Zainab Izzeldin Farhat
Birmingham
Summary
Customer-focused professional with expertise in educational support and service delivery. Maintains exam integrity and effectively manages testing environments to ensure compliance with academic standards. Skilled in communication, multitasking, and problem-solving, with a commitment to team objectives and continuous improvement.
Overview
17
17
years of professional experience
Work History
Volunteer
Shropeshire Support Refugees
Telford, UK
10.2025 - Current
- Provided translation services to help refugees navigate local resources and services.
- Assisted staff in the weekly operations of the organisation.
- Provided guidance and support to fellow volunteers during their shifts.
- Attended weekly meetings to discuss progress and future initiatives.
OET exam invigilator
OET exam invigilator
11.2021 - Current
- Monitored exam environments to ensure strict compliance with testing protocols.
- Verified candidate identities prior to granting exam entry.
- Distributed exam materials efficiently to streamline workflow.
- Instructed candidates on exam procedures and guidelines effectively.
- Managed time during exams to ensure adherence to scheduled limits.
- Resolved candidate inquiries and addressed concerns swiftly.
- Maintained confidentiality of exam materials and candidate information securely.
- Collaborated with staff to optimize exam administration processes.
IELTS exam invigilator
IELTS exam invigilator
Alain
01.2021 - Current
- Invigilated examinations according to British Council standards and relevant exam boards.
- Monitored candidates during tests to prevent violations of test conditions.
- Conducted identity checks and photography procedures on test day per exam requirements.
- Ensured candidates adhered to agreed procedures regarding location and security of belongings.
- Facilitated smooth candidate flow by providing clear directions and addressing inquiries promptly.
- Assisted supervisor in delivering standardized, positive test day experiences for all candidates.
- Accounted for all materials and securely handed them over to the supervisor.
- Reported incidents, emergencies, or breaches of security to the appropriate supervisor.
Office of Academic Integrity (OAI) invigilator
Abu Dhabi University
Al Ain
05.2009 - Current
- Abu Dhabi University, Al Ain Campus
- Monitored exam environments to ensure compliance with academic integrity standards.
- Verified student identification and eligibility before exam participation.
- Distributed examination materials according to established procedures and guidelines.
Front office coordinator
Abu Dhabi University
Al Ain
05.2009 - Current
- Greet visitors to the facility, answer questions and direct them to the appropriate individuals and ensure that visitors are attended to by the appropriate department in a timely manner.
- Addressed inquiries from staff, students, and the public in person and over the telephone, ensuring all concerns were resolved promptly.
- Assisted visitors and students during registration by delivering accurate information and guidance, facilitating a smooth onboarding experience.
- Answer telephone calls, screen, and direct calls to the relevant department / employee.
- Make bookings for meetings and seminars.
- Monitor access of visitors and may administer security cards.
- Ensures knowledge of staff movements in and out of organization.
- Delivered administrative and clerical support to various departments, streamlining operations and contributing to overall organizational efficiency.
- Prepare letters, documents, and reports for the BSF department.
- Receive and sort incoming mail and manage outgoing mail.
- Abu Dhabi University, Al Ain Campus
Admission and Registration Assistant
Abu Dhabi University
Al Ain
01.2017 - 03.2017
- Conducts one on one admission counselling sessions to advise applicants on admission criteria, process, and admission status.
- Screened applications and provided recommendations on admission criteria to colleges for evaluation.
- Converts percentages from different Universities into UAE curriculum required for granting admissions.
- Informs students on their admission status, placement exams and registration options via phone, email, SMS or in person.
- Directs prospective students and new applicants, if needed, to financial aid/scholarships.
- Directs new applicants on one hand to Student Support Services for student visas, transportation, lockers, and accommodation.
- Follows up with students to ensure payment of admission/placement exam-related fees.
- Provides students with access details on PeopleSoft, Blackboard and university email.
- Consults students on the sections timing, and emails the schedule with information on payment deadlines, calendar, and orientation date.
- Ensure that students’ contact details and documents are accurately entered in ERP, Forward applications/documents to the Records Section at the Registration Department for filing.
- Provided support for admission processes at Abu Dhabi University, Al Ain Campus.
- Registration: Coordinates with the colleges the credit transfer requests of transferred students.
- Contact educational zone to follow up on equivalency or credit transfer when needed, process and post credit transfer request in ERP.
- Maintains students’ records, audits files, tracks students’ status, audits degrees, and assists students with graduation clearance forms.
Education
Master of Business Administration - General
ABUDHABI UNIVERSITY
Alain01-2025
Bachelor of Law - with Honor
ABUDHABI UNIVERSITY
Alain06-2021
Bachelor of Computer science -
SUDAN UNIVERSTY OF SCINCE & INFORMATION TECHNOLOGY
01-2008
Skills
- Test administration and proctoring
- Exam monitoring and procedures
- Candidate verification
- Documentation and recordkeeping
- Attention to detail
- Analytical skills
- Problem solving
- IT for business
- Microsoft Office proficiency
- Time management
- Multitasking and workflow management
- Organizational management
- Flexibility and adaptability
- Team collaboration
- Staff supervision and training
- Customer service excellence
- Interpersonal communication skills
- Conflict resolution strategies
- Business communication etiquette
- Parent communication strategies
- Educational technology support
- Assessment tools expertise
- Student assistance and learning data management
- Incident reporting procedures
- Enrichment activities coordination
- Administrative support functions
- Instructional design principles
- Confidentiality practices
Personal Information
- Date of Birth: 09/12/81
- Gender: Female
- Driving License: United Kingdom
Languages
- Arabic, mother tongue
- English, Very good
Timeline
Volunteer
Shropeshire Support Refugees
10.2025 - Current
OET exam invigilator
OET exam invigilator
11.2021 - Current
IELTS exam invigilator
IELTS exam invigilator
01.2021 - Current
Admission and Registration Assistant
Abu Dhabi University
01.2017 - 03.2017
Office of Academic Integrity (OAI) invigilator
Abu Dhabi University
05.2009 - Current
Front office coordinator
Abu Dhabi University
05.2009 - Current
Master of Business Administration - General
ABUDHABI UNIVERSITY
Bachelor of Law - with Honor
ABUDHABI UNIVERSITY
Bachelor of Computer science -
SUDAN UNIVERSTY OF SCINCE & INFORMATION TECHNOLOGY