Zainab Ogundipe
United kingdom
Summary
Highly skilled professional with a strong background in customer relations and management. Demonstrates excellent verbal and written communication skills, keen attention to detail, and the ability to multitask effectively. Known for adaptability and resilience in high-pressure situations, with a proven track record of effective delegation and problem-solving. Adept at providing attentive, friendly, and responsive customer sales support while maintaining a professional demeanour. Career goal includes leveraging interpersonal communication skills to enhance team collaboration and drive customer satisfaction.
Overview
6
6
years of professional experience
Work History
Sales assistant
Coople
London, City of London
02.2024 - Current
- Staying attentive to guest's need, anticipating their request and going above and beyond to exceed their expectations.
- Provided a comfortable atmosphere for relaxation to customers.
- Giving lounge recommendations based on customers taste and appetite
- Ensuring customers experience is unforgettable.
- Managed customer lines for minimum wait times and high satisfaction.
- Boosted product sales by offering selection guidance to customers.
Customer advisor
Teleperformance UK
London
12.2022 - 01.2024
- Stayed updated on company policies, enabling accurate information dissemination to customers.
- Built customer rapport by providing friendly, genuine service, increasing customer retention .
- Conducted regular stock checks ensuring product availability for clients at all times.
- Processed high-value payments with meticulous accuracy.
- Improved customer satisfaction ratings through responsive query resolution.
- Set up appointments for customers and entered work tickets to obtain needed services for clients.
- Ensured smooth store operations by coordinating with the team effectively.
Customer relationship manager
Zendwallet cryptocurrency
12.2020 - 11.2022
- Generating leads and converting them
- Maximizing sales opportunities through effectively communicating with leads.
- Maintaining and nurturing relationships with customers and providing high quality service
- Handled support communication between customer service department and I.t support team for quick resolution of issues
- Data gathering and analysis for customers request, feedback and issues to help build better product.
- Created sales and revenue-generating opportunities in new markets to improve profit margins.
Administrative assistant
Cribstock
10.2018 - 03.2020
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Opened and routed business parcels and letters.
- Processed new customer orders and coordinated related documentation
- Answered and directed phone calls ,drafted and distributed correspondence and served as a primary point of contact.
- Maintained office policies and procedures ,managed supply orders,and monitored inventory levels.
Education
Bachelor of science in banking and finance - Banking And Finance
Olabisi Onabanjo University
Skills
- Team player
- Time management and multitasking capabilities
- Adaptability and resilience in high-pressure situations
- Ability to multitask
- Keen attention to details
- Attentive , friendly and responsive to customers needs
- Strong problem-solving and critical thinking abilities
- Excellent verbal and written communication skill
- Deep understanding of customer relation and management
- Effective delegation
- Problem solver
- Professional demeanour
- Customer sales support
- Interpersonal communication
Reference
Available on request
Timeline
Sales assistant
Coople
02.2024 - Current
Customer advisor
Teleperformance UK
12.2022 - 01.2024
Customer relationship manager
Zendwallet cryptocurrency
12.2020 - 11.2022
Administrative assistant
Cribstock
10.2018 - 03.2020
Bachelor of science in banking and finance - Banking And Finance
Olabisi Onabanjo University
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