ZAINAB AHMED
Summary
Motivated and adaptable final-year BSc Psychology student at the University of East Anglia with proven experience in customer-facing, educational support, and volunteer roles. Brings strong communication, administration, teamwork, and problem-solving skills, with a track record of delivering excellent service, building rapport, and supporting individuals effectively in busy environments. Highly organised, detail-oriented, and confident using Microsoft Office, with a professional, empathetic, and people-centred approach. Eager to contribute these transferable skills to administrative, support, and client-focused roles.
Overview
1
1
Certification
Work history
Sales Associate
Skin Cupid
- Deliver excellent customer service in a fast-paced retail environment
- Build rapport with customers and provide tailored recommendations
- Process transactions accurately and efficiently
- Support stock management and store presentation
- Handle customer queries professionally
Customer service advisor
Harrods, Boots and The Ordinary
- Assisted customers with enquiries, purchases, and product recommendations
- Delivered professional service in busy retail settings
- Processed payments and supported stock control
- Adapted quickly to different teams, systems, and brand standards
SEN Teaching Assistant
- Support students with special educational needs
- Provide one-to-one and small-group support
- Build positive relationships to encourage engagement
- Work with staff to support wellbeing and progress
- Maintain a safe and inclusive environment
Education
BSc - Psychology
University of East Anglia
Skills
- Customer service
- Communication
- Administration
- Organisation
- Data entry
- Microsoft Excel, Word, PowerPoint, Outlook
- Microsoft Teams, Zoom, Google Workspace
- Teamwork
- Problem solving
- Time management
- Attention to detail
- Safeguarding awareness
- Confidentiality
VOLUNTEER EXPERIENCE OR LEADERSHIP
- Macmillan Cancer Support, Contribute to a support-focused charity role, Demonstrate empathy, professionalism, and reliability, Work collaboratively as part of a wider team
- NEFLT, Volunteer Befriender (upcoming), Secured a volunteer befriending role in a care setting, Due to begin following induction, Reflects commitment to supporting others and promoting wellbeing
Certification
- Enhanced DBS
- Safeguarding L1, L2 (Children First)
Timeline
Sales Associate
Skin Cupid
SEN Teaching Assistant
Customer service advisor
Harrods, Boots and The Ordinary
BSc - Psychology
University of East Anglia