Manager
Checkout Superstore
Slough, berkshire
01.2021 - 01.2023
- Supervising employees
- Creating staff schedules
- Training new team members
- Handling performance issues
- Making sure customers are satisfied
- Solving complaints and difficult situations
- Keeping service standards high
- Opening/closing store
- Ensuring health & safety rules are followed
- Monitoring cleanliness and store layout
- Managing stock levels
- Checking deliveries
- Reducing waste and stock loss
- Meeting weekly/monthly sales goals
- Monitoring KPIs (key performance indicators)
- Helping increase revenue
- Handling cashing-up
- Ensuring tills balance
- Preventing financial discrepancies
Supervisor
Complete Party Services
Slough, berkshire
01.2017 - 01.2021
- Oversaw daily operations and supported team performance to meet targets.
- Managed client accounts, ensuring timely communication and service delivery.
- Handled customer issues and provided professional resolutions.
Education
GCSEs - Maths English Science
Baylis Court School
Slough09.2014
Skills
- Leadership oversight
- Customer account oversight
- Customer support
- Dispute mediation
- Organisational proficiency
- Store operations management
- Relationship management
- Administrative support Data management Detail-oriented approach Efficient multitasking
- Fast-paced environment adaptability
- Brand understanding
- Multitasking competency
- Event designing
- Multilingualism
- Registration setup
- Team Leadership
- Visual merchandising
- Schedule management
- Creative thinking
- Marketing savvy
- Supplier sourcing
- Customer engagement
- Contract negotiation
- Creativity and innovation
- Event planning
- Budget management
- Operations management
- High-value project management
- File management
- Records management
- Contract negotiations
- Sales and marketing strategy
- Workflow management
- Marketing and promotions
- Microsoft Office proficiency
- Multi-tasking
- Marketing strategy
- Special events planning
- Event sustainability
- Shift scheduling software
- Budget development
- Event logistics management
Languages
English
Advanced
C1
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Customer Service / Sales Assistant
Tesco Ltd
01.2023 - 01.2025
Manager
Checkout Superstore
01.2021 - 01.2023
Events Planner,Gifts,Hampers,Bouquets & Much More
Myself
02.2017 - Current
Supervisor
Complete Party Services
01.2017 - 01.2021
GCSEs - Maths English Science
Baylis Court School