ZAINAB QAZI
Business And Analytical Proffessional
London
Summary
An aspiring business and analytical professional with strong organizational skills focused on supporting businesses through execution of strategy, analyzing business models, advising on improvement, reengineering business process for efficient delivery of business goals. Hardworking and passionate job seeker to secure a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Project Management Intern
HDFC Bank
11.2022 - 12.2022
- Worked on project “Impact Analysis of COVID on performance of HDFC Bank.” Through this study Analysis of HDFC Bank's financial performance has been reviewed since 2017 to 2021 to cover pre-Covid period and Post Covid period.
- Identified project scopes, constraints, risks and deadlines
- Used ratio analysis to provide interpretation of data such as current and cash positions, fixed assets, debt-equity balances, and proprietary ratios.
- Reported regularly to managers on project budget, progress and technical problems.
- Tracked project performance to analyze successful completion of short- and long-term goals.
Digitization Resource
Bank of Baroda (UK) limited
London
10.2022 - 11.2022
- Analyzed and verified KYC documents of various categories of customers like individuals, Partnerships, companies etc.
- Applied effective time management techniques to meet targets. Did more than 50 targets per day.
Professional Services and Consulting Intern
Bright Network
London
06.2021 - 07.2021
- Improved business operations efficiency by mapping and redesigning business processes for PwC
- Built networks across leading professional services & consulting organization including EY, PwC, Alpha FMC, Capital One, Bain & Company, BDO, London Business School and ICAEW
- Developed negotiation, application writing and project management skills through gaining comprehensive overview of activities across business divisions of Investment Bank, Finance and Asset Management.
Intern
AXIS Bank
12.2020 - 06.2021
- Supported business operations across MIS Management and Account Opening services
- Established communication across all levels of management for effective stakeholder management
- Assisted on query handling, cross selling of products, market scoping and improving customer engagement and experience
- Analyzed problems and worked with teams to develop solutions.
- Evaluated existing practices and notifying management of potential areas for improvement or bottlenecks.
Business, Operations and Marketing intern
Bright Network
London
07.2020 - 08.2020
- Collaborated with stakeholders to establish a robust marketing plan
- Collaborated with Google, GSK, Marks & Spencer's, Enterprise, and P&G to build understanding of business management activities across processes, teams, and organizational growth
- Performed market analysis to determine market opportunities, trends, and company threats
- Used data to build strategies for targeting specific markets and consumer demographics.
Customer Service Executive Intern
HDFC Bank
06.2019 - 08.2019
- Solved customer queries and engaged with them for cross selling different products like Credit Cards, Auto Loans Personal Loan's, Fixed Deposits, RDs, Mutual Funds,Life and Non-Life Insurance
- Acquired new customers by leveraging existing network of customers driving business growth by 22%
- Closely monitored and oversaw customer service processes, detecting improvements required to enhance customer satisfaction.
- Maintained in-depth knowledge of competitor products, identifying price changes, market developments and emerging threats.
Education
Master of Science - Business Management
Queen Mary University of London
Mile End, East London 09.2021 - 01.2023
Bachelor of Science - Economics
Royal Holloway, University of London
Egham, Surrey 09.2017 - 08.2021
Skills
Programming skills: Stata, Python
Accomplishments
- Duke of Edinburgh's International Award Certification: Provided voluntary service and help in rural areas of Kashmir. Strengthened and improved forgotten communities. (Aug 2011 to Aug 2013)
- Voluntary Help poor foundation: Organized social /Medical camps for flood hit people in Kashmir during disastrous flood of September 2014. Distributed Food, Clothes, Medicines, Blankets, toiletries among affected families. This was jointly done with HDFC Bank and VHP (Sep 2014 to Nov 2014)
Core Qualifications
- Competitor analysis
- Digital marketing
- Customer Experience management
- Budgeting and forecasting
- Upselling and cross-selling
- Team player & Collaboration
- Influencing & negotiation
- Strategy & Financial planning
- People management
- Financial data analysis
- Risk analysis
- Financial Forecasting
- Stakeholder/ Client management
Projects
- Study on “Impact Analysis of COVID on performance of HDFC Bank
- Digital Project Exploring Kashmir- A Historical Perspective of Cultural Heritage
- Marketing Plan to be adopted by the HDFC Bank for their PayZapp – digital wallet, PayZapp.
Courses
- Digital Marketing Course - Udemy
Timeline
Project Management Intern
HDFC Bank
11.2022 - 12.2022
Digitization Resource
Bank of Baroda (UK) limited
10.2022 - 11.2022
Master of Science - Business Management
Queen Mary University of London
09.2021 - 01.2023
Professional Services and Consulting Intern
Bright Network
06.2021 - 07.2021
Intern
AXIS Bank
12.2020 - 06.2021
Business, Operations and Marketing intern
Bright Network
07.2020 - 08.2020
Customer Service Executive Intern
HDFC Bank
06.2019 - 08.2019
Bachelor of Science - Economics
Royal Holloway, University of London
09.2017 - 08.2021
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