Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Zainab Azhar

Cardiff

Summary

I am an experienced sales specialist with almost 3 years of proven track record in delivering excellent customer service and maintaining high visual merchandising standards. I can adapt at coordinating with maintenance personnel to ensure optimal shop conditions and creating appealing product displays. I am a multilingual professional committed to excellence, I am well known for resourcefulness and calmness under pressure.

Overview

2
2
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification

Work History

Administrative Assistant

Minton Treharne and Davies
Cardiff, Cardiff
08.2024 - Current
  • Proofread documents and correspondence to ensure accuracy and professionalism in external communications.
  • Liaised with clients and suppliers, fostering positive relationships and facilitating smooth operations.
  • Assisted in budget preparation and monitoring, contributing to financial stewardship within the department.
  • Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
  • Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
  • Monitored office supplies inventory, placing orders to avoid shortages and maintain operational flow.
  • Managed front desk duties to ensure smooth operation of reception area.
  • Examined, scanned and input documents in software system.

Specialist(FWE)

Apple
Cardiff, Cardiff
08.2024 - 01.2025
  • Helped the company launch the new products.
  • Resolved technical issues and customer concerns or escalated complex problems to senior staff as needed.
  • Sales & Business Growth: Achieved 50% AppleCare attach rate, 39% Mac business sales conversion, and facilitated approximately 40 business introductions in less than a single quarter, exceeding store-wide benchmarks.
  • Customer Experience & NPS: Maintained a 99%+ customer satisfaction rating, consistently receiving top-tier feedback for personalized service and technical expertise.
  • Technical Consultation & Support: Delivered high-efficiency troubleshooting across iOS, macOS, and Apple ecosystem products, with a 95%+ resolution success rate in first interactions. • Quarterly Performance & Rankings: Ranked in the top 10% of store specialists based on sales, service KPIs, and business development impact.
  • Stakeholder & Cross-Team Collaboration: Partnered with business teams and technical specialists to optimize customer engagement strategies and drive enterprise growth.

LDS Staff

Little Dessert Shop
Crewe
06.2024 - 07.2024
  • Coordinated with maintenance personnel to ensure shop premises were kept in optimal condition.
  • Maintained visual merchandising standards, ensuring shop floor was attractive and inviting.
  • Created a variety of desserts in the dessert section.
  • Delivered excellent customer service through efficient operation of tills.

Customer Team Member

Co op
Crewe
12.2022 - 05.2024
    • Utilized skills across different job functions such as product stocking, till handling, warehouse inventory management; assisted with bakery operations for freshly baked goods and ensured store cleanliness.
    • Assisted customers in locating store items by taking them to item's location and making recommendations on appropriate brands based on needs.
    • Ensured store's reputation stayed excellent by staying polite, friendly and professional throughout interactions.

Education

Bachelor of Science - Bachelor's of Biomedical Sciences

The University of Buckingham
Crewe, CHE
2022.01 - Current

Foundation Degree in Science - Biomedical Science

Cambridge Seminars College
Cambridge, CAM
2021.01 - 2022.01

Diploma of Higher Education - Diploma

Precision Nutrition
Abu Dhabi
2021.01 - 2021.01

A-Levels - AS & A levels

Cambridge High School
Abu Dhabi
2018.01 - 2020.01

GCSEs - IGCSE's

Merryland International School
Abu Dhabi
2018.01 - 2018.01

Skills

Computer skills

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Certification

Precision Nutrition Level 1 certified

Languages

English, Urdu
Arabic
Punjabi
Hindi

Timeline

Administrative Assistant

Minton Treharne and Davies
08.2024 - Current

Specialist(FWE)

Apple
08.2024 - 01.2025

LDS Staff

Little Dessert Shop
06.2024 - 07.2024

Customer Team Member

Co op
12.2022 - 05.2024

Bachelor of Science - Bachelor's of Biomedical Sciences

The University of Buckingham
2022.01 - Current

Foundation Degree in Science - Biomedical Science

Cambridge Seminars College
2021.01 - 2022.01

Diploma of Higher Education - Diploma

Precision Nutrition
2021.01 - 2021.01

A-Levels - AS & A levels

Cambridge High School
2018.01 - 2020.01

GCSEs - IGCSE's

Merryland International School
2018.01 - 2018.01

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Zainab Azhar