Zaina Mehamud Khanapuri
Bangalore,Karnataka
Summary
Customer service professional with 5 years of experience in aviation and global client-support environments. Strong background in guest handling, conflict resolution, and high-pressure service delivery. Known for clear communication, empathy, and maintaining service excellence in multicultural settings. Seeking a Customer Service position on a Cruise Ship to deliver exceptional guest experiences and uphold international hospitality standards.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Clinical Referral Specialist (Customer Service Focus)
Workplace Options (WPO) India Pvt. Ltd.
Bangalore, Karnataka
2021.02 - 2024.02
- Delivered high-quality customer service through phone and written communication for global clients
- Assessed client needs using empathetic, structured questioning techniques
- Clearly explained services and guided clients toward appropriate solutions
- Maintained strict confidentiality and accurate documentation
- Conducted follow-ups to ensure service satisfaction and resolution
- Demonstrated strong conflict resolution and crisis-handling abilities
Airport Operations & Customer Service (AOCS)
IndiGo Airlines (InterGlobe Aviation Pvt. Ltd.)
Ahmedabad
08 2019 - 01 2021
- Provided frontline customer service at a high-traffic international airport
- Assisted passengers with check-in, ticketing, boarding, and travel inquiries
- Managed passenger concerns related to delays, cancellations, and lost baggage
- Delivered clear information and directions with professionalism and courtesy
- Maintained composure and service standards in fast-paced, high-pressure situations
- Ensured compliance with safety, security, and airline service protocols
Education
Bachelor of Commerce - undefined
GITAM Deemed to be University
Senior Secondary - Commerce
Karnataka University
Secondary Education - undefined
NIOS
Skills
- Guest Relations & Customer Support
- Conflict Resolution & Complaint Handling
- Multicultural Communication
- High-Pressure Environment Handling
- Verbal & Written Communication
- Professional Etiquette & Service Standards
- Documentation & Data Accuracy
- Team Collaboration
Certification
- Frankfinn Institute of Air Hostess Training, 2017
- Customer Service Skills, ALISON
- Digital Marketing, CURSA
- Certificate of Commitment, Central Vigilance Commission
Languages
English
Hindi
Urdu
Kannada
Marathi
Punjabi
Custom
I hereby declare that the information provided above is true and correct to the best of my knowledge., __________, __________, Zaina Mehamud Khanapuri, __________
Timeline
Clinical Referral Specialist (Customer Service Focus)
Workplace Options (WPO) India Pvt. Ltd.
2021.02 - 2024.02
Airport Operations & Customer Service (AOCS)
IndiGo Airlines (InterGlobe Aviation Pvt. Ltd.)
08 2019 - 01 2021
Bachelor of Commerce - undefined
GITAM Deemed to be University
Senior Secondary - Commerce
Karnataka University
Secondary Education - undefined
NIOS