Zainab Mulla
Blackburn,Lancashire
Summary
International Business Management graduate with experience across recruitment, administration, compliance and customer-facing environments. I am an organised, reliable and detail-oriented professional with a strong ability to manage multiple priorities while maintaining accuracy and confidentiality. My current role has developed my experience in candidate sourcing, screening, documentation, record management and professional communication, alongside the ability to work effectively with candidates, clients and colleagues. I am adaptable, approachable and committed to providing a high standard of support in a fast-paced professional environment.
Overview
1
1
Certification
6
6
years of professional experience
Work history
International Education Consultant
Teach East
Hapton, Lancashire
2025.02 - Current
- Sourced and identified suitable candidates based on client requirements, using LinkedIn and other recruitment platforms.
- Conducted candidate screening and provided tailored interview preparation to support candidates throughout the recruitment process.
- Managed compliance checks, handling confidential personal documentation including passports and right-to-work information, and obtaining referee details.
- Maintained accurate and up-to-date candidate records and documentation across internal databases and systems.
- Liaised with candidates, referees, clients and managers throughout the recruitment process, providing regular updates and resolving queries efficiently.
- Acted as a key point of contact for candidates, responding to queries and providing guidance and support throughout the recruitment process.
- Managed multiple tasks and priorities simultaneously, demonstrating strong organisation, adaptability and attention to detail in a fast-paced environment.
- Maintained confidentiality when handling sensitive personal and employment information, ensuring documentation was processed accurately and in line with internal policies and requirements.
Retail Assistant
Primark
Blackburn, Lancashire
2021.12 - 2025.03
- Delivered consistently high levels of customer service in a fast-paced retail environment, responding to queries and resolving issues professionally.
- Worked collaboratively with colleagues and supervisors to maintain efficient day-to-day operations and achieve team objectives.
- Managed multiple priorities effectively during busy periods, demonstrating strong organisation, adaptability and the ability to work under pressure.
- Maintained high standards of accuracy and attention to detail when handling cash, processing transactions and completing stock-related tasks.
Front of House/Back of House Staff
Chaii Caffe
Blackburn, Lancashire
2021.04 - 2022.03
- Provided friendly and efficient customer service in a fast-paced environment.
- Handled customer enquiries, orders and payments accurately while maintaining high standards of service.
- Worked collaboratively within a team, managing multiple tasks and priorities during busy periods.
Administrator
Harrison Street Motors
Blackburn, Lancashire
2020.08 - 2021.03
- Maintained organised physical and digital records, ensuring information could be easily accessed and retrieved by authorised team members.
- Managed incoming calls, took accurate messages and directed enquiries to the appropriate members of staff.
- Communicated professionally with customers both over the telephone and in person.
- Provided administrative support while maintaining accuracy and confidentiality.
Education
Bachelor of Science - International Business Management
University of Salford
09/2021 - 07/2024
Skills
- Communication & Interpersonal Skills
- Organisation & Time Management
- Recruitment & Candidate Sourcing
- Compliance & Document Management
- Administration & Record Management
- Attention to Detail
- Problem Solving
- Teamwork & Collaboration
Certification
- Cert Prep: Excel Associate – Microsoft Office Specialist for Office 2019
- Cert Prep: Outlook Associate – Microsoft Office Specialist for Office 2019
- Cert Prep: PowerPoint Associate – Microsoft Office Specialist for Office 2019
- Cert Prep: Word Associate – Microsoft Office Specialist for Office 2019
- BCS Level 2 ECDL Certificate in IT Application Skills (QCF)
- Food Allergens
- Health and Safety Level 1
- Food Safety Level 1
Timeline
International Education Consultant
Teach East
2025.02 - Current
Retail Assistant
Primark
2021.12 - 2025.03
Front of House/Back of House Staff
Chaii Caffe
2021.04 - 2022.03
Administrator
Harrison Street Motors
2020.08 - 2021.03
Bachelor of Science - International Business Management
University of Salford
09/2021 - 07/2024