ZAINAB HUSSAIN
Oxford,Oxfordshire
Summary
Experienced individual with over ten years experience in customer service background. As a bright, articulate and numerate individual with excellent communication skills. Possess many qualities and skills in addition to taking initiative and working on own and part of a team as well as the ability to lead a team. Tenacious and can easily build and maintain positive rapport with customers and fellow colleagues.
Friendly, helpful and willing to go above and beyond.
Positive and upbeat with strong relationship-building abilities.
Having the aptitude to grow and adapt to change, accommodating business needs and priorities, would be the perfect addition to any organization. Friendly Receptionist delivering customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data entry and database administration.
Overview
8
8
years of professional experience
4009
4009
years of post-secondary education
Work History
Receptionist/Administrator
Temple Street Dental Practice
Oxford
05.2024 - Current
- Serve as first point of contact for visitors, patients, and staff, providing warm and professional welcome at front house reception.
- Keeping reception area clean and tidy at all times - replenishing forms and brochures
- Manage over 50 number of incoming calls, voicemails and taking messages
- Organise diaries, scheduling appointments to maximise availability for dentists, hygienists in accordance to their workload
- Receiving and sorting mail and courier/special deliveries accordingly
- Taking deposits for new bookings, payments and process refunds
- Daily overview of lab work needing to be sent away and to received in line with deadlines
- Filing, photocopying, scanning and word processing and responding to high volume of emails via Outlook
- Implementing new Inventory Stock system
- Banking and debt collection as well as checking for discrepancies where payments are involved
- Patient record forms and treatment plan paperwork scanned efficiently onto patient records
- Conducting courtesy calls for recalling patients and booking them to boost profit for each clinic - increasing sales by 10% daily
- Keyholder - opening and closing of Practice
Sales Consultant
Watches of Switzerland, Goldsmiths
Oxford
10.2023 - 04.2024
- Warmly greeted and hosted clients to establish positive first impressions, enhancing in-store experiences.
- Conducted inventory stock take on weekly basis of high value articles
- CRM proficient - effectively managing and maintaining relationships with clients and understanding customer needs, anticipating their expectations, and providing exceptional service throughout client's journey.
- Highlighted product features and benefits in line with customer needs, securing high-value sales.
- Confident in processing finance options available to clients when in showroom
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Kept product knowledge up-to-date with regular training and e-learning to deliver reliable information with confidence.
- Reviewed product performance on periodic basis to refine marketing and merchandising strategies.
- Replenished display inventory, restructuring based on available stock.
- Fulfilled stock transfers and orders in showroom and using relevant software to record activities.
Sales Consultant/ Head Team Coach
NEXT PLC
Oxford, Oxfordshire
09.2017 - 09.2023
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
- Promoted seasonal marketing in store and assist with visual merchandising and changes to store layout throughout each season
- Helped promote all Next services and products on offer to customers i.e. Buy Now Pay Later
- Processed home loans and home orders in branch and online
- Assisted with recruitment process and help interview new employees
- Oversaw training of current and new recruits to develop productive team with excellent product knowledge and ensuring all company policies and procedures are adhered to and upheld
- Helping with stock operations within branch and fulfilling online customer orders to maximise daily and weekly store sales targets
- Managed online and warehouse PR stock in timely and efficient manner
- Assisted with day-to-day transactions, queries and services in branch and via telephone
- Solved problems and found solutions that arise with customers in branch and online
- Took deliveries and managed customer orders coming in to store
- Fostered positive relationships with customers to enhance loyalty
- Worked energetically to maintain efficient operations during peak trading hours.
Education
Diploma of Higher Education - CIPD - People Practice
Oxford College of Management
Oxford, Oxfordshire 09.2024 -
Diploma of Higher Education - Humanities and Social Sciences
City of Oxford College
Oxford07.2016
GCSEs - Maths
Iqra School
Oxford06.2008
GCSEs - English
Iqra School
Oxford06.2008
Skills
- Employee coaching and mentorship
- Exceptional telephone etiquette
- Excellent communication and listening skills
- Outstanding customer service skills
- Proficient with Microsoft Office Suite
- Conflict and issue resolution
- Well organised
- Efficient time management
- Perform exceptionally well under pressure and remain calm
- Energetic, very friendly, confident, with target driven attitude
- Enjoy competitive environment
- Detail orientated and fast learner
- Supportive team player and leader
- After-sales customer service
- CRM software knowledge
- EXACT Dental software knowledge
Languages
Arabic
Intermediate
B1
Spanish
Beginner
A1
References
References available upon request.
Timeline
Diploma of Higher Education - CIPD - People Practice
Oxford College of Management
09.2024 -
Receptionist/Administrator
Temple Street Dental Practice
05.2024 - Current
Sales Consultant
Watches of Switzerland, Goldsmiths
10.2023 - 04.2024
Sales Consultant/ Head Team Coach
NEXT PLC
09.2017 - 09.2023
Diploma of Higher Education - Humanities and Social Sciences
City of Oxford College
GCSEs - Maths
Iqra School
GCSEs - English
Iqra School
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