Zainab Khaliq

I recently launched a clothing brand and have gained a wide range of skills during the process of building Waish. Duties include

• Researching and gaining knowledge on all aspects of branding including typography, colour, brand voice, mission, brand personality and values
• Gaining knowledge on consumer psychology and sales via books
• Sourcing fabrics and trims
• Liaising with industry professionals such as pattern cutters and manufacturers
• Navigating quality control failures and working towards solutions to continue business operations
• Creating a website through Shopify- all aspects of setting up an e-commerce store including but not limited to writing copy, adding pages, setting up shipping rates and creating automated emails.
• Social media marketing- testing various types of content on Tik Tok and instagram and creating a content schedule
• Attending industry events and networking
• Designing packaging, thank you cards and swing tags
• Reconciling bank transactions and sending out remittances
• Planning and directing photoshoots

• In my current role, I manage a high volume of administrative tasks demonstrating strong organizational and time-management skills Key responsibilities include:
• Responsible for ensuring internal processes are followed- includes sending out employee documentation, right to work checks, arranging D&A and medical's before employment, setting up new suppliers on the system, creating customer profiles, uploading risk assessments.
• Compliance and expiry management: I consistently monitor and track expiries for drug & alcohol assessments, medicals, obtaining updated supplier certifications that are due to expire, this is essential for passing yearly audits.
• Resource allocation and tracking: I order PPE for staff, track PPE given, training courses taken, right to work expiries, staff that have been removed from our system.
• Efficient record keeping and attention to detail: I am responsible for inputting large volumes of working hours onto an internal database, updating a variety of spreadsheets, postal duties, inputting employee details into internal systems and updating accordingly.

• During this role I worked in a busy contact centre, my key responsibilities included:
• Handling a high volume of inbound calls, working through my own client list for the day, assisting my team members with their client list to meet daily targets
• Relaying engineer reports to clients and communicating their salvage options and walking them through the total loss process
• Maintaining accurate documentation: creating clear documented detailed notes that included valuations and full details of call information.

• I provided high-level administrative support to a team of 15 solicitors, ensuring smooth office operations. My key responsibilities included:
• Acting as the primary point of contact for clients, managing front-of-house operations and handling client inquiries both over the phone and in-person.
• Preparing legal documents, including audio typing and ensuring accurate filing of all sensitive legal records.
• Mentoring and training new staff on office procedures, systems, and client service standards.

• During this short-term assignment, I provided administrative support, focusing on document management and office communications. Key tasks included:
• Answering phone calls and directing inquiries to the appropriate department.
• Uploading documents to the internal system and maintaining accurate digital records.
• 5 week contract

• In this fast-paced role, I was responsible for managing a variety of customer service duties simultaneously, demonstrating my ability to handle multiple tasks under pressure. Key responsibilities included:
• Multitasking across different service areas: Managed reception duties, answering queries from visitors while simultaneously checking in 20+ guests and providing them with necessary information.
• Ensuring smooth operations: Covered multiple customer service points, including managing visitor access, overseeing the payment machine area, and supporting the scanning and uploading of important documents.
• 4 month contract